What good is your new software rollout if no one uses it? End users will avoid new software for a bevy of reasons: they think it will affect their productivity, they’re intimidated by the new technology, no one else is using it, so why should they? The list goes on. Following is a quick tip from Handly Cameron, Brand Leader and Enterprise Architect at Prolifics, detailing advice for improving user adoption. He covers a 4-stage model of user adoption and concepts like branding your experience and rewarding your users. Handly is presenting best practices to gain trust and build users’ enthusiasm to embrace new technology November 5 at the free Collaboration and Social Business Summit in Boston (http://prolificsroadshow.com/Locations/boston). This seminar covers new features in WebSphere Portal 8.5 and Connections 5, key factors in building an effective digital experience, and lessons learned from over 300 portal and collaboration roll outs.

1. User Adoption
Helping people Get Work Done
Handly Cameron
Enterprise Architect, Software Group
Portal, Social, Mobile

2. Four Stages Model of User Adoption
1. Winning Attention
2. Cultivating Basic Concepts
3. Enlivening Activity
4. Making it Real
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Source: Michael Sampson, User Adoption Strategies

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Brand the experience

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Reward your users!
Kudos Badges

10. 10
Get people sharing the
secret

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12. Allow for proper resources
 Build for growth
 Authorized User licenses let you build as much
back end as needed
 Always implement in a cluster – easy to expand
and add nodes later
 Provide proper storage – nothing stops sharing
faster than being told you are not allow to share
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14. Thank You!