1. SODFA ALI AL SALEH
Email: sodfah1989@yahoo.com
JORDAN Mobile: +962 79 73 96 006
1
A professional with 3+ years of proven track record in customer service, and
sales, seeking a position with ample opportunities for performance based
growth.
As demonstrated in my CV, My extensive experience in the customer service
industry has taught me the value of providing positive, individualized service
to all customers. My positivity and clear communication skills helped
strengthen our team’s efficiency and sense of community. My experience in
checking passengers, answering enquiries, weighing baggage, issuing tickets,
providing boarding passes and luggage labels. Works well under pressure and stressful situations in a
fast-paced environment. Polite and respectful individual who has a track record of assisting
passengers of all ages and resolving complaints in a timely and amicable manner. Adept at calmly
handling cancelled, delayed flights and crisis situations resulting in constructive outcomes.
My key skills include customer services, passenger handling, Smooth Check-In, Teamwork etc. I have
utilized my strong negotiation skills, analytical thinking and creative problem solving capabilities in
my work.
My ability to perform well under pressure and commitment to quality are skills that I can
immediately apply to contribute to the success of your highly esteemed organization and make me a
valuable team member.
My attached CV details my experience. I look forward for the opportunity of meeting with you and
to exploring possible opportunities.
Regards,
Sodfa Al Saleh
Enclosure

2. SODFA ALI AL SALEH
Email: sodfah1989@yahoo.com
JORDAN Mobile: +962 79 73 96 006
2
OBJECTIVE
A professional with 3+ years of proven track record in customer service, and sales, seeking a position with ample
opportunities for performance based growth.
KEY SKILLS
 Customer Services, Passenger Handling, Helping Passengers
 Airport Servicing, Following Airline rules & regulations
 Baggage Handling, Smooth Check-In, Baggage Management.
 Target Achieving, Client Sourcing and Retention, Supervising and Leading Team, Networking
 Ability to Work under Pressure, Communication and Interpersonal Skills
 Computer Related Skills: MS Office Applications, Internet Usage, ICDL Certificate
 Analytical Thinking and Creative Problem Solving Skills, Motivational skills
PROFESSIONAL EXPERIENCE
Passenger Check-In Agent
Royal Jordanian Airline, Amman - Jordan June 2013 – Present
 Compare information on tickets with passenger data
 Provide passengers with instructions on how to use self-check systems
 Make sure that birder regulations on both visas and luggage are followed
 Issue boarding cards to patients after verifying their information completely
 Weigh passengers’ luggage to make sure it conforms to airline rules
 Look for seat availabilities on flights for passengers wanting to travel on immediate basis
 Make sure that any special instructions such as fragile luggage is handled with care and tagged appropriately
 Assist passengers with alternate flight inquiries and attempt to fit them in on subsequent flights
 Secure unsealed packages or unlocked bags in plastic wrap prior to sending them off to the aircraft
Language & Culture Facilitator (Internship) Oct. 2011 - April 2012
the Peace Corps Jordan (American Embassy), Amman, Jordan
Key Responsibilities:
 Actively participates in the Training of Trainers (TOT) workshop held prior to the Pre-Service Training. Prepares all
language sessions plans according to Peace Corps format, including necessary materials, visuals, activities and work
sheets under the supervision of the LCC.
 Evaluates the success of the lesson, documents comments, ideas and suggestions to assist with future implementation.
 Supports with reviewing and writing of new training/ learning materials for language.
 Plans and facilitates cross-cultural sessions/activities with Trainees.
 Awareness and understanding of Peace Corps Safety and Security policies.
EDUCATION
 Mutah University, Amman, Jordan
Bachelor's Public Administration (Jan 2011)
 Other Professional Courses:
 Safety & Security in RJ – 2013, 2014
 Dangerous Good in RJ ( category 9, 10 ) – 2013 & 2015
 Passenger Handling in RJ – 2015
PERSONAL DETAILS
 Date of Birth: 09 March 1989
 Visa Status: Citizen
 Languages Known: Arabic and English
REFERENCES
On request