Viasat Customer Presentation

1. Copyright © 2016 Splunk Inc.
Building Splunk Teams
Steven VanWasshenova
Service Performance Engineer
ViaSat

2. Agenda
• Intro
• Teams
• Service thinking
• Inducing Intelligence
• Conclusion

3. Steven Van Wasshenova
Customer Engineering team - Commercial Air Mobility
Responsible for acting on the customer’s behalf to ensure service
achievement
SCRUM Master for ViaSat Splunk team
17 year background in IT & engineering at network service providers
Splunk Champion, GSD’er

4. ViaSat
• Connecting the world
– Multiple satellites & partnerships networks
ê ViaSat-1, WildBlue1, and Anik-F2
– Business areas
ê Aviation
ê Residential
ê Broadcasting
ê Defense
ê Emergency Response + Public Safety
ê Energy + Utilities
ê Federal + Central Government
ê Oil + Gas
ê Public Transit

6. The Challenge
How ready is Splunk for serious future data demands?
Who can make Splunk flourish?

7. The Challenge
• Hire a team?
– 1 architect, 1 admin, 1 power user, etc….
• Educate a team?
– Splunk, python, AWS, statistics, etc….
• Farm out a team
– Splunk PS? Contractors?

8. The Challenge
• Searching for unicorns?
– No amount of hiring certified people can facilitate Transition processes
– No amount of training can mimic Interpersonal processes
– No amount of cost saving replaces Action processes

9. The Challenge
Just one more thing…this will “be DevOps”, right?

10. Enabling People: Approach
Reactive
Take
Consultative
Approach
Key data and
metrics
definition
Brainstorm
desired
impact/
results
Proactive
Showcase
Results

11. A little advice
There's a force in the universe that
makes things happen.
All you have to do is
get in touch with it,
stop thinking,
let things happen,
and
be…
the…
ball…

12. A little advice
• Get in touch with it
– Find out who/what/where/when/why?
• Stop thinking
– Build it
• Let things happen
– Empower smart people and get out of the way
• Be the ball
– ???

13. Service-based Teams
“An intelligent man sees everything as relative. A wise man sees everything as related.”
John Souders Product owner Partner relationships
Steven Van Wasshenova Scrum master Mobility
Jeff Trujillo Dev team Splunk
Chris Crocco Dev team Residential
Adam Bloom Dev team RF Infrastructure
Travis Hodson Dev Team Portal
Igor Geyfman Dev Team Cloud infrastructure

14. Service Thinking

15. A little advice
• Wait. What is the ball?!
– Operational Intelligence?
ê “A category of methods and technology for gaining new operational visibility
and discovering insights for IT and the business” – splunk.com

16. Inducing Intelligence
• Data
– symbols or signs, representing stimuli or signals
• Information
– Definition to data, gives meaning and purpose
• Knowledge
– Context to information (why is)
• Wisdom
– Unique experience to actor (why-do)
Intelligence

17. Inducing Intelligence
• Key challenge
– “Intelligence is the next stage of knowledge while wisdom is the final stage”
– “Intelligence leads to arguments. Wisdom leads to settlements.”
– “An intelligent man preaches. A wise man reaches.”
what to have or to possess (information)
vs
what to do, act or carry out (wisdom)
• Solution: Establish group as facilitators helping close the Intelligence->Wisdom gap

18. Inducing Intelligence
“Knowing others is intelligence; knowing yourself is true wisdom.”
“Mastering others is strength; mastering yourself is true power”
Lao-Tzu
– Inducing Intelligence in several ways:
ê Empower micro-service owners through data ownership
ê Coordinate information extraction and collective knowledge
ê Enable change through new operational insights
ê Provide platform to share wisdom with service owners

19. Enabling People
Run classes on the SplunkSearch Language
Brown bag sessions
Internal “Roadshows”
Splunk Deck of Cards Examples (ask your sales rep)
Wiki with loads of examples and data
Hipchat room and email distributions
Library of training materials
Decomposition of Splunk tools
Common Information Model (fields & data sources)

20. A Specific Example
Reporting Key Metrics to Partner Provider
• Back office shows
transactions
• Network shows volume or
TCP connections
• Browser stats indicate orders
• Desire from partner to alert
and monitor what’s normal/
anomalous
One Consolidated report—
with consistent metrics
• PLEASE ADD
DASHBOARD OF
CORRELATED DATA IN
SPLUNK
Result: Enhanced customer experience, enhanced service
quality due to ability to catch unknowns and problems earlier

21. Always Remember
It’s your data as a business.
Help each other, don’t live in your silo.
The real power is in correlated data.

22. Copyright © 2016 Splunk Inc.
Thank You!