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1. Your Company Name
KT Value
Proposition

2. Kepner-Tregoe
Method
Situation
Appraisal
What is going on?
Clarity & Priority
2
Problem Analysis
Why did it Happen?
Find unknown Cause
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Decision Analysis
What should we do?
Make a choice
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capture your audience's attention.
Potential Problem Analysis
What lies ahead?
Protect action or plan
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capture your audience's attention.

3. Kepner-Tregoe Troubleshooting Methodology
Assess Risks
• Identify Adverse
Consequences
Evaluate
Alternatives
• Generate Alternatives
• Screen through
MUSTs
• Compare against
WANTs
Clarify
Purpose
• Develop Objectives
• Classify into MUSTs
& WANTs
• Weigh the WANTs
State
Decision
• What do we need
to decide?
• What are we trying
to do?
Decision
Analysis
• To balance
benefits & risks
Situation
Appraisal
• Identify Concerns
• Set Priority
• Plan Next Steps
• Plan Involvement
• Make the Best
• Balanced Choice
Make
Decision
Identify
Likely Causes
• Consider Causes
for the potential
problems Take
Preventive
Action
• Take Action to
Address likely
Causes
Plan
Contingent
Action
• Prepare Actions to
reduce likely effects
Potential
Problems
Analysis
• To avoid
reactive action
Identify
Potential
Problems
• State the Action
• List potential
problems
Set Triggers
• Set Triggers for
contingent actions
Problem Analysis
• To avoid
jumping to cause
Identify
Possible Causes
• Use Knowledge &
experience, or…..
Distinctions &
changes
Evaluate
Possible Causes
• Test Possible Causes
• Determine Most
Probable Cause
Confirm
True Cause
• Verify Assumptions,
Observe or Try a fix
& monitor
Describe
Problem
• State the problem
• Specify the problem
Think
Beyond the Fix
• Extend the Causes
• Extend the Fix
4. Potential Problem Analysis
To avoid future problems
Risk Analysis
3. Decision Analysis
To select best fix
Effective Decision Making
2. Problem Analysis
To find root cause
Problem Management
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1. Situational Appraisal
To clarify & prioritize Situation
Plan Issue Resolution
3

4. Problem Analysis
• Define Problem
• Specific Problem
• Identity differences & Changes
• Formulate Causes
• Test causes against the Facts
• Prove True Cause
Decision Analysis
• State Decision
• Define & Classify Objectives
• Weight Objectives
• Generate Alternatives
• Evaluate Alternatives
• Assess Risks
• Make Decision
Potential Problem Analysis
• Identify Potential Problems
• Identify Causes
• Take Preventive Action
• Plan Contingent Action
• Set Triggers
Kepner-Tregoe Key Trouble Shooting Process
4

5. What is the fault?
Problem Analysis (Past)
How to correct the fault?
Decision Analysis (Present)
How to prevent future fault?
Potential Problem
Analysis (Future)
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Kepner-Tregoe Approach to Problem Solving
Situational Analysis
(Where are we?)
5

6. Kepner-Tregoe Value Proposition
6
• Increase Customer
Satisfaction
• Reduce Issue-
Resolution Cycle
Time
• Reduce Service Cost
Process
Integration
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Troubleshooting
Training
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audience's attention.
Performance
System Integration
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audience's attention.
Coaching
on-the-Job
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audience's attention.

7. KT Value Proposition Icons Slide
7

8. Additional Slides
8

9. Our Mission
Mission
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Vision
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Goal
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9

10. Meet Our Team
Name Here
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Designation
Name Here
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Designation
Name Here
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Designation
10

11. About Us
Target Audience
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your audience's attention.
Premium Services
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your audience's attention.
Value Clients
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your audience's attention.
11

12. Comparison
30% 50% 80%
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12

13. Quotes
It’s not just about being
better. It’s about being
different. You need to give
people a reason to
choose your business.
- Tom Abbott
13

14. Financial
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Maximum
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Minimum
14

15. Importance Notes
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01 02 03 04
15

16. Mind Map
16
Text Here
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01
02
0304
05
Mind
Map

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Product 01
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Stacked Column
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18. Clustered Column Chart
Product 01
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changes automatically based on data.
Just left click on it and select “Edit Data”.
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Product 02
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changes automatically based on data.
Just left click on it and select “Edit Data”.
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This graph/chart is linked to excel, and
changes automatically based on data.
Just left click on it and select “Edit Data”.
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19. Thanks for
Watching!
Contact Numbers
0123456789
Address
# Street Number, City, State
Email Address
emailaddress123@gmail.com
19