Software Advice is surveying EHR users to find out which systems they're using, their key benefits and top challenges. We report on the results so far.

1. Software Advice UserView:
EHR Survey Early Results
Lessons from real software users

2. Software Advice is currently surveying EHR users to find out which systems
they're using, as well as those systems’ key benefits and top challenges. The
survey is ongoing, but we report on the results so far, including:
• EHR users are investing more in patient portals in 2014.
• Many EHR users are accessing their systems on tablets and smartphones.
• Slowed user productivity and poor integration are key challenges.
Abstract

3. EHR Users’ 2014 Investment Plans
Patient portals are the application category where the most EHR users are investing
in 2014, with 35 percent saying their investments in patient portals are increasing.
Patient portal
Electronic health record
E-prescribing
Lab integration
Health information exchange
Medical billing
Patient scheduling
Business intelligence
Picture archiving system
Radiology information system
0% 25% 50% 75% 100%
Increase Stay the same Decrease Don't know

4. Devices Used to Access EHRs
Percent of sample
Over one-third of EHR users access their systems on tablets; 20 percent use
smartphones to access EHRs.
Desktop
Laptop
Tablet
Smartphone
0% 20% 40% 60% 80% 100%

5. How Well EHRs Deliver on Key Benefits
Over half of users surveyed say their EHR delivers every benefit on our list “well”
or “very well,” but easy access and more legible records rank highest.
Easy access to records
More robust/legible records
Drug interaction alerts
More accurate/profitable billing
Critical lab value alerts
Improved population tracking
Preventive care reminders
Coordination with other providers
Improved outcomes tracking
Improved patient engagement
0% 25% 50% 75% 100%
Very well Well Poorly Very poorly

6. Top Challenges Faced by EHR Users
Slowed user productivity and poor integration with other systems are the key
challenges cited by EHR users. Lack of customization is also a pain point for many.
Slowed productivity
Integration with other systems
Customization
Importing existing records
Learning to use
Instability/bugs/latency
Costs
Deficient functionality
End-user adoption
Achieving meaningful use
0% 25% 50% 75% 100%
Major challenge Moderate Minor Not a challenge

7. Top 10 Vendors by User Satisfaction
McKesson products, IOS Medios and Amazing Charts top the list of vendors with the
highest customer satisfaction ratings.
Medisoft (by McKesson)
Lytec (by McKesson)
IOS Medios
Amazing Charts EHR
AllMeds EHR
Practice Fusion
ChartLogic
eClinicalWorks
gMed
e-MDs
0% 25% 50% 75% 100%
Very satisfied Somewhat satisfied Somewhat unsatisfied
Very unsatisfied

8. Demographics: EHR Users by Practice Size
About half our sample comes from small practices (3 doctors or fewer). Medium
(4-10 doctors) and large (11+ doctors) practices make up about one-quarter each.
48%
26%
27%
Large
Medium
Small

9. Demographics: EHR Users by Practice Type
Primary care and internal medicine are the most commonly-reported medical
specialties, accounting for 10 percent of the sample each.
41%
3%
3%
4%4%
6%
6%
6%
6%
10%
10% Primary care
Internal medicine
Pediatrics
Mental health
Cardiology
Health center
Surgery
Multi-specialty
Physical therapy
Pain management
Other

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website, www.softwareadvice.com, provides detailed reviews, comparisons and
research to help organizations choose the right software. Meanwhile, the company’s
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