Session that explores innovative use of technology by voluntary sector organisations. Carr Gomm uses individualised software to empower people with disabilities and communication impairments. ‘Click Go’ enables people to direct all aspects of their support and manage their own social care budget. Includem uses current accurate data to deal with risk in front line services sensibly, not to become risk averse and to achieve best outcomes for the young people it works with. Contributed by: CCPS

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Includem
is a specialist charity, founded
in 2000 solely to address a gap in
services for Scotland’s most vulnerable and
chaotic young people and their families.

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• Includem staff work on a one to one basis with Young
People and families in their own communities.
• Most of our support takes place out with office
hours, 365 days a year with 24hr access to services via
helpline.
• Embracing technology has taken Includem forward
both in terms of operational delivery and support
functions and has improved efficiency and quality of
work – although there were challenges!

3. Includem Information Database – M.A.P.S.
Management
Analysis
Practice
Standards
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Deployment and Re-deployment of Staff

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Creating and progressing personalised Support Plans

6. Agreeing and monitoring Goals and Steps to achieve them
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Measuring Outcomes

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Mobile Technology

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•Accurate
• Up to date
• Concise
• Relevant
• Easily Accessible
Information has to be

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Risk Enablement
• Check in/check out
procedure
• Emergency button
• G.P.S. tracking

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Challenges and future proofing
• 3G network can be unreliable and slow
• Moving to 4G with personal Wi-Fi hotspot
• Looking at other ways of communicating
with Young People i.e. social media
• Phase 2 of M.A.P.S.