For more information on SeUM, visit: http://www.solarwinds.com/products/seum/web-application-monitor.aspx Watch this webcast: http://www.solarwinds.com/resources/webcasts/customer-training-synthetic-end-user-monitor-best-practices.html SolarWinds Synthetic End User Monitor (SeUM) offers a powerful and affordable solution for monitoring business-critical web transactions and web sites from the end-user’s perspective. Whether you are testing the impact of website changes or troubleshooting web application performance problems remotely, you don’t want to miss this session to learn how SeUM can save you countless hours! And with v1.5, we make it quick and easy for you to deploy tests to the cloud and run synthetic transactions whenever you see fit! During this session we'll discuss: • SeUM architecture • Best practices for monitoring websites/web apps • Recording a transaction • Deploying transaction players And of course, what you get with SeUM!! • Stepwise transaction analysis • Distributed playbacks • Centralized management

1. Synthetic End User Monitor
Best Practices
March 15, 2012
Copyright © 2012, SolarWinds Worldwide, LLC. All rights reserved.

2. Introduction
 A big “Howdy” from SolarWinds in Austin, Texas ,and
Cork, Ireland!
» Andy McBride – Support Specialist
» Erica Gill –Technical Support Representative
 Todays Topic:
Synthetic End User Monitor 1.5
 Intended Audience
Existing users and organizations
looking to get even more from SolarWinds
Application Management

3. A Few Notes about Today’s Session
 Today‟s content will be fairly high-level
» We only have an hour
 Ask Questions!
» Don‟t be afraid to ask deeper questions
» Don‟t wait „til the end – ask away
 Today‟s session is being recorded
» Recorded session on SolarWinds.com
» Slides available on slideshare.com
» We‟ll email you links when each are posted

4. Agenda
 Introductions & Housekeeping
 SEUM Architecture
 What‟s New in 1.5
 IT Transactions and Business
 Best Practices
 Live Product!
 Summary and Q&A
© iStockphoto

5. SEUM 1.5 - SEUM Architecture
© SolarWinds Worldwide, LLC

6. SEUM 1.5 - What is New?
 Adobe® Flash® and Microsoft® Silverlight® Support
» XY Coordinate Recording – Captures non-HTML elements
» Use portions or all of a Flash or Silverlight element
 New Views and View Restrictions
 Manually Insert Steps
 Add Pauses
 HTML Screenshot Alerts
 Client Certificate Support

7. IT Transactions and Business
 Monitoring Transaction = Monitoring Business
 Server, Network and Application Monitoring Provide Top
–to-bottom Monitoring
 Transaction Monitoring Adds End-to-end Monitoring
Network Services
Client Business Services
Network

8. SEUM 1.5 - Best Practices
 Monitor Transactions That Support Business Goals
» Web Sales and other Customer Services
» Business Critical Internal Transactions
• Financial reporting, web enabled HR systems…
» SaaS Applications
• This is your only visibility into your actual SaaS performance
 Make Use of Hosted Distributed SaaS Servers
» Simplifies and Expedites Worldwide Monitoring
» Several Vendors Offer SaaS VMs
© iStockphoto

9. Live Product!

10. Additional Resources
Thwack Forums
http://thwack.solarwinds.com/forums/68/application--server-management/240/synthetic-end-user-monitor/
Support Site
http://www.solarwinds.com/documentation/seum/seumDoc.aspx
SolarWinds Knowledge Base
http://knowledgebase.solarwinds.com/kb/
Product Landing Page
http://www.solarwinds.com/products/seum/application-monitoring-software.aspx
www.solarwinds.com

11. Wrap-Up
Thank you for attending!
To learn more or to download free 30-day
trials of SolarWinds products visit:
www.solarwinds.com
Contact information
headgeek@solarwinds.com
twitter: sw_headgeek
Blog: http://solarwinds.com/geek
P.S. Remember to renew your maintenance!!!
Copyright © 2012, SolarWinds Worldwide, LLC. All rights reserved.