1. Page 1 of 3
STACEY BENTLEY
1110 Linden Street ■ ■ ■ M: (510) 710-0350 | H: (510) 454-8484
Oakland, CA 94607 Email: staceysbentley@gmail.com
TRAINING COORDINATION | OFFICE ADMINISTRATION
LEARNING MANAGEMENT SYSTEM ADMINISTRATION
■ ■
Driven for success and goal-oriented professional with solid knowledge and diverse experience in training coordination,
office and Learning Management System administration.
Possess excellent communication and presentation skills, with proven ability to facilitate and coordinate large-scale training
programs, effective in explaining concepts in an easily understandable manner. Analytical, organized, and resourceful with strong
time management and multi-tasking skills, able to prioritize and perform multiple and diverse tasks simultaneously to achieve
company goals. Highly reliable in analyzing data and creating reports. Collaborative team player with well-developed interpersonal
skills, adept at establishing and maintaining productive relationships with individuals at all levels within the organization .
CORPORATE OFFERINGS
■ Learning Management System
Administration
■ Training Coordination
■ Travel and Expense
Management
■ CalendarandOutlook
Management
■ Human Resource/HRIS
Coordination
■ Project Coordination
■ ComplianceTraining ■ Office Administration ■ ProblemResolution
■ Data Analysis ■ On-boardingCoordination
■ Report Preparation and
creation
■ ProcessImprovement ■ Event Management ■ Report Building
Proficient with Microsoft Office Suite (Excel, Outlook, Word, Visio, and PowerPoint), Workday, Adobe Captivate, PeopleSoft
NOTABLE ACCOMPLISHMENTS
■ Successfully implemented Blue Shield’s new mainframe system, an 8-year project that replaced the old mainframe
system, member of project training team, trained more than 2500 internal end users, achieving a 94% average Level 2
assessment score.
■ Launched Blue Shield’s first Learning Management System. System administrator and subject matter expert.
■ Designed and created Blue Shield's social networking Learning Management System team and Learning Council web
page including graphics, documents, minutes of monthly meetings, monthly systemrelease information and contacts.
■ Managed vendor delivered training for project, trained over 815 participants with an average score of 90% and ensured all
project team members are equipped with all required skills to perform assigned tasks.
■ Successfully managed yearly compliance training for 2500 employees, ensuring all enrollment and trainings are
completed within established timeline.
EMPLOYMENT HISTORY
BLUE SHIELD OF CALIFORNIA, San Francisco, CA
Training Coordinator /
Learning Management System Administrator
Aug 2008 - Sept 2015
■ Served as Training Coordinator, facilitated training to internal end users and provided monthly project metrics including
end user training monthly and year to date enrollment, indicating completion totals and ensuring Kilpatrick's Level 1, 2,
and 3 survey average scores are achieved.

2. Page 2 of 3
■ Supported and assisted instructors during training and coordinated with other Blue Shield training teams regarding
training schedules, ensuring all end users’ schedules are met.
■ Worked with other Blue Shield training teams to identify requirements and implement Blue Shield's first Learning
Management System.
■ Facilitated monthly administrator meetings, and discussed the monthly systemupdates and issues.
■ Provided Tier 2 support for Learning Management System, responded to online ticket systemand resolved user issues.
■ Managed yearly budget and reported monthly spending to finance department.
■ Collaborated and supported process to properly manage trouble tickets using Blue Shield's existing system in
collaboration with administrators and IT team.
■ Documented SCORM compliant online training into system and assisted in the development of process to import
contingent workers into the Learning Management System.
■ Created catalog, courses and classes in the Learning Management System for training team and generated monthly
completions reports for other business units.
■ Developed learning team web page on Blue Shield's social networking site including page and graphics, uploaded
documentation, recorded monthly meeting minutes, project plan and contact list and created PowerPoint template
provided to all leads to update.
■ Human Resource Technology and Architecture Director, managed Directors daily calendar and activities, handled
statement of work contracts and processing of purchase orders and invoices.
BLUE SHIELD OF CALIFORNIA, San Francisco, CA
Human Resource Business Analyst/Administrative Assistant May 2007 - Jul 2008
■ Managed on-boarding process of new hires for the project, created project orientation presentation.
■ Coordinated and assisted in planning of events for the entire project.
■ Managed all aspects of event including acquisition of quotes from various hotels and catering service companies and
expenses for transportation, activities, awards and giveaways.
■ Coordinated with executives, finance, and payroll regarding the management of first project bonus incentive program.
■ Reported weekly project dashboard for team and collaborated with Recruiting and Communications Lead.
■ Served as Administrative Assistant to Human Resource Director Human Resource managed Directors daily calendar and
activities.
VERIZON (TACWORLDWIDE), San Francisco, CA
Implementation Engineer Mar 2006 - May 2007
■ Assisted in decommissioning platform, performed application disconnects for approximately 2000 migrated or
disconnected applications fromplatform.
■ Updated database and audio, applied changes to applications and call flow logic and created reports for upper
management.
■ Trained new contractors to assist in decommissioning platform and provided weekly project report to Project Manager.
SAFEWAY INFORMATION TECHNOLOGY DIVISION (TACWORLDWIDE), Walnut Creek, CA
Human Resource Coordinator/HRIS Coordinator Apr 2005 - Mar 2006
■ Supported the human resource department with various HR and recruitment tasks.
■ Assisted with special projects including job mapping, competency reviews and performance reviews.
■ Generated various reports including updating of employee information in PeopleSoft.
■ Assisted the recruiting department in development of job offers, administration of drug testing for all new hires and
delivery to the laboratory.
EDUCATIONAL BACKGROUND
HEALD BUSINESS COLLEGE - Walnut Creek, CA
■ Associates Degree Sep 1987 – Jun 1989

3. Page 3 of 3
POST UNIVERSITY – ONLINE UNDERGRADUATE COURSES
■ Business Administration Mar 2012 – Aug 2013