Sonali Gogia

Mumbai Area, India India

Human centered Service Designer & Trainer, Luxury Customer Experience Specialist

Design

Sonali is a human centered Service Designer & Trainer that helps businesses create great Customer Experiences from concept to implementation. She has worked for Luxury Retail Brands across India and Europe and brings a very practical organisational perspective to design thinking. She has a business degree from the A.B Freeman School, Tulane and a Masters in Service Design from Politecnico Milan and several certifications as a selling skills trainer. Her holistic approach to helping businesses differentiate through service starts with service strategy and then aligning the business processes and employees capabilities to deliver great service. Sonali takes on service design and training ...