1. Srinivasa Rao Satyavolu
Email: srinivasa.satyavolu@gmail.com
Mobile: +91 9600090492
Summary:
• An IT infrastructure management professional with 14+ years of experience in Windows Server &
VMware platform with strong customer service attitude, leadership ability.
• Currently working as a “Project Manager” with PRODAPT. Heading Service Delivery-Provisioning team
for Hosting Project, driven towards client satisfaction and goal alignment.
• Strong knowledge of managing VMware, Microsoft Windows Server 2003, 2008, 2012, Active Directory
and IIS. Extensive experience in IT service delivery, implementation, support, maintenance, transition
in IT infrastructure architecture and specializes in VMware, Microsoft solutions.
• Point of contact for the technical tower in front of the customer management. Drives day to day
operations and work plan allocation. Strong comprehension of ITIL process. Experience in handling
global off shore project models. Responsible for effort estimation and reviews on need basis.
• Delivering the client environment to offshore counter part by documentation, sharing knowledge with
peers. Conducting periodic reviews with teams, training and assisting in technical challenge,
recording. Participating in business meetings with various stake holders. Sharing weekly and monthly
status reports to higher management.
• Managing IT infra tickets ensuring timely resolution to meet Service Level Agreements. Taking
corrective actions based on the CSAT surveys.
Academic Qualification:
• Diploma in Electronics & Communications Engineering
• Bachelor of Computer Applications
• Pursuing Master of Science (M.Sc) final year in Information Technology
Technology Certifications:
• VMware Certified Associate (VCA)
• Microsoft Certified Systems Engineer (MCSE) Windows Server 2003
• Microsoft Certified IT Professional (MCITP) Windows Server 2008
• ITIL V3 Foundation Certified Professional
International Experience:
• USA, Period: 01-November-2014 to 14-December-2014 & Visa Expiration Date: 23-October-2024
• Germany, Period: 14-January-2002 to 28-February-2002
Employment History:
• Working as a Project Manager at PRODAPT(www.prodapt.com)., Chennai
Period: September 2014 to till date
• Worked as a Senior Engineer-Server Management at WIPRO Limited(www.wipro.com)., Chennai
Period: August 2006 to August 2014
• Worked as a Senior CAD Engineer in Infotech Enterprises Limited(www.cyient.com)., Hyderabad
Period: June 1998 to November 2005

2. Key Projects involved:
HOSTING (www.hosting.com): Currently handling Provisioning team in cloud computing environment.
Responsible for Server Build for global customers both dedicated physical and virtual servers, Pre/Post
installations. Providing VMware and Wintel solutions to multiple customers across the globe that empower
them to grow, innovate and win. Remotely managing 6 geographically-dispersed Data Centers across the US,
located in Dallas, Denver, Irvine, Louisville, Newark, and San Francisco under an ITIL-based control
environment. Co-ordination with On-Site team and attending customer calls.
NEIMAN MARCUS GROUP (www.neimanmarcusgroup.com): Managed Wintel and VMware team from ODC
environment. Remote Hands and Eyes Support for VMware, Wintel Servers in live environment. Managed
Domain Controllers, ESXi hosts and dependent VMs. As an Individual contributor handled PCI Network Store
compliance project cutovers. Participated and represented in CCB meetings. Performing CR's in both new and
upgraded infrastructure. Keep track of schedule for on time delivery as per the IT standards.
AMAT (www.appliedmaterials.com): Responsible for infrastructure components such as Servers Operating
Systems, hardware etc. Involved in AD, Wintel Servers, VMware administration in Production environment.
TARGET (www.target.com): Hands and Eyes support from Offshore WINTEL Operations. Provided active and
timely support without any production impact.
NESTLE (www.nestle.com): Involved in VMWare, Windows administration, AD, along with IIS Administration.
GENPACT (www.genpact.com): Involved in the Data Center activities, Hands and Feet support for multiple
business processes for Server Implementation and Configuration on DC, DNS, DHCP & IIS activities and
provided solutions. Vendor coordination for replacement of fault spares.
BRITISH TELECOM (www.globalservices.bt.com): System Administration, Involved in Active Directory Users,
Groups management.
