1. HERMAN STACY JACKSON
2888 Crist Drive
Fort Pierce, FL 34982
772-359-6097
stacyjackson2228@comcast.net
TECHNICAL:
Program development experience includes JAVA language programming, Perl, Perl CGI, C, SQL for the Oracle
RDBMS and MYSQL RDBMS environments, Visual Basic, Excel Macro programming, HTML, XML, Power Shell
and UNIXscripting, PHP programming for Apache httpd applications.
Also have legacy development experience with:
COMMAND LEVEL CICS COBOL,COMMAND LEVEL CICS RPGII, 360/370 ASSEMBLY LANGUAGE,
COBOL,SAS, REXX, RPGII,FORTRAN.
Experience as a System / Network Administrator includes the following computer hardware
and operating systems: UNIXSystem Administrator on SOLARIS, HPUX,LINUXand AIX UNIXplatforms.
Windows Active Direct Administrator on multiple Windows Server platforms (2000, 2003, 2008,2010). VMware
(VMCenter,VSphere) implementation and configuration for use in a production and testing environments.
NetApp Storage Filers, IBM Blade Servers, SUN Enterprise, and Departmental Class Servers, HP Enterprise and
Departmental Class Servers, Brocade, CISCO,McData, Fiber Switches, Host Bus Adapters(multiple brands: LSI,
Qlogic, etc.) , Multiple CISCO IP Switches and Routers (5000, 4000, 7000 ,6500 Series) , Riverbed (6250), Juniper
and other competing WAN optimizers. Enterprise and DepartmentalTape Systems (IBM, Quantum, ADIC,STK, etc.)
Tape backup specialist. Experienced in Netbackup, Networker,Comvault, Backup Exec, TSM and other Data
Management Applications. Utilized IBM, ADIC,Quantum, and other Tape Libraries and Tape Drives.
MANAGEMENT:
Managerial experience includes Sr. Manager of remote support center with three first level Managers reporting to me
and a maximum of thirty two Technical Support Engineers and Call Management Coordinators for high end Network
Attached Storage Server company. Built support center from three to thirty two resources.
Also managed a fifteen person UNIX, Windows and Network System Administrators team for a telephony-based
company. Recruiting, Budgeting, Project Planning, Task Allocation and PersonnelEvaluations were primary
administrative duties.
PROFESSIONAL EXPERIENCE
05/15 - Current BIOMedical Software Inc. Fort Lauderdale, FL
Sr. Systems Administrator
Administrator for Linux Distributions (Slackware, Ubuntu, Debian, etc.)
Utilizing Puppet to maintain Linux Server configurations Supporting BIOMedical
Application Systems. Coded PHP scripts for Apache httpd applications.
01/14 – 04/15 HESTASONSailing Charters
Sail Boat Charter Company (SelfOwned)

2. Sail boat charter business. Chartered my 40 foot Sail Yacht for trips along the east Florida coast.
Day Sails and Weekend overnight sails.
Captained the Yacht for the customers.
10/12 - 12/13 NetApp Inc. RTP, NC
Storage Quality Assurance Engineer (Contractor)
Ran automated and manual storage testing procedures on new NetApp hardware and software releases.
Debugged the output of these tests and updated the online Quality Management Application tool with the applicable
results.
Acted as the specialist in backup to tape quality assurance testing for Storage QA Team. Ran and verified all Tape
Backup related QA testing.
Trained other QA Engineers and Software Developers in Data Management Application installation, configuration and
utilization.
4/06 – 12/11 NetApp Inc. RTP, NC
Technical Marketing Engineer (TME)
Developed Java program performance monitoring system to gather and produce realtime performance charts and
reports for the Data Replication TME team’s projects (performance and functionality tests). Also developed numerous
Perland PerlCGI systems againist a MYSQL Data Base to support TME Lab management and simplify performance
reporting requirements. Managed all tape verification testing for this TME team.
Managed the Technical Marketing Engineering Lab for the Data Replication TME team in NETAPP RTP,NC.
Purchased and implemented IT infrastructure equipment to support the performance and functionality testing of new
NETAPP hardware and software releases.
