1. SNEHA GANDHI
P.O.Box 1250, Mashreq Bank
Email: gandhi.sneha@gmail.com
Phone: 050 8452298
OBJECTIVE
To work in an organization full of opportunities which allows me to exploit my knowledge and hone my skills.
WORK EXPERIENCE
Mashreq Bank – March 2016 – Present
Senior MIS Analyst
- Responsible for running sales MISs that covers KPIs, KPAs, customer segmentation and analytical support for
Direct Sales, RBG
- Design dashboards to reflect product and sales level productivity, cross sell penetration, paybacks, attrition
and performance management
- Specify, deploy, enhance and leverage CRM tools and software applications to help sales achieve targets on
leads and opportunities
- Recommend segment specific campaigns and drive them to closure
- Work on automation and digitization of existing processes and reports to be at par with international
competitors
- Innovate and suggest new avenues to tap new segments, drive new and incremental sales, enhance revenue
and reduce costs
- Propose, implement and execute various boosters and campaigns across sales to enhance productivity for
low performing segments
Mashreq Bank - May 2014 – March 2016
MIS Analyst
Working in Sales Governance & Planning department in retail banking where my primary job responsibilities include
- Responsible for running sales MISs that covers KPIs, KPAs, customer segmentation and analytical support for
Direct Sales, RBG
- Analyze data available from various resources to project and forecast for upcoming quarter/month/week.
- Prepare various analytics for the current incentive schemes to review the current parameters and improvise
these schemes based on detailed analysis of performance
- Work closely with the Finance team to reconcile sales data on a monthly basis to ensure accurate incentive
payouts
- Create dashboards for all teams within the sales unit to monitor their performance on a daily basis
- Generate periodic and ad hoc reports for the management to further understand the business across all
products and segments
- Prepare process notes and SLAs to ensure smooth flow of operations between all departments

2. - Assist the management in launching contests for sales on a monthly basis and circulate MIS to create a buzz
on the sales floor
- Prepare reports for staffing analysis to monitor the headcount, phasing and attrition.
Dubai Bank - June 2011 – December 2012
Supervisor - Central Prescreening Unit
Along with the responsibilities assigned as a sales co-ordinator, following tasks were also included in my job
profile
- Coordination of multiple finance products including Property & Auto Finance for all front end channels in
Retail Banking for Dubai Bank
- MIS generation for Head of Sales to monitor performance of relationship officers in terms of productivity
- Working closely with the Customer Experience and Quality team to ensure timely processing of finance
applications and maximizing customer satisfaction
- Temporary Backup for MIS analyst reporting directly to Head of Business Planning and Analysis to prepare
detailed MIS across the entire retail department for the business professionals to monitor daily sales
numbers, achievement vs. target analysis, charting and other similar reports to provide a dashboard report
- Exposure to corporate credit environment as an analyst where primary responsibilities include analyzing
balance sheet, P&L statements and cash flow statements for small and medium enterprises to assess lending
decisions
Dubai Bank - March 2008 – June 2011
Sales co-ordinator and MIS analyst - Cards and Personal Finance
- Prepare MIS on a daily basis for all retail products in the sales department and also to monitor individual
performance of relationship officers on a daily, monthly, quarterly & yearly basis
- Prepare detailed MIS on sales forecast, incentives, trend analysis, daily sales performance in both assets &
liabilities, productivity analysis, branch productivity analysis and any ad hoc requests from various departments
- Conduct DIP (Document in place) check for personal finance and covered card applications.
- Handle customer requests for additional services on behalf of teams located in other Emirates.
- Coordination with different departments of the bank such as operations, retail credit and policy for quicker
approvals for customer’s finances
- Conduct system testing for workflows designed to automate end to end finance processing
- Conduct DIP check training for all branches to ensure error free processing of customer applications and reduce
TAT
University of Southern Queensland, Australia – 2007
Surveyor

3. To assist the tutor of the course “Services Marketing” in conducting a survey in a mall. Primary aim of conducting this
survey was to understand the mindset of people while visiting a mall during peak and off peak times.
Travel and Tourism Newsletter - 2005 – 2006
Assistant to Editor
To assist the editor Mrs. Neerja Singh in collecting information and writing articles related to the latest news on
travel and tourism. Assistance was also provided in making the website for Mall of the Emirates, Dubai. Along with
this, I was also incharge of providing assistance in conducting a focus group and conducting mystery shopping on
behalf of Giordano.
ACCOMPLISHMENTS
Awarded for exceptional performance for the year 2015 by Head of Retail Banking
Member of CEO’s club for 2016 for performing significantly above target for all responsibilities assigned
TRAININGS ATTENDED
April 2015: Interactive Dashboards and Reports Using Excel
April 2009: Sharia Midad English organized by Dubai Bank
October 2009: Risk Management organized by Dubai Bank
October 2009: Completion of Level 2 course on “Microsoft Excel 2007” organized by New Horizons Computer
Learning Centre
EDUCATIONAL BACKGROUND
September 2009 - December 2011 – Graduated from University of Wollongong with Masters in Applied Finance
and Banking with “Distinction”
October 2004 – November 2007: Graduated from University of Southern Queensland, Australia with Bachelors in
Applied Finance. During the last semester of the course received the Dean’s Award for “Outstanding Academic
Achievement” for academic excellence in January 2008.
March 2004: Commerce with Mathematics from The Indian High School Dubai, with an aggregate of 83.8%.
PERSONAL DETAILS
Nationality: Indian
Date of Birth: 14th October 1986
License: Light Vehicle U.A.E license
Skills: Proficient in Ms Office (Word, Excel and Powerpoint), team building, quick thinking, analytical, coordination
Languages: Fluent in English, Hindi and Sindhi
Visa Status: Employer Visa