13. Welcome to the information age
Welcome to the digital age?
14. Welcome to the information age
Welcome to the digital age?
Welcome to the creative age?
15. Welcome to the information age
Welcome to the digital age?
Welcome to the creative age?
Welcome to the transformation age!
16. WHAT IS LEAN CHANGE MANAGEMENT?
“
“
CHANGE IS INEVITABLE
https://hbr.org/2018/01/how-likely-is-your-industry-to-be-disrupted-this-2x2-matrix-will-tell-
you
“Learning and innovation go hand in hand. The
arrogance of success is to think that what you did
yesterday will be sufficient for tomorrow.”
William pollard
17. WHAT IS LEAN CHANGE MANAGEMENT?
CHANGE OR DIE!
• Organizations are dying at an alarming
rate!
http://csinvesting.org/2012/01/06/fortune-500-
extinction/
20. WHAT IS LEAN CHANGE MANAGEMENT?
OUR BRAINS VALUE
CERTAINTY
• Today’s popular change ‘models’ are
linear in nature
• We get stuck following a method
• Being ‘reactionary’ feels like ‘firefighting’
• Sometimes false certainty is better than
no certainty
https://davidrock.net/publications/
1950
Plan
Execute
Close
•
•
•
•
21. WHAT IS LEAN CHANGE MANAGEMENT?
BUT SOME SAY
CHANGE FAILS
• 1995 - Kotter
• 1998 - Turner and Crawford
• 2005 - Prosci
• 2008 - McKinsey
• 2011 - Standish and Poor
http://www.agilecoach.ca/2012/11/27/evolving-change-
management/
70%
What do you think about the 70%
number?
23. Agile Change Failure
•Failure to Change the Organisational Culture
•Resistance to Change
•Lack of Skills
•Lack of Management Support
Source: Version one Annual State of Agile Report
24. How to deal with middle/senior managers and
colleagues in staff functions is in all likelihood the most
challenging issue you will face in a transformation.
- Frédéric Laloux,
Reinventing Organizations
25. WHAT IS LEAN CHANGE MANAGEMENT?
CHANGE
MANAGEMENT
• Tries to fix the problem with more
standards and process
26. WHAT IS LEAN CHANGE MANAGEMENT?
HUMAN
RESOURCES
• Tries to fix the problem with
performance management
27. WHAT IS LEAN CHANGE MANAGEMENT?
AGILE
• Tries to fix the problem by making
people change their mindset
28. “We don’t need frameworks;
We need fun and fireworks!”
- Jurgen Appelo
29. First Follower: Leadership Lessons
from a Dancing Guy
https://www.youtube.com/watch?v=hO8MwBZl-Vc
https://www.youtube.com/watch?v=fW8amMCVAJQ
32. WHAT IS LEAN CHANGE MANAGEMENT?
AND ADD DASHES OF…
• Lean Startup
• Brain science
• Complexity thinking
• Social change theory
BUILD
MEASURE
LEARN
§
§
§
§
33. WHAT IS LEAN CHANGE MANAGEMENT?
INSIGHTS
• What organizational norms exist?
• What do you need to know before
experimenting?
• What approach for change would work
best?
• What is the organization’s natural pace
of change?
leanchange.org/insights
WATER COOLER
SURVEYS
MEETINGS
OBSERVATION
INTERVIEWS
•
•
•
34. WHAT IS LEAN CHANGE MANAGEMENT?
OPTIONS
• What could we do?
• What tradeoffs will we make?
• What are we not going to change?
leanchange.org/option
s
COST
VALUE
•
•
•
35. WHAT IS LEAN CHANGE MANAGEMENT?
EXPERIMENTS
• What will we do?
• What do we think will happen?
• How long until we see results?
• How much planning do we need?
• Review: what happened?
leanchange.org/experiments
•
•
•
•
•
36. WHAT IS LEAN CHANGE MANAGEMENT?
LEAN CHANGE
MANAGEMENT
• Feedback-driven approach to change
• Adaptable to your context
• Non-linear or prescriptive
leanchange.org/lcm
•
•
•
43. (1) Exercise
Choose one Change Management Project
at your table.
(You can use dot voting: Everyone has three votes, and
the one with the most votes wins)
•
• :
• 3
44. (2) Create your Change Canvas, Example:
Change Vision: In 6 Months ...
Supporting Factors for the Change Factors Against the Change
Insights:
▪ How to make use of the supporting factors?
▪ How to reduce the factors against the Change?
▪ What tasks/steps help you to reach the vision?
Options Prepare Introduce (Doing) Review
Cost
Value
/
/
45. (3) Fill your Canvas
Change Vision: In 6 Months ...
Supporting Factors for the Change Factors Against the Change
Insights:
▪ How to make use of the supporting factors?
▪ How to reduce the factors against the Change?
▪ What tasks/steps help you to reach the vision?
Options Prepare Introduce (Doing) Review
Cost
Value
• /
•
§ /
46. (4) Exercise
Review your Canvas
▪ What needs to be added?
▪ What could be removed?
▪ What would you change?
§
§
§
47. WHAT IS LEAN CHANGE MANAGEMENT?
TIPS FOR USING
CANVASES
• Review them quarterly (or when it makes
the most sense!)
• Alignment is a continual process
• Perspective matters (change people,
sponsors, managers, execs, staff)
• Lean Coffee promotes dialogue
(leanchange.org/leancoffee)
leanchange.org/canvases
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