UNIFIED SERVICE DELIVERY (USD): Implementation and Administration of Active Directory in Domain
Controllers, ADC, DNS and DHCP with relevant configurations. Hardening of all Windows 2003/2008 as per
compliance. Preparing Vulnerability Assessment, risk assessment risk registry. Responsible for preparation of
all Servers documentations to the business related with proper signoff.
Ticketing Tools: Remedy, Oracle-RightNow, HPSD, Clarify, Peregrine's Service Center
Virtualization: VMware
Web Technologies: IIS 5, 6, 7
Applications Involved: .NET, ArcView, AutoCAD, Microstation, CuteFTP, FileZilla, ipcontrol, NetIQ
Administration-DRA, TreeSizeProfessional, Citrix, McAfee and SAV
Instant Messaging Applications: Microsoft Office Communicator, IBM Lotus Notes& Sametime, Spark instant
messenger
Remote Connectivity Tools: RDP, NetMeeting, DRAC, ILO-2, 3, DameWare, VNC, team viewer, log me in,
Gencontrol
Reporting Tools: RVTools, Hyena, MBSA, Belarc Advisor, SysComparePro, WinDiff
Monitoring Tool: WhatsUp Gold v15.0.1, Zenoss
Roles & Responsibilities:
• Providing day-to-day technical support of the Windows Servers, AD, ESXi hosts, dependent VMs and
operational administration of the technology infrastructure.
• Managing a Network which consists of Windows Servers 2000, 2003, 2008 especially AD, DNS, DHCP,
SQL, Oracle, Antivirus, File, Proprietary Applications, Web, FTP, POS, Lotus domino, POC Servers with
Clients of Operating Systems Windows 7,8.
• Responsible for Service Delivery-Provisioning Team in VMware and Wintel domains. Handling customer
implementation process tickets. Provisioning Physical and Virtual Servers in cloud enterprise, Cloud
private environment as per the specifications.

3. • Preparing Power Point Presentations in Remote Infrastructure Management (RIM).
• Responsible for Engagement Process from Offshore location. Setup Offshore team to manage the
Customer IT Infrastructure.
• Service Delivery reporting and maintaining infrastructure documentation. Implementing and
maintaining known errors database.
• Provided Hands and Feet support for Production servers in Data Center environment.
• Handling Provisioning activities on VMware technology, Windows Server Operating Platform, Client
specific Deployments Portals.
• Responsible for Devices availability across all Data Centers in Wintel, VMware space. Ensure the
assigned deliverables are met with the committed SLA.
• Responsible for commissioning of Servers, Physical server build Process. Decommissioning the EOL of
Physical and Virtual servers.
• Memory dump bug check analysis. Troubleshooting and resolving OS, Hardware related issues.
Debugging event logs with Event Viewer and correction accordingly.
• Implementing OS hardening as per compliance.
• Automation to system administration, scheduling the scripts accordingly.
• Installation, configuration and managing OS on Windows 2003/2008/2012.
• Installing, configuring and administration of VMware ESXi 4.1, 5.0, 5.1 hosts, dependent Windows
Virtual Servers via vCenter servers.
• VM Configuration of disk space, RAM, NIC card, CPU.
• Creation/ Deletion, taking snapshots of VMs, creating datastores, vSwitches.
• Configuring, iLo for hp servers.
• Following and implementing the Technical/Functional Escalation matrix for complex issues as per the
project defined guidelines and norms.
• Installing the patches across ESXi hosts, upgrading VMware tools to dependent VMs.
• Supporting Virtual Machines on VMware Platform, managing VCs. Managing day to day VMware
infrastructure operations tasks.
• Responsible for P2V migration activities. Migration of Virtual Machines (Perform Live Migrations) using
vMotion.
• Responsible for Hardware related issues. Vendor/Service provider management.
• Managing Users, Groups, OU management on Active Directory. Responsible for Active Directory, DNS
and DHCP services. Responsible for FSMO roles, replication issues.
• Configuring and managing Active Directory servers in Windows Server 2003, Windows Server 2008.
