Learn basic troubleshooting techniques for yourself and your students!

1. Paradise Always has Trouble
Troubleshooting the iPad
with Maria Stead

2. Device or User?
When anyone has an issue
with an iPad, it is best if you
use the iPad Isolation Theory.
Approximately 1/2 of all
issues are user related
The device can only be
blamed about 1/4 of the time
About 1/4 of the time, the
environment is the problem

3. Typical Responses
Environmental Issues

4. Environmental Issues
It’s always the environment except when it’s
not.
Is the wifi and/or network down?
Are others experiencing the same issues?
Was there bad weather?
Where is the device stored?

5. Check to see if you or the user
can reproduce the issue
If you can, you can run a
diagnostic or send user to the
Student Genius Bar
If you can’t you might have to
wait to see if it happens again,
or it might be user error
Simply powering down the
device can fix a lot of problems

6. It’s the Device’s Problem
Hardware vs. Software

7. Check something that is known to work
Test the issue on another device
Simply powering down can fix a lot
Remember: do the LEAST invasive solution
before the most!

8. Is it happening on multiple logins or just for
one user: it might be a user issues and not
the device
Has the software been updated?
Simply powering down the device can solve a
lot of problems

9. The Other 50%
User Error

10. This is an EDUCATIONAL
OPPORTUNITY!!!

11. Problem with an app? With an account?
Can you reproduce the issue? Tell or show
it?
This can be a teachable moment!

12. Is the person connected to wifi?
Is the person logged in to a necessary
account?
Is it just an app that keeps crashing?
Might the device need to be updated to the
most recent iOS?

14. Avoid a Force-Reset when
Possible!
This is when you hold down the power and home buttons
simultaneously until you see the apple.

15. Why Is Force Resetting My iPhone A Bad Idea?
A lot of little programs called processes run constantly in the background of your iPhone to perform all
of the little tasks we don’t usually think about. One processes keeps the time, another processes
touch, and another plays the music – there are a lot of processes.
Processes read and write data inside little files on your iPhone in order to accomplish their goals.
When you hard reset your iPhone, you interrupt this process abruptly. When the read or write process
is cut off before it has a chance to finish, these files can become corrupted.
Even though these files are small, they can have a big impact on your iPhone. When a preference file
is corrupted, for example, your iPhone may not be able to start a process correctly. When processes
don’t work, features on your iPhone stop working.
Often times, a malfunctioning process can cause issues that cause iPhones to get hot or their batteries
to drain quickly. In other words, hard resetting your iPhone can lead to major problems down the line.
http://www.payetteforward.com/how-to-hard-reset-iphone-why-its-bad/

16. Let’s Practice!!!