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CXMSUMMIT - Mike Lewis - Social Media Leadership

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2012 Trends in CXM & Social Media

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CXM las SUMMIT D al PRESENTED BY
#cxmsummit13 Gift cards will go to:
Customer Experience Management
Trends in CXM & Social Media
Business Conferencing Solutions w w w. 8 0 0 r o l l c a l l . c o m
Organized by Sponsored by
Our Forecast for TRENDS in 2013
Customer Data & Loyalty
Social Media Lead Generation
Social Media Customer Service
Social Media is not BUZZ METRICS
DATA IS THE NEW OIL & OIL NEEDS A REFINERY
Customer Experience Management is REAL & critical to success
BRAND CHATTER
Data Mining & Analysis should guide
Market Opportunities
Sales & Lead Generation
Recruiting & Human Resources
Product Innovation
Compliance & Risk Management
Customer Service
Reputation Management
3 THEMES FOR TODAY
Customer Data & Loyalty
Social Media Lead Generation
Social Media Customer Service
CXMSUMMIT Take Away
Innovative Partners
Engage Customers as Individuals
Seek data that compliments your strategy
Provide Measurable Return
Cocktail Reception

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CXMSUMMIT - Mike Lewis - Social Media Leadership