[Srijan Wednesday Webinars] How to Design a Chatbot that Works
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Speaker: Jesus Martin, BEEVA 2016 was supposed to be the year of messaging and also when chatbots would stand alone as the natural replacement for traditional apps. Unfortunately, at the end of 2017 we are still facing unsolved problems. This session gives a short overview of the chatbot history, from the very beginning to the current state of the art. It also sets expectations about what we can do with chatbots, and explain how to deal with current problems we face when creating a chatbot design that works. Join the webinar to get a complete design framework to building great chatbots. Key Takeaways: - Understand the history of chatbots and where we are heading - Know where are we on the user-chatbot interaction - Learn what to take into account about chatbot design before writing a single line of code - Get a complete chatbot design framework View all our past webinar sessions at: www.srijan.net/webinar/past-webinars
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[Srijan Wednesday Webinars] How to Design a Chatbot that Works
- 1. How to Design Chatbots That Work Jesus Martin | UX Design Expert, BEEVA| @Chus9000 #SrijanWW | @srijan
- 2. #SrijanWW | @srijan Jesús Martín UX designer @Chus9000 Who am I?
- 4. #SrijanWW | @srijan “ WE MAKE COMPLEX THINGS SIMPLE BIG DATACLOUD COMPUTING MACHINE INTELLIGENCE 100 % +900 employees
- 6. #SrijanWW | @srijan Maya Screenmaster Thebuybot Clever Openlaibs Energy bot Shopping bot faster.city Prototyped chatbots
- 10. Today’s talk How to design a chatbot that works #SrijanWW | @srijan
- 11. #SrijanWW | @srijan ZERO MOMENT EXPECTATIONS BECOMING A HERO
- 14. #SrijanWW | @srijan -a brief history-
- 15. first era: the Turing Test quest #SrijanWW | @srijan
- 16. -Computers can communicate- -like humans do?- Joseph Weizenbaum- Alan Turing- #SrijanWW | @srijan
- 17. THE TURING TEST (1950)- #SrijanWW | @srijan
- 18. THE TURING TEST (1950)- A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. #SrijanWW | @srijan
- 19. 1st chatbot ever coded! ELIZA the therapist (1966)- #SrijanWW | @srijan
- 20. PARRY the paranoid (1972)- #SrijanWW | @srijan
- 21. When PARRY met ELIZA (1973)- 1st time 2 bots talking! #SrijanWW | @srijan
- 22. LOEBNER PRIZE (1990)- #SrijanWW | @srijan
- 23. DR. SBAITSO (1992)- 1st time a bot uses voice! #SrijanWW | @srijan
- 24. A.L.I.C.E (2000)- using an avatar! #SrijanWW | @srijan
- 26. Turing predicted it’d be passed (by year 2000!) #SrijanWW | @srijan EUGENE GOOTSMAN the- -13-year-old child (2001)-
- 27. -SMARTERCHILD (2001)- -the 30 million users business- instant message & SMS #SrijanWW | @srijan
- 28. second era: the mobile disruption #SrijanWW | @srijan
- 29. Smartphones:- -the catalysts (2010 - Now)- #SrijanWW | @srijan
- 30. -An ASSISTANT -WORLD:- -General AI agents- #SrijanWW | @srijan
- 31. Siri (Apple) > 2010- #SrijanWW | @srijan
- 32. Cortana (Microsoft)- #SrijanWW | @srijan
- 33. Alexa (Amazon)- #SrijanWW | @srijan
- 34. Google Home & Assistant- #SrijanWW | @srijan
- 36. VIV.AI (from Siri founders)- #SrijanWW | @srijan
- 37. VIV.AI (from Siri founders)- #SrijanWW | @srijan
- 38. Bixby (Samsung) > 2017- #SrijanWW | @srijan
- 39. third era: the messaging app bots BOOM! #SrijanWW | @srijan
- 42. Facebook Messenger Bots- 30,000 bots & 1,000M (monthly) users #SrijanWW | @srijan
- 43. The bot platform ecosystem and the emerging giants- #SrijanWW | @srijan
- 44. -But...- chatbots are used in what ways?- #SrijanWW | @srijan
- 56. NLP… a really complex dutty Natural Language is meant for efficient communication among humans, which implies: We are ambiguous. We skip a lot of common sense information. #SrijanWW | @srijan
- 57. We are ambiguous Ambiguity on a word level “paint” can be a noun or a verb “plant” lots of meanings #SrijanWW | @srijan
- 58. We are ambiguous Ambiguity on a word level “paint” can be a noun or a verb “plant” lots of meanings Syntactic ambiguity “Foreigners are hunting dogs” “The man show a kid with a telescope” #SrijanWW | @srijan
