How RichTone & Solution Telecom worked together to achieve there communication goals.

1. Success Stories

2. 400% SolCom Lease Line
Faster internet speed -
10/100mpbs
Ability to record & play
back calls instantly
More robust & allows for
an IP PBX telephone
system

3. Their Story
Setting the right tone
Rich Tone Music is an independent specialist guitar retailer. They stock and sell a vast range of guitars,
basses, amps and accessories along with other related equipment.
Rich Tone Music is owned by Richard Thomas and James Ferguson. Both James and Richard are fully
active in the day to day operation and control of all aspects of the business. They are not owned and
operated by a large board of directors, and while professional, they are not overly "corporate" nor out
of touch with the industry and their musicians needs.
Whether you can't play a note or are indeed a professional musician - they treat you with respect and
provide honest advice.

4. Their Goal
Staying on key
As with all customer facing businesses, Rich Tone has an enormous reliance on their staff to
respond to customers & online enquires. What if the internet went down? What if the phone system
didn’t work? What impact could that have across the business?
As technology takes great strides forward so do Rich Tone & Solution Telecom is consistently
developing their existing platforms to allow cost reductions across the business whilst improving the
service delivered to their customers. The lease line that has been installed provides a robust
internet connection allowing the telephone system & other online facilities a near 100% reliability
rate.

6. “The installation has been a great success. Its has been a
pleasure to deal with Solution and they have been efficient
and true to there word. SolCom just work immediately – we
suffered no down time at all and we particularly like the fact
that we have completely customisable hold music!”
Rich Thomas, Owner, Rich Tone Music Ltd

7. Their Solution
SolCom was introduced to Rich Tone in March 2014 after initially being developed for the fast moving and
heavily call dependent taxi industry. SolCom is reliable; over 90% of system faults that do occur are
identified and fixed before Cornerstones Education know they exist. The increase in bandwidth has
allowed for remote staff to have easy access to the database and any call functionality they require.
Then there is the smarter advances; using IVR to route calls and all voicemail are now emailed directly to
the relevant member of staff. Should there be any need to review a call; SolCom will have it ready as
soon as the call is complete.
If the worst happens and a component of the SolCom system breaks – SolCare+ is in place to react & fix
the issue within 4 hours but with resilience and dual clusters built into the platform the calls are not lost!
Products
Solcom | SolStats | Lease Line

8. Their Success
Rich Tone achieved the following results from its SolCom
endeavours:
 400% faster broadband speed
 Call recording & monitoring
 Dedicated lease line connection provides stability