Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
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Vision to Reality: Scottish Water’s Innovation Challenge - George Ponton
- 1. Social Business Forum 2011 Milan Vision to Reality: Scottish Water’s Innovation Challenge George Ponton Head of Research and Innovation
- 2. Outline • Scottish Water Context • Scottish Water Vision • Innovation as a Social Process • Our Journey So Far
- 3. A Brief History Statutory Body Formed in 2002 Merger of 3 authorities £4bn of investment delivered Improved Water Quality Improved Wastewater compliance Reduced Operating Costs Reduced Customer Charges
- 4. Context • 4th largest water company in UK • £1bn annual turnover • 5 million customers • 2.1 billion litres of water per day supplied • 1 billion litres of wastewater collected and treated • 47,000 km of water pipes • 50,000 km of sewer • 1,837 wastewater treatment works • 270 water treatment works
- 6. Always serving Scotland providing high quality affordable water protecting and enhancing our environment supporting Scotland’s communities and economy
- 7. We will recognise and support innovation We will be innovative, seeking and developing new opportunities to drive value and improved service We will be innovative in delivering our vision
- 8. …How?
- 9. How can we mange the flow of innovation?
- 10. Out with the Old FreeFlow • Employee-orientated suggestion scheme • Across the entire business • Formal method for submitting Ideas • Evaluated by Senior Managers
- 11. COLLECTIVE ACTION THAT WILL RESULT IN ! THE IMPLEMENTATION OF GREAT IDEAS
- 19. Preparing to Launch • Get Resource in Place • Start Small • Organic Growth • Covert Communications • Enthusiasts
- 20. Odd Behaviours • Destructive Criticism • Defensive Positions • Entrenched Positions
- 21. Expanding the Network • Overt Communications • Internal Events – big & small • Branded Merchandise • Targeted Awareness Sessions • Supply Chain Members • Challenge Contests
- 24. Current Focus • Licence to Innovate • Deliver the Benefits • Drive the Engagement
- 26. The Future • Wider supply chain engagement • Wider business engagement • More Challenge Contests • Customer Engagement
- 27. Conclusion • It’s more work than you think • Celebrate the early successes • Keep it Fresh • It’s worth it to drive engagement • Make sure you are prepared to deliver
- 28. George Ponton Head of Research and Innovation george.ponton@scottishwater.co.uk