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How to Enable, Monitor, and Secure Your Remote Workforce

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In the wake of COVID-19, many businesses, educational institutions, and government entities have had to change their models to accommodate a remote workforce. In this new norm, it’s important for employees to be able to work in secure, remote environments. Your organization and its stakeholders depend on your applications, and remote users can put new strains on application and network capabilities. This makes an IT professional’s job more challenging than ever.

Please join Sterling Computers and SolarWinds for an interactive webinar. We’ll review some examples of how to best support your remote users with various tools, including the following:

• SolarWinds® Server & Application Monitor (SAM)
• Network Performance Monitor (NPM)
• NetFlow Traffic Analyzer (NTA)
• Security Event Manager (SEM)
• Access Rights Manager™ (ARM)

We’ll present and demonstrate these SolarWinds products and review how they can address the key remote workforce use-cases faced by organizations and end users. Additionally, we’ll demonstrate how these modules can give you deep insight into your applications and networks and how they affect remote users.

Register and attend this webinar to learn how Sterling Computers and SolarWinds can help you do the following:

• Monitor and troubleshoot your video conferencing and communication applications, such as Zoom, Webex, Microsoft® Teams, Citrix, etc.
• Ensure the availability and performance of your site-to-site VPNs and your remote VPN user connections
• Monitor logs to help improve compliance and reduce threats
• Manage and audit user access to Active Directory, Azure® AD, Exchange, SharePoint, OneDrive, and file servers
• Monitor the performance, capacity and health of Linux® and Windows® applications across data centers, remote offices, and the cloud

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How to Enable, Monitor, and Secure Your Remote Workforce

