SMART plays key role in renewal of Scottish Water’s IT.
Collaboration solutions from SMART Technologies are playing a key role in helping Scottish Water to deliver a world-class service to its five million customers.
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SMART Case Study - Scottish Water
1. SMART story
Scottish Water embraces SMART collaboration
solutions to serve its five million customers
SMART plays key role in renewal of Scottish Water’s IT
The Challenges The Solution
Scottish Water faces a huge logistical Scottish Water decided to install four
challenge as the sole provider of water SMART Board™ interactive whiteboards
services to an area of 30,000 square at its head office in Dunfermline, one in
miles, covering a third of Great Britain. each of its meeting rooms. Each room
From its head office in Dunfermline, was refurbished and equipped with a
Scottish Water co-ordinates the delivery SMART Board unit and hub.
of its services and the maintenance
of its network, which includes 29,000 With these tools, Scottish Water’s
miles of water pipes, 31,000 miles teams can use touchscreen commands,
of sewers, over 2,100 treatment write in digital ink over any application,
works and field teams dispersed across make notes that are recorded as they
the country. go, annotate images and amend
wording in real time, generate and
Collaboration solutions from SMART The Dunfermline head office is home to integrate data and instantly capture
Technologies are playing a key role in Scottish Water’s key business planning the flow of ideas. The whole
helping Scottish Water to deliver a world- and co-ordinating functions that work collaborative process for Scottish
class service to its five million customers. on the delivery of its business strategy; Water’s key decision-makers is faster,
investing in infrastructure, continual more engaging and more productive
“Innovation is a priority for us and we are improvement of standards for this vital as a result.
increasingly exploring new technologies and public service and ensuring value for
identifying creative ways of working to deliver money for the Scottish public. At the end of a meeting, presentation
future value and further increase our efficiency.” or brainstorm, the results can be
Driving up performance levels, creating instantly distributed to all participants,
Ronnie Mercer, the right inspirational environment, saving someone the unwelcome task of
Chair, Scottish Water finding efficiencies and enabling better, typing up meeting notes. This ensures
faster decision-making is critical to a faster, more accurate and complete
delivering this. However, the tools record and makes a big difference in
Scottish Water is responsible for available for its head office teams to maintaining project momentum.
delivering clean, safe and high plan, collaborate and work together
quality drinking water to 2.4 million were limited to flipcharts, conventional Scottish Water’s SMART Boards are
households and 123,000 business whiteboards and projectors. being put to great use every day by
premises across Scotland. Every day, all of the head office departments,
Scottish Water delivers 2.1 million litres Scottish Water realised that technology including the senior management,
of water and takes away nearly 1 billion had a big role to play, as Mark Grieve, finance and IT teams. Part of the
litres of waste water. Facilities Management Coordinator, reason for their popularity, explains
explains: “We’re publicly owned and Mark, is their ease of use.
Scottish Water is the only publicly- we have to be very careful with what
owned water utility in Great Britain we’re doing with public money. It’s “The SMART Boards are being used
and the fourth largest water services also very important to us that we are at the heart of our business and our
provider in the UK, with 3,700 utilising the best technology that we staff have taken to them like ducks to
employees and a turnover of over £1 can in order to improve the way that water. It has created an inspirational
billion. we work in terms of productivity, as environment, acting as a catalyst
well as creating cost efficiencies.” for better collaboration as well as a
Since 2006, Scottish Water has platform for idea generation. Critically,
invested £2.4 billion in modernising its it is very simple equipment that is easy
infrastructure, including information to operate and can be used by anyone.”
technology. SMART solutions are
playing a key part in helping Scottish
Water to deliver a world class service to
its customers.