1. Stacy Lauren Hendricks
76 Third Street, Strand, 7140
0736244117/ 0814407004
stacyhendricks@gmail.com
PERSONAL DETAILS
ID Number: 8905150088088
Nationality: South African
Marital Status: Single
Languages: English and Afrikaans
EDUCATION
Hottentots Holland High School
Matriculated with Exemption in 2007
Subjects Passed: Mathematics, Accounting, Biology, English, Afrikaans and Computer Studies
Cape Peninsula University of Technology
National Certificate in Information Technology, 2008
Subjects Passed: Development Software 1, Information Technology Skills 1 and 2, System Software 1,
Information Systems 1 and Technical Programming 1
Cape Peninsula University of Technology
National Diploma in Information Technology, 2011
Subjects Passes: Development Software 2 Module A and Module B, Internet Programming 2,
Information Software 2 Module A and Module B, Technical Programming 2, Information Systems 2
Module A and Module B, Development Software 3, Information Systems 3 (Module A and B) and
Technical Programming 3.
Cape Peninsula University of Technology
Bachelors of Technology in Information Technology, Info and Tech Management, 2013
Subjects Passed: Information Technology Management, Advanced Information Technology
Management, Data, Business Fundamentals, Computer Security, Data Administrations, Strategic
Information Systems, Research Methodologies, Project Management and Project 4
PERSONAL ATTRIBUTES
Excellent communication skills
Excellent interpersonal skills
Conflict management skills
Problem solving ability
Deadline management
Organizing and Management skills
Attention to detail
Patience
Team player
Perform under pressure
Punctual
2. KNOWLEDGE
SAP Retail processes
Service support
Solution delivery
SAP BW configuration
SAP BOPC
Business intelligence
Project Management
Basic Programming
Information Systems
EMPLOYMENT
Pick n Pay Head Office Information Services, Kenilworth (July 2011 – present)
Position: Application Support Specialist for SAP Business Warehouse and SAP Business
Object Planning and Consolidation
SAP Business Warehouse (July 2011 – present)
Key Job Responsibilities
Document Business Process, Procedures (BPP) and Functional Specifications
Document and implement enhancements within estimated time of completion (ETC)
Perform minor configuration, data model and reporting changes to the SAP BW system, and
potentially the SAP ERP BW Extraction layer
Document and perform unit, integration testing (ITC) and ensure user acceptance (UAT)
Communicate and follow-up with the customer as to the outcome of their request
Perform root cause analyses to resolve incidents formally reported by the end-user and IT-
project communities, concerning data displayed out of BW via the BW Portal, or any other
issues on the BW system (performance, reconciliations, impact of changes to the data basis
as a result of ERP and other source system changes, changes to authorizations, etc) within
the Service Level Agreement (SLA).
Provide ad hoc training to users, as required, to enable end-users to perform daily reporting
tasks.
Satisfy service requests, such as periodic and ad hoc system maintenance, data loading and
optimization tasks, and query or portal enhancements.
Provide full after-hours support for all daily, weekly and monthly data loads on a formal
rotational-standby basis, and thus being accountable for meeting batch load service levels.
Monitor system performance throughout the working day and after hours for batch loads, and
taking appropriate action to address issues when required (general reporting performance
BWA, BW Aggregates, Broadcasts, load balancing, lock management (both application and
reporting database locks to Basis, etc.))
Applying changes to Production via the SAP Change and Transport System
Introduced to Modeling: Info Objects, Info object Catalogs, Info cubes, DSO objects, Info
Sets, Multi-Providers, Info Sources, Data Sources, Update Rules, Transfer Rules, Info
Packages, Info Package Groups, Process Chains, PSA, Transformations, Data Transfer
Processes, etc.
Interact and communicate with all other related areas of IT and the business in the fulfillment
of the above responsibilities.
Publishing and Organizing BI Content in the SAP NetWeaver Portal
Applications
SAP NetWeaver BI (incl. BW and BWA across and related master data and enhancements
thereto)
SAP Enterprise Portal
SAP Business Explorer
Analyzer
Query Designer
Web Application Designer
3. Business Object Planning and Consolidation (July 2013 – present)
Key Job Responsibilities
EPM:
Create and Modify Reports
Create Input Reports
Analyze Data
Dynamic formatting
Calculations
Create and Modify Macros using Visual Basic
Data Acquisition: Manage Data with Data Manager
Run and Organize Packages or Package Links
Upload data
Download data
Data Previews
Create and manage Transformation Files
Create and manage Conversion Files
Flat file and BW Data Upload, Master Data and Hierarchy Upload and Loading Transactional
Data
Security
Create and Maintain Users, Teams, Task Profiles and Data Access Profiles
Business Process Flows:
Create, Modify, Maintain and Run Business Process Flows
Other Skills and Knowledge
Configuration: Creating Environments, Creating Dimensions, Creating Models,
Logic Scripts: Create Basic Logic Script and Online Execution
Create Logic Scripts and Central Execution
Defining Logic Scripts for Allocation
Introducing Member Formulas
4. PROJECT EXPERIENCE
Project Name: Category Management Negotiations
Project Position: Data Analyst
Duration on Project: September 2011 – November 2011, October 2012 – November 2012
Key Job Responsibilities
o Data Extraction
o Data Validation
o Data Manipulation
o Compilation of Negotiation Packs
Project Name: CPUT and Pick n Pay Internship Program
Project Position: Project Manager
Duration on Project: January 2012 – December 2012
Key Job Responsibilities
o Recruitment and Selection
o Mentored the interns
o Organized resources
Project Name: CPUT and Pick n Pay Internship Program
Project Position: Mentor
Duration on Project: January 2013 – December 2013
Key Job Responsibilities
o Mentoring the project manager and assistants with planning, recruitment, selection and
implementation of the program.
TRAINING
Insights Discovery Course, 2014
SAP BW Informal Knowledge Transfers
2011- present
SAP Business Planning and
Consolidation Informal Knowledge
Transfers 2013 – present
Open SAP, SAP Business Warehouse
Powered by SAP HANA – currently
completing
5. REFERENCES
Mr Andrew Jabbitt - SAP Business Warehouse Team Lead
078 375 5799
Mr Malcolm Simpson – SAP Business Warehouse Support Team Lead
0822188936
Mr. H.J Swart - Hottentots Holland High School Principal
082 409 8820
