1. Stacey L. Hynes
MBA
12041 Royal Fern Ln, Jacksonville, FL 32223 • 904-502-3108 • bh2112sh@yahoo.com
FINANCE EXECUTIVE
Accomplished, results producing business leader with experience across Strategic Planning, Business Management, New
Deal Strategy and Finance/Business Transformation. Strong qualifications in developing and implementing financial
controls and processes, in addition to change management. Possess strong leadership, communication and interpersonal
skills to establish rapport with all levels of staff and management.
Core Qualifications
• Business Planning and Analysis
• Accounting and Finance Management
• Business Integration and Transformation
• Business Process Improvement/Reengineering
• Financial Reporting and Performance Management
• Global Operation Efficiencies /Resource
Management
P R O F E S S I O N A L E X P E R I E N C E
Northgate Arinso 2010 - PRESENT
Global Payroll/HRBPO outsourcing company under KKR/Goldman Sachs Umbrella
Director, Finance 2010 – Present
Business partner to Regional and Global leaders for strategic planning, forecasting and budgeting as well as analysis and
reporting of actual performance. Accountable for Reporting and analysis presented to CEO and Board. Manage Finance
Organization accountable for $200M Global Operations P&L, Customer Invoicing, and $80M NA Delivery Center P&L.
• Finance Integration lead, successfully integrated acquisition business into NGA business model, Financial and Time Keeping
systems. Drove change management for Finance and Business leaders on new business model and financial systems.
• Key Member of Global Finance/Accounting Transformation Team and led NA to successfully transition tactical services to
Kochi and continue to drive additional task offshore to ensure local team is strategic business partner and drive reduced cost.
• Implemented standard forecasting tool to standardize process and drive resource management and account level
accountability. Based on NA success process rolled out globally.
• Finance Lead for Executive Global Project – Operations Transformation
• Drive cross functional team to create, standardize and automate financial reporting globally.
• Critical member of negotiation team responsible for renewing $60M contract
• Designated by leadership to create Global Business Financial Training for all Employees, Managers, and Leaders
Convergys Corp. 1998 - 2010
Global Customer Management and Payroll/HRBPO outsourcing company
Director, Finance 2007 – 2010
Provide financial leadership to cross-functional teams implementing $1billion contract and pricing for up sell
opportunities. Support Account leaders for strategic planning, forecasting and budgeting as well as analysis and
reporting of actual performance. Accountable for Reporting and analysis presented to CEO and Board. Interface with the
client for up sell opportunities, managing contract scope, and reporting on implementation progress. Manage team of
senior and junior analyst supporting implementation and recurring revenue and cost streams.
• Lead initiative to create standard implementation reporting to provide actionable executive summaries.
• Built and developed Finance Team to support large BPO account needs
• Customer facing ensure contract adherence and negotiation changes
• Key role with business models with acquiring company and consultant
Stacey L Hynes – Page 2
Convergys cont.

2. Senior Business Consultant – Corporate Pricing Team, 2005 - 2007
• Work with cross-functional pursuit teams to develop strategic solutions for current and potential customers.
• Manage junior pricing analyst and mentor and train all new pricing business analysts.
• Lead initiative to create standard pricing by geography that will decrease response time and appropriately align resources.
• Lead initiative to create marketing analysis that has provided insight into industry financial changes and drive different
decisions in regards to how we go to market from a pricing perspective
• Lead initiative to create a pricing normalization tool and process, which identified areas for automation, the ability to decrease
touch points, and identify the impacts the pursuit team decisions have on pricing.
• Lead initiative to create and implement executive reporting that is strategic and actionable
• Worked with cross-functional team to create standard pricing models and approach for Home Agent opportunities.
Senior Business Consultant, 2004 - 2005
• Finance Lead for $75M portfolio – managing month end close , budgeting/forecasting and reporting analysis
• Communicate with Executive business leaders on financial analysis and revenue/margin opportunity
• Manage team of four Financial Analyst
• Lead team to create analysis and presentation that resulted in $250K additional revenue received from the customer.
• Create controllable/uncontrollable monthly analysis document that provided operation executives actionable reporting.
• Implement standard, automated reporting analysis by site.
Junior Business Analyst, 2003 - 2004
• Finance Lead for $50M portfolio – managing month end close , budgeting/forecasting and reporting analysis
• Communicate with business leaders on financial analysis and revenue/margin opportunity
• Created and presented financial training to peers and operational business partners
Finance Associate, 2002 - 2003
• Prepare and analyze financial statements, support senior consultants with Adhoc reporting and analysis
• Prepare invoices to customers and ensure invoicing all available revenue
Lead Representative/Quality Manager/Team Leader, 1998 – 2002
• Multiple call center roles working through undergraduate
• Quality manager role client facing and created standard excel measuring tool for online agents performance
E D U C A T I O N
MBA, Business University of North Florida (Apr 2015)
BA, Finance Jacksonville University (May 2001)
-FL Academic Bright Future Scholarship, JU Trustee Academic Scholarship, and athletic scholarship
General Course Work FCCJ (1996 -1997)
- FL Academic Bright Future Scholarship and athletic scholarship
S Y S T E M E X P E R I E N C E
Advanced in Excel, Word, PowerPoint, OLAP/Essbase, PeopleSoft, SAP, Business Warehouse and Lotus Notes