  1. 1. 1@solarwinds How to Enable, Monitor, and Secure Your Remote Workforce Channel Webinar May 21, 2020
  2. 2. 2@solarwinds Speaker Introduction © 2020 SolarWinds Worldwide, LLC. All rights reserved. Ben Sitzmann Sterling Computers Director of Civilian Sales Ashley Irwin SolarWinds Manager of Federal Channel and Distribution Richard Roberts SolarWinds Federal Senior Sales Engineer
  3. 3. 3@solarwinds Agenda © 2020 SolarWinds Worldwide, LLC. All rights reserved. • Sterling and SolarWinds Company overviews • Orion® Platform overview • Networking modules • System modules • Security modules • Q&A
  4. 4. 4@solarwinds Modules © 2020 SolarWinds Worldwide, LLC. All rights reserved. 1. Network Performance Monitor 2. NetFlow Traffic Analyzer 3. Server & Application Monitor 4. Access Rights Manager 5. Security Event Manager
  5. 5. 5 Core Competencies • Datacenter, Cloud, Security, Managed Services, Client Services Contract Vehicles: • CIO-CS, SEWP-V, ADMC-3, GSA, NASPO, MHEC Proven Execution: • Two decades of proven performance in the Federal Government, State and Local Government, Education, and Commercial Sectors Certifications and Demo: • Multiple VMware, AWS, Azure, Oracle, and Google Cloud competencies and certifications. • On-Premises multicloud datacenter, fully operational for Demo’s and customer engagements utilizing VMware vCF 4.0 to include a full substantiation and integration of the VMware Tanzu portfolio. Robust Secure Supply Chain: • O-TPPS Certified, CMMC Level 3 Certified, Complete SCRM plan Sterling, a leader in secure technology solutions, is fully capable and prepared to offer our customers complete customized solutions from Client to Cloud. Sterling Client to Cloud™
  6. 6. 6@solarwinds SolarWinds at a Glance © 2020 SolarWinds Worldwide, LLC. All rights reserved. 1 IDC-defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, April 2019. 2 Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2017. July 9, 2018. (AIOps/ITIM/Other Monitoring Tools Software Market ). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. 3 Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. #1 in Network Management1 320,000+ customers in 190 countries3 60+ IT management products 22,000+ MSPs serving 450,000+ organizations Every branch of the DoD, and nearly every civilian and intelligence agency 150,000+ registered members of THWACK®, our global IT community Founded in 1999 More than 2,500 employees globally Austin, TX headquarters 30+ offices globally Leader in Remote Monitoring and Management #3 in Systems Management2 Growing security portfolio 499 of Fortune 500®
  7. 7. 7@solarwinds SolarWinds Orion Platform We make hybrid IT management look easy © 2020 SolarWinds Worldwide, LLC. All rights reserved. • Be in control with automatic discovery of, and rich insights into, your entire hybrid environment • Optimize performance across even the most complex of environments using integrated guidance across the IT stack • Simple to deploy and use, helping you to quickly understand the health of your IT environment • Respond to performance issues quickly using contextually-relevant and actionable alerts • Monitor and manage your physical, virtualized, and cloud IT environment in one unified view The Orion Platform is designed to deliver unified visibility and control across your on-premises, hosted, and public cloud IT environments On-premises Hosted / SaaS Cloud
  8. 8. 8@solarwinds SolarWinds Orion Platform Overview © 2020 SolarWinds Worldwide, LLC. All rights reserved. Products built on the Orion Platform • Network Automation Manager (NAM) • Network Performance Monitor (NPM) • NetFlow Traffic Analyzer (NTA) • Network Configuration Manager (NCM) • Server & Application Monitor (SAM) • Virtualization Manager (VMAN) • IP Address Manager (IPAM) • VoIP & Network Quality Manager (VNQM) • User Device Tracker (UDT) • Log Analyzer (LA) • Web Performance Monitor (WPM) • Server Configuration Monitor (SCM) • Storage Resource Monitor (SRM) Products integrated with the Orion Platform • Database Performance Analyzer (DPA) • Application Performance Monitor (APM) • Patch Manager (PM) • Engineer’s Toolset™ (ETS) Add-on products for scalability • Additional Polling Engines (APE) • Additional Web Server (AWS) • High Availability (HA) • Enterprise Operations Console (EOC)
  9. 9. 9@solarwinds Network Management Modules © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  10. 10. 10@solarwinds Network Performance Monitor (NPM) Enable remote work by ensuring the availability and performance of your site-to- site VPNs, as well as your remote VPN user connections. Multi-vendor network monitoring for fault, performance, and availability. Monitor connectivity from your users to the critical services, identify what infrastructure is in the path, and where traffic slowdowns occur. © 2020 SolarWinds Worldwide, LLC. All rights reserved. • Universal polling for non standard devices • Avaya VPNet Service Unit Model and Gateway • Palo Alto • Check point • Cisco ASA and Cisco VPN 3002, • Nokia VPN1RL50, VPN1RL250 • Nortel VPN Router 1000
  11. 11. 11@solarwinds NetFlow Traffic Analyzer (NTA) Monitor your video conferencing and communication tools such as Webex, Zoom, Skype, Microsoft Teams with NetFlow Traffic Analyzer. • Identify port and protocol • Source and destination • Application responsible for traffic • Group traffic by subnets or IP groups • Forensic analysis of bandwidth • Identify top talkers • Identify top conversations © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  12. 12. 12@solarwinds© 2020 SolarWinds Worldwide, LLC. All rights reserved. System Management Modules
  13. 13. 13@solarwinds Server & Application Monitor (SAM) Monitor the performance, capacity, and health of Linux and Windows apps across data centers, remote offices, and the cloud. Server & Application Monitor can monitor the number of users and type of devices the individual is using for several remote applications. Office 365 • Number of calls, meetings, and chat messages • Number of daily users by device type • Web, Windows devices, IOS, and Mac • Mobile - Android phone, Windows phone, iPhone Skype for Business (See demo) • Number of Skype for Business activities by type • Peer to peer, user organized, user participated • Number of daily users by device type • Platform: Windows and IOS Mac devices • Mobile: Windows, Android, iPhone, and iPad © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  14. 14. 14@solarwinds Security Modules © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  15. 15. 15@solarwinds Security Event Manager (SEM) Monitoring does not halt with remote work. Security Event Manager can monitor your events and logs even when you’re not connected to the network • Without gaps in the sequence of events or logs • Forensic analysis or incident management • Root cause analysis • Compliance to agency with remote work (HIPAA, NERC, PCI, DISA STIGs) • Captures events in real time • Encrypts and compresses the data for efficient and safe transmission to SEM • Helps integrity and confidentiality • Links: Data - Demo - Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  16. 16. 16@solarwinds Access Rights Manager (ARM) Access Rights Manager manages/audits user access to AD, Azure AD, Exchange, SharePoint, OneDrive, and file servers. • Help reduce remote IT workload through a self-service portal and delegation of access rights management • Generates user access reports to help determine if remote users have necessary rights to access the data needed to do their jobs • Review user and group access and ensure data owners have proper access control. • Enable the security auditor or data owner to manage access rights based on the organization’s security policy. • File server access rights changes made with ARM are written directly into the ACL (Access Control List) © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  17. 17. 17@solarwinds ARM Continued Here are some specific NIST controls that map to ARM to help you manage your security posture: 1. AU-6, audit, analyze, and review the access control report; perform the changes right from ARM by analyzing user permission to enterprise assets and report findings during a security incident, chain of custody, forensic investigation, or compliance 2. Adhere to ITIL process improvement via automation and NIST 800-53 ACC_2 access control permission request where the resources owner is required to grant requests and AC-3 recommencement of access by having that approval steps first 3. Owners-AC-2/ account management. AC-6 least privilege for users to have the necessary rights required to do the job access base on job role/function where access to resources in SharePoint or AD is only based on job role and no other access is granted 4. Adhere to NIST AC-5 separation of duties and by ensuring no collusion or conflict of interested user proving access and member granting access by reviewing users with administrative rights and privileges account base on their job role and function AC-3 access enforcement by updating ACL and assigning file permission based on the data owner workflow © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  18. 18. 18@solarwinds DEMO © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  19. 19. 19@solarwinds 19@solarwinds Remote Employee Support Resources © 2020 SolarWinds Worldwide, LLC. All rights reserved. Review blog examining IT business considerations for the COVID-19 outbreak: https://nurture.solarwinds.com/c/five-it- business-con-1?x=1p-HVI&lx=ByN3Nu Review blog on supporting remote workforce: https://nurture.solarwinds.com/c/how-do-you- prepare-t?x=1p-HVI&lx=ByN3Nu Review blog on making a crisis dashboard: https://nurture.solarwinds.com/c/crisis- dashboards-th?x=1p-HVI&lx=ByN3Nu
  20. 20. 20@solarwinds Q&A © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  21. 21. 21@solarwinds Contact Us • Visit our THWACK® government group: http://thwack.com/government • Watch a short demo video: http://demo.solarwinds.com/sedemo/ • Download a free trial: http://www.solarwinds.com/downloads/ • Visit our government website: http://www.solarwinds.com/government • Call government sales: 877.946.3751 • Email SolarWinds federal government sales: federalsales@solarwinds.com • Email SolarWinds state and local government sales: governmentsales@solarwinds.com • Email SolarWinds education sales: educationsales@solarwinds.com • Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government Let us know how we can help you © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  22. 22. 22@solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies. © 2020 SolarWinds Worldwide, LLC. All rights reserved.