2. Hi, My name is
Pondd
Growth Hacker
Agile Practitioner
Blogger
Guest Lecturer
3. Let me get to know you guys a little
What about you?
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8. Newton's 3rd laws of motion
When one body exerts a force on a second body,
the second body simultaneously exerts
a force equal in magnitude and opposite in direction on the first body.
9. Newton's 3rd laws of motion
When one body exerts a force on a second body,
the second body simultaneously exerts
a force equal in magnitude and opposite in direction on the first body.
True in objects
Also True in
people
66. “Is God willing to prevent evil, but not able? Then he is
not Omnipotent.
Is he able, but not willing? Then he is Malevolent.
Is he both able and willing? Then whence cometh Evil?
Is he neither able nor willing? Then why call him God?”
― Riddle of Epicurus (341 BC)
67. “Is God willing to prevent evil, but not able? Then he is
not Omnipotent.
Is he able, but not willing? Then he is Malevolent.
Is he both able and willing? Then whence cometh Evil?
Is he neither able nor willing? Then why call him God?”
― Riddle of Epicurus (341 BC)
75. Group A - Not Willing, Not Able
Character
- Not performing task
- Intimidate by task
- Unclear about directions
- Procrastinating
- Unfinished tasks
- Questioning task
- Avoidance
- Defensive or discomfort
How to communicate
- Be specifics
- Role definition
- One way communication
- Leader-made decisions
- Close supervision and accountability
- Incremental instruction
- Keep it simple
Effective
- Guiding
- Telling
- Directing
- Instructing
Not Effective
- Demanding
- Demeaning
- Dominating
- Attacking
76. Group B - Willing, Not Able
Character
- Anxious or excited
- Interested and responsive
- Demonstrating
- Receptive to input
- Attentive
- Enthusiastic
- New task - no experience
How to communicate
- Proving - who, what, how and why
- Explaining decisions and allow opportunity for
clarification
- Two-way dialogue
- Leader-made decisions
- Ask questions to clarify
- Reinforce small improvements
Effective
- Explaining
- Selling
- Persuading
- Clarifying
Not Effective
- Manipulating
- Preaching
- Defending
- Rationalizing
77. Group C - Not Willing, Able
Character
- First time “Solo”
- Lacks of confidence
- Needs feedback and encouragement
- Previously demonstrated knowledge and skill
- Performance slipping - upset about things on or off
the job
How to communicate
- Encourage input
- Actively listen
- Individual-made decision
- Two-way communications and involvement
- Support risk taking
- Complement work
- Praise and build confidence
Effective
- Encouraging
- Participating
- Problem Solving
- Involving
Not Effective
- Patronizing
- Placating
- Condescending
- Pacifying
78. Group D - Willing, Able
Character
- Consistently performs at high standards
- Can operate autonomously
- Committed to and enjoys the task
- Keep team inform of task progress
- Share both good and bad news
How to communicate
- Delegating tasks
- Big picture
- Individual-made decisions
- Relatively light supervision
- Monitor activity
- Reinforce results
- Remain accessible
Effective
- Observing
- Delegating
- Monitoring
- Tracking
Not Effective
- Abandoning
- Dumping
- Avoiding
- Withdrawing