Managed three Riverbed Steelhead WAN optimization units (6000 series) for enhanced data replication throughput
interfacing with the NetApp Storage product line. Also managed competing WAN optimization units for NetApp
interface testing (Silverpeak, etc). Captured performance data and develop performance reports on comparative
network throughput with the Steelheads and competitive WAN optimization units. Upgraded hardware and software
for these Riverbed units over a four year period. Coded Excel Marcos to produce performance charts for technical
marketing engineers. Developed a Java application to extract Netapp Filer performance counters to display real-time
performance charts of up to four filers simultaneously.
2/05 – 04/06 NetApp Inc. RTP, NC
Technical Global Advisor
Managed six of NetApp’s Major accounts as Technical Global Advisor.
Duties include: (0) Working the account team on both pre-sales and post-sales issues to ensure that NetApp is
delivering the most positive Total Customer Experience. (1) Driving all priority one service events to successful
resolution in shortest possible timeframe. (2) Ensuring all service requests are addressed in a timely manner and are
resolved to the customer’s satisfaction. (3) Investigating and understanding how the customer is utilizing the NetApp’s
systems in their environment to better understand their long term strategic needs (4) Proactively review all of the
customer system configurations / OS revision levels and recommend configuration modification and service updates as
required for each customer to assist them in achieving their system uptime business objectives. (5) Deliver reports to
the customer that summaries their recent and historical service activity and host periodic con calls to review these
report and any other outstanding issues (6) Periodic visits customer sites for face to face review meetings.
7/03 – 2/05 Glasshouse Technologies Inc. Durham, NC
Lead Technical Support Engineer.

3. Responsibilities include leadership of a Customer Service Support team in 24 hours / seven day per week support role
for Auspex’ Systems High-End UNIX/NT file server and severalother emerging vendors. Required to be Technical
Support Engineer and take customer calls and resolve their problems along with administration duties. Budgeting,
Project Planning, Technical Leadership, Task Allocation and input to Personnel Evaluations are primary administrative
duties. Customer problem identification and resolution, escalation management and customer liaison are primary
technical duties. Installed, Configured and maintained Auspex’s Enterprise Clustering technology ServerGuard (NAS
Server Clustering). Exposure to many leading edge Unix and Network computing technologies (i.e. Solaris, SunOS,
NT4.0, ATM, Gigabit, FDDI,100BT, 10BT, etc.,) which are support by the Auspex data server. Used CICSO 4000,
2500 and 1000 routers, 3Com Switching Hubs. SAN
Switches and back end SAN storage solutions experience concerning SAN / NAS convergence implementations.
Virtual Tape Libraries, SCSI, fiber, SATA disk solutions, Level 2 Application Switches, Storage Virtualization,
Storage for Linux Clusters all supported.
12/00 – 4/03 AUSPEXSYSTEMS INC. Durham, NC
System/Sales Engineer
Responsibilities include all technical Sales tasks involved in selling Enterprise Level Storage Solutions, encompassing
both Network Attached Storage and Storage Area Networks. NAS / SAN convergence specialist. Developed and
presented technical product presentations, evaluated customer IT environments and developed customer solution
configurations, installed and configured systems post-sale, acted as consultant on Auspex product set for other Auspex
System Engineers.
Installed, Configured and maintained Auspex’s Enterprise clustering technology ServerGuardV (NAS Server
Clustering). WEB server software includes Apache WEB Server installation and support on a SUN Solaris
system. Represented Auspex product set at severaltechnical shows (iTech, MS Exchange, etc.).
9/00 – 12/00 NORTEL NETWORKS INC. Morrisville,NC
Senior UNIXSystem Administrator. (Contractor)
Responsibilities include UNIXSystems Administration of:SUN Enterprise Servers (E5500, E450, etc),and Desktop
workstations running Solaris 2.7. UNIXSystems Administration HP Enterprise Servers (J,K,N, B models) and HP
Workstations running HPUX10.20. Linux Servers (Red Hat 6.2) running on high end desktop PCs. Auspex NetServer
7000/800, NetApp Filer 760. Dial out modem pool maintenance for 500+ modems. Installation, upgrade and user
support for all of the above computing equipment. Project Lead on severalongoing consolidation initiatives.