- 59. We skip information Anaphora and co-references: “Juan stopped for a coffee on a bar before eating on a restaurant. The waiter was from Italy” (bar’s waiter? restaurant’s waiter?) #SrijanWW | @srijan
- 60. We skip information Anaphora and co-references: “Juan stopped for a coffee on a bar before eating on a restaurant. The waiter was from Italy” (bar’s waiter? restaurant’s waiter?) Assumption: “Pablo doesn’t run anymore” assumes that Pablo used to go running. #SrijanWW | @srijan
- 61. 3 implications #SrijanWW | @srijan
- 66. CHATBOT CHATBOT! CHATBOT! CHATBOT! CHATBOT! CHATBOT! CHATBOT! CHATBOT, BOT CHAT 3 #SrijanWW | @srijan
- 68. Becoming a Hero #SrijanWW | @srijan
- 71. The bot scope #SrijanWW | @srijan 1
- 73. #SrijanWW | @srijan 1- What is the one-thing we are offering to our users
- 74. #SrijanWW | @srijan 2- Why is that better than with traditional interfaces
- 75. Hi! I am your shopping chatbot and I can help you buy the best smartphone in the market Welcome message #SrijanWW | @srijan
- 77. Error message #SrijanWW | @srijan
- 78. My piece of advice Simple & Low functionality #SrijanWW | @srijan
- 79. The chatbot personality #SrijanWW | @srijan 2
- 81. Needs to be 1- Consistent in all the messages 2- Adapted to our audience #SrijanWW | @srijan
- 82. chatbot personality #SrijanWW | @srijan
- 85. Fun but not silly Confident but not cocky Smart but not stodgy Informal but not sloppy Helpful but not overbearing Expert but not bossy Weird but not inappropriate http://styleguide.mailchimp.com/voice-and-tone/ http://voiceandtone.com/ #SrijanWW | @srijan
- 88. Ok, but.. besides its funny side, it’s not that important, right…? #SrijanWW | @srijan
- 89. #SrijanWW | @srijan Emotional reason
- 90. Existing words Words your bot understand Words related to your personality #SrijanWW | @srijan Pragmatic reason
- 91. A Prioritized List of Must-Have Features 3 #SrijanWW | @srijan
- 92. What people would expect from our chatbot? #SrijanWW | @srijan
- 93. theBuybot case #SrijanWW | @srijan
- 95. A bunch of products What people would expect from theBuybot? #SrijanWW | @srijan
- 96. Product details A bunch of products What people would expect from Thebuybot? #SrijanWW | @srijan
- 97. Product details PicturesA bunch of products What people would expect from Thebuybot? #SrijanWW | @srijan
- 98. Product details OpinionsPicturesA bunch of products What people would expect from Thebuybot? #SrijanWW | @srijan
- 99. Product details OpinionsPictures Different vendors A bunch of products What people would expect from Thebuybot? #SrijanWW | @srijan
- 100. The Chatbot Flow 4 #SrijanWW | @srijan
- 101. Decision tree #SrijanWW | @srijan
- 102. #SrijanWW | @srijan
- 104. Welcome message Specific part #SrijanWW | @srijan info info info
- 106. category brand model I’m looking for an apple - [category?] [model?]
- 107. category brand model I’m looking for an apple - [category?] [model?] I’m looking for a smartTV - [brand?] [model?]
- 108. category brand model I’m looking for an apple - [category?] [model?] I’m looking for a smartTV - [brand?] [model?] Give me an iPhone - [model?]
- 109. category brand model I’m looking for an apple - [category?] [model?] I’m looking for a smartTV - [brand?] [model?] Give me an iPhone - [model?] I want the Samsung S8 - [:O]
- 110. #SrijanWW | @srijan
- 112. #SrijanWW | @srijan
- 113. #SrijanWW | @srijan
- 114. #SrijanWW | @srijan Buttons Carousel Menu Lists Quick replies Emojis Gif Audio Invoices Voice ...
- 115. stage 1 #SrijanWW | @srijan
- 116. scenario 1 #SrijanWW | @srijan
- 117. scenario 2 #SrijanWW | @srijan
- 118. scenario 3 #SrijanWW | @srijan
- 119. scenario 4 #SrijanWW | @srijan
- 120. Small talk #SrijanWW | @srijan
- 121. #SrijanWW | @srijan
- 123. #SrijanWW | @srijan Playbook for Testing Chatbots 1- Personality 2- Onboarding 3- Understanding 4- Answering / Speaking 5- Navigation 6- Error manage 7- Intelligence https://chatbotsmagazine.com/playbook-for-testing-chatbots-400918888faf
- 124. @Chus9000 Thanks! Tweet me or read me #SrijanWW | @srijan
- 125. Some tools #SrijanWW | @srijan
- 127. ANALYTICS TOOLS http://botanalytics.co https://www.dashbot.io In-app solutions (chatfuel) Direct access to Facebook Messenger conversations #SrijanWW | @srijan