• For repeated issues determine root cause and appropriate corrective actions and escalate when
appropriate. Validating and providing the RCA/RCCA to Incident/Problem Management Team and
document the details in the problem ticket and upload it in Knowledge Central/SharePoint portal for
major incidents.
• Participate in RCA and identify areas of improvements and drive improvement idea implementation.
• Participating in Change Advisory Board Meetings.
• Creating CMR (Change Management Request)/RFC (Request for Change) for major technology
upgrades in the existing IT environment and documenting the changes with Back out plan.
• Conducting technical Trainings to Team members to manage IT infra effectively to increase the
Customer Satisfaction Index.
• Preparing and Reviewing Technical documents (SOP, KB Articles, Checklist) for any suggestion &
recommendation as per the IT environment standards for Wintel and VMware specification.
• Preparation of Documentations to the business related with proper signoff. Maintaining detailed
technical documentation and Operational Standards.
• Implementing, delivering service to customer by following ITIL process that has been adopted by
Industry.

4. • Responsible for Knowledge Transfer plan. Customer interaction, coordination between the teams for
delivering work on time with consistent quality. Improving Operational Efficiency by come up with
pediatric Reports. Mentoring team in technical areas.
• Updating KEDB and additions if required in terms of Value Added Services.
• Proper documentation to fulfill the customer’s expectations as per the available bandwidth to provide
support. Review technical documentation with customer during the knowledge acquisition process.
• Based on the severity and criticality allocating Tickets to team members.
• Contributions in increasing revenue Benefit for the customers, helping our customers to build business
on sustainability and cost savings as part of Device availability guarantee.
• Participate in all meetings with Customer, observations will be taken on their requirements and identify
service improvement plans work towards closure.
• Involving in Windows Patch Rollouts, responsible for Patch Management. Scheduling and applying
Security Patches and upgrades, adherence to Patch Schedules as per the UAT.
• Responsible for CMDB server inventory (Asset list for Servers, Applications and Databases), audit and
process compliance and participate in Internal and External Audits.
• Responsible for Scheduled/Planned/Unplanned Outages and providing proper Rollout plan with
justification.
• Handling all Priority Mission Critical issues within TAT with minimum PML (Production Minutes Lost)
value, reaching the SLA in the Wintel, VMware space.
• Responsible for upgrading driver, firmware for HP servers iLo for remote access of Servers.
• Installing, configuring and administrating the Windows 2003/2008 servers along with hardware
support. Responsible for Backup operations. Taking care of NT and IIS backup and restoration strategy
as per the customer data retention policy.
• Creating and managing Windowsserver2003/2008 Virtual Machines and Templates, Cloning.
• Configuring IIS, FTP in Web servers. Hosting Web applications on Web Servers in web farm.
Administration and troubleshooting of IIS 6 / 7 environments.
• As part of maintenance activity initiating Weekly Windows Servers reboot Cycles as per the downtime
schedules for Performance Optimization.
• Responsible for Vmware ESXi host configurations, modifications, responsible for Performance statistics
status of VMs and ESX hosts, Virtual Machine management.
• Involving in KT plan, providing SIPs. Responsible for mentoring team in technical areas to improve the
overall effectiveness and quality as per the targets at Project. Preparing Work Packages and timely
updating of Knowledge Base Articles, Operation Manuals & Run books.
• Proactively monitoring Health Checkups of all Servers, generating Server performance report as per the
scripts. Responsible for uptime for all ESX, Windows servers as per SLA commitments. Initiating heard
reboots of ESX/Windows servers with ECMR/ERFC with proper approvals.
• Based on the severity and criticality handling the tickets like Business Critical (Failure, Incident P1, P2),
Severe, Major, Minor, Urgent, Normal, IWR (Infrastructure Work Request/Service Request) based on
defined SLAs, Tasks along with Proactive (Tech) alert Tickets.
• As per OLA, SLA, IT Operations Policies, based upon the priority levels handling and resolving
Incidents/Problem/Change Tickets with in the resolution time.
• Working together with different Resolver Groups to implement and execute Change Management
Requests. As part of the Change Management process which needs multiple teams intervenes.
Personal Details:
Passport No : M2654499
Marital status : Married
Nationality : Indian
Languages Known : English, Telugu, Hindi