This document is a resume for Sonia Bhamra providing her contact information, education history, employment history and skills. It details her experience as a Department Supervisor at The Home Depot from 2015 to present managing various departments including plumbing/electrical, front end/service desk, and kitchens/bath. Prior to this she held roles with increasing responsibility in customer service, operations and management from 2006 to 2015 in Canada and India. Her skills include team leadership, customer service, operations and fluency in English, Punjabi and Hindi.

1. SONIA BHAMRA B.Comm. 4262 CANBERRAAVE
WINDSOR, ONTARIO
N9G 3E8
TELEPHONE: (226) 783-5143
MOBILE: (519) 992-0466
EMAIL: s76_bhamra@yahoo.ca
EDUCATION
1994.1997 BACHELOR OF COMMERCE (B.Comm.)
New Delhi, India
University of Delhi
1995-1996 COMPUTER SOFTWARE & PROGRAMMING DIPLOMA
New Delhi, India
Industrial Training Institute
1993 HIGH SCHOOL CERTIFICATION
New Delhi, India
Central Board of Secondary Education
EMPLOYMENT
March 2015 - present THE HOME DEOPT
Windsor, Ontario
DEPARTMENT SUPERVISOR (PLUMBING & ELECTRICAL)
 Managing customer service in the store. Making sure associates are providing excellent customer
service.
 Provides coaching and training to associate in all areas of store.
 Reviewing and managing the in stock, clearance and sales every day. Work on top and bottom
performing classes.
 Managing the time according to the priority and developing the associates within and outside the
department.
 Responsible for opening and closing the store and make sure store in grand opening ready for the
next business day.
 Providing the floor coverage in the department.
 Making sure safety and asset protection standards are met every day.
 Work on the shrink report every week
 Prepare reviews for hourly associates and deliver effectively.
July 2013- March 2015 DEPARTMENT SUPERVISOR (FRONT END AND SERVICE DESK)
 Managing front end including Self Checkouts, lot and all remote register locations.
 Ensure the FIRST for checkout is met daily.
 Ensure cashiers and Head cashiers are providing excellent customer service to internal and external
customers.
 Support in stock and store appearance.
 Ensure policies and procedures are being followed to prevent shrink.
 Ensure that lot associates are available to provide loading assistance for customers as needed.
 Work on all the Operational reports and coach the head cashiers accordingly.
Jan 2011 – June 2012 DEPARTMENT SUPERVISOR (KITCHENS & BATH)
 Walk showrooms to ensure all the displays are safe and clean.
 Train specialty associates in the neighboring departments.
 Drive leads and measure.
 Coach and train all the associates in the department providing AAR monthly.
 Walk out of stock report daily.
 Ensure all the customer concerns and issues are resolved efficiently.
 Recognize and hold associates accountable for results and performance.
Jan 2010 – Jan 2011 DEPARTMENT SUPERVISOR (RECEIVING)
 Responsible for work activity within the department and freight team.

2. SONIA BHAMRA B.Comm. 4262 CANBERRAAVE
WINDSOR, ONTARIO
N9G 3E8
TELEPHONE: (226) 783-5143
MOBILE: (519) 992-0466
EMAIL: s76_bhamra@yahoo.ca
 Communicate with the freight team regarding pack out and pack down.
 Follow procedure to unload trucks, checked and count using RGR and DGR properly.
 Ensure freight is delivered to the appropriate department.
 Ensure RTV associate is following and maintaining the RTV standards.
 Analyzing and taking action on all the receiving reports.
 Making sure store is grand opening ready for the next morning.
April 2008 – Aug 2008 IMA
 Complete the price changes, counts and bay validations.
 Complete the Order proposal workbench daily and make sure department is 100% in stock.
 Make sure MOD approves the order before end of the shift to release PO.
 Provide excellent customer service.
 Provide support to department supervisors and associates by communicating any in stock issues.
 Use proper PPE and Safe lifting techniques.
April 2006 – April 2008 SERVICE DESK ASSOCIATE
 Provide excellent customer service to all the internal and external customers.
 Work on all the daily reports.
 Provide assistance to the neighboring departments.
 Communicate any issues regarding customer service or department maintenance to the department
supervisor.
Feb 2006 – Oct 2006 DELTA DRIVING SCHOOL
Windsor, Ontario
OFFICE MANAGER (FULL TIME)
 Making reports, handling incoming inquiries, responsible for opening & closing the office,
Handling A/R & A/P
Sept 2005 – Jan 2006 RUG COLLECTION (DEVONSHIRE MALL)
Windsor, Ontario
CUSTOMER CARE EXECUTIVE
 Handling cash and credit sales, inventory control and customer service
 Opening and Closing store.
June 1997 – Oct 2004 PRECISION TESTING MACHINES PVT LTD.
New Delhi, India
ASSISTANT SERVICE MANAGER
 Creating yearly target for the entire service department & analyzing the monthly target
 Coordinating with all branch offices for turnover & recoveries
 Handling a team of 15 Engineers and customers
 Creating the reports according to the number of machines, AMC, warranty etc.
 Handling the Help Desk and arranging meetings & directly reporting to the Director
SKILLS Social Committee captain, Safety and InFocus captain (Jan 2011 – June 2012),Team Depot.
Reach Truck and First Aid certified.
Excellent team player, customer service, Operational back ground.
Quick learner and very committed, accepts the challenges.
Simply Accounting, Working knowledge of MS Dos, MS Office 2007 (Word, Excel, Power Point),
Database Access Core; Accounting Package (Tally 4.5 &6.5)
LANGUAGES Fluently Trilingual in English, Punjabi and Hindi
HOBBIES

3. SONIA BHAMRA B.Comm. 4262 CANBERRAAVE
WINDSOR, ONTARIO
N9G 3E8
TELEPHONE: (226) 783-5143
MOBILE: (519) 992-0466
EMAIL: s76_bhamra@yahoo.ca
Music, Cooking, Yoga
REFERENCES AVAILABLE UPON REQUEST.