1/96 – 4/00 AUSPEXSYSTEMS INC. Durham, NC
Manager ofTechnical Support Center
Responsibilities include management of a Customer Service Support team in 24 hours / seven day per week support
role for Auspex’ Systems High-End UNIX/NT file server. Instrumental in establishing the Technical Support Center
in Durham, NC. Budgeting, Project Planning, Technical Leadership, Task Allocation and Personnel Evaluations were
primary management duties. Customer problem identification and resolution, escalation management were primary
technical duties. Installed, Configured and maintained Auspex’s Enterprise Clustering technology ServerGuard (NAS
Server Clustering). Exposure to many leading edge Unix and Network computing technologies (i.e. Solaris, SunOS,
NT4.0, ATM, Gigabit, FDDI,100BT, 10BT, etc.,) which are support by the Auspex data server. Used CICSO 4000,
2500 and 1000 routers, 3Com Switching Hubs.
4/89 – 1/96 FUJITSU NETWORK SWITCHING, Raleigh,NC
Manager ofUNIXSystem Administrators and Network Administrators.
Responsibilities include leadership and participation in support team that supported the following systems: Solaris 2.3,
SUNOS 4.1.3, HPUX5.0, Banyan VINES 5.5(25), MSP/AE, AVM,UTS-M (UNIX),FDDI on UTP Network
supporting SUN Servers and Workstations, Ethernet 802.3 network supporting TCP/IP,XNS, APPLETALK.
MSP/AE,AVM and UTS-M are Fujitsu's version of MVS/XA, VM/XA and UTS respectively. Lead team in the
installation and the configuration of the Fujitsu's Data Center,both hardware and software. Fujitsu's Data Center
supports Research and Development for Fujitsu's Central Office Telephone Switching System the FETEX- 150. The
Fujitsu operating systems AVM and MSP/AE incorporate most of the popular IBM sub-systems (i.e. JES2, VTAM,
NCP,RACF, CICS, DB2, etc.). Under Solaris the main sub-system utilized is the Oracle Relational Data Base
Management Systems which is used for FETEX- 150 Product Support application systems. Responsibilities included

4. optimum I/O placement of Oracle database tables and spaces,overall database system performance and backup/restore
of the database.
Installed, configured and maintained Firstwatch (became Veritas Clustering) for clustering between two Solaris
systems. Maintained both WAN/LAN TCP/IP network which connects multiple sites in USA to JAPAN and VTAM
MSNF link from Raleigh, NC to Kawasaki, JAPAN. Management duties were recruiting, budgeting, project planning,
task allocation and personnel evaluations. Technical duties were UNIXand Network Administration and MSP
systems support. Used CICSO 7000, 4000 and 2500 routers, Synoptic and 3Com Hubs.
2/85 - 4/89 NORTHERN TELECOM INCORPORATED, R.T.P.,NC
Supervisor ofIBM Technical Support / System Programmer, UNIXSystem Administrator.
Responsibilities include working leader of a support team that supported the following systems software:MVS/XA,
VM/HPO,VM/SP,UTS (UNIXunder VM), OSVS 1. Personally have installed and maintained all above system
software and following sub-system software: CICSNS 1.7.0, JES2, NCP,PEP,EP,NPSI, RSCS, RSCSSNA,
RSCSV2, VTAM, VM/VTAM,NETVIEW,COUTRO EP (Bisync X.25 support), DBMS's (TOTAL,SQLDS), OSVS
1, VCNA,VRNA,NCCF,NPDA,SDF/CICS. System tuning responsibilities for all Teleprocessing systems (CICS,
VTAM, UUCP,etc.). Worked on the implementation team of Northern Telecom's SNA network, and later interfaced
the SNA network with Northern's worldwide internal packet-switching network. Work with ISDN testing which
utilizes NPSI to implement the DATA OVER VOICE technology. Interfaced UTS (Amdahl's UNIX) with Bell
Operating Company's nation-wide UUCP network allowing overnight delivery of software patches. Recruiting,
Budgeting, Project Planning, Task Allocation and PersonnelEvaluations were primary administrative duties.
EDUCATION:
8/83 - 2/85 BROWARD COMMUNITY COLLEGE,Pompano Beach,FL
3/81 - 11/81 BROWN INSTITUTE OF TECHNOLOGY,Ft. Lauderdale, FL
Certificate in Computer Programming.
9/67 - 6/69 UNIVERSITY OF NORTH CAROLINAAT WILMINGTON,Wilmington, NC
06/15/08 – Perland PerlCGI Level I and Level II Programming Course
02/03/10 – Java Programming Course
04/20/09 – Windows Active Directory Training
04/22/06 – 12/31/11 – Numerous NetApp hardware and software training courses.