Sonja Siebens was employed at AirProductsPLC as the European Customer Service Process Expert, reporting to Rachel Jansen. She provided an excellent level of SAP knowledge and training to many across the organization. 12 years ago, Sonja joined their SAP implementation project as the Benelux Lead Power User for "Customer Service and Maintenance" and over time became the Europe Lead Power User. Sonja is a highly motivated and self-managed individual with excellent language and interpersonal skills, expert SAP process knowledge of "Customer Service and Plant Maintenance" within the company.

1. AirProductsPLC
HershamPlace TechnologyPark
MoleseyRoad
Walton-on-Thames
SurreyKT12 4RZ
UK
T +44-1932-249200 F +44-1932-249565
www.airproducts.com
8th June 2015
To whomit mayconcern,
In hermost recentpositionSonjaSiebens wasemployedatAirProductsPLCas the European
CustomerService ProcessExpertreportingtomyself.
Withinthisrole she providedanexcellentlevelof expertSAPknowledge andtrainingtomany
people acrossourorganisationandishighlyregardedin the fieldandwithinmanagement.
12 yearsago SonjajoinedourSAPimplementationprojectasthe BeneluxLeadPowerUserfor
"CustomerService andMaintenance".Sonjawasanexcellentcandidate forthisrole andovertime
she naturallygraduatedtobecome the Europe LeadPowerUser.She has alsoincreasingly
representedCustomerService forourorganisationata Global level.Sonjasuccessfullyledprojects
and wasregularlycalledupontoassistandprovide expertknowledge toEuropeanandGlobal
Projects.
Sonjaisa verylikeable,highlymotivated,selfmanagedindividual.She hasexcellentlanguageand
interpersonalskills.She hasexpertSAPprocess,transactionandmasterdataknowledgeof
"CustomerService andPlantMaintenance"withinourcompany.SupportingCustomerService is
complex due tothe numberof differentSAPmodulesandgroupsthatinteracttogetherwithinthe
process.Sonjamanagedthese interactionsandgainedknowledge of the linkingprocessesasher
ProcessExpertrole required.
Sonjawas a highlyregardedmemberof myteamand I do nothesitate inrecommendingher.
Yours sincerely,
Rachel Jansen
EuropeanMaintenance SystemsTeamLead