Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
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Starla Fuqua
1. Starla Fuqua
(323) 331 0551 starlafuqua36@hotmail.com
Objective
Customer Service Representative with over 10 years of experience of telephone and face to face
sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses
diploma/college credits and knowledge of medical terminology.
Professional Profile
âą Motivated and self-driven professional with over 10 years of sales, customer service
success; winner of several awards.
âą 6+ years of experience as a college admission representative.
âą Genuinely enjoy helping people through consultative sales.
âą Known for ability to Build productive relationships and educate customers, resulting in
customer satisfaction, retention, and increased sales.
âą Advanced knowledge working with Medical Terminology/ billing/ ICD-9 Coding
Education
Business Management â Associate of Arts (In Progress)
Coastline Community College, Fountain Valley CA
Medical Assistant â Certificate (July 2002)
Casa Loma College, Hawthorne CA
High School â Diploma (June 1996)
Hamilton High School, Los Angeles CA
Employment History
Online/Campus Sr. Admission Representative 10/09 â 06/16
ICDC College, Huntington Park, Ca.
âą Maintained a reputation for constantly meeting or exceeding recruiting goals.
âą Maintained a high level of production activity, conversion rates and start rates.
âą Inform and assist prospective students and their parents about academic programs and
admissions requirements.
âą Managed a team of 7 Admissions Representatives while developing & implementing
staff trainings.
âą Heavy outbound phone prospecting to company-provided and self-generated leads.
âą Assisted admissions director in putting together large events at high schools/Job fairs.
âą Scheduled on-campus and off-campus visits and tours.
Human Resource Assistant 07/07 â 09/09
Teledyne Relays, Hawthorne, Ca.
âą Assist employees with routine personal related questions as the first point of contact for
employee related issues.
âą Typed memos, surveys, payment vouchers, position codes, and other materials.
âą Entered personnel changes into payroll computer system.
âą Perform office services such as filing of documents, duplication, stocking of supplies.
âą Prepared new employee files/packagesâ
âą Assisted HR Manager with recruitment process.
âą Scheduled job interviews and assisting in interview process
UCLA Medical Center 10/02 â 06/07
Administration, Los Angeles, Ca.
âą Handled the tasks of scheduling, staffing, record-keeping, accounting and maintenance
of necessary supply levels.
âą Managed activities related with patients operations, financial operations and solved
personnel issues.
âą Operated busy switchboard and fielded calls from diverse clients.
âą Handled the tasks of maintaining financial records and ensured timely clearance of
debit/credit activities.
2. âą Made and confirm appointments with patients and also admitted patients
âą Routinely used office equipment including:
-MS Office Suite
-Ten-key calculator by touch
-typing 50 WPM accurately