The document describes the Kepner-Tregoe (KT) problem analysis process, which includes four steps: situational appraisal to clarify the problem; problem analysis to determine the root cause; potential problem analysis to avoid future issues; and decision analysis to select the best solution. The KT approach uses structured methodologies to systematically analyze problems, make decisions, and plan preventative actions.

1. KT Problem
Analysis Process
Your Company Name

2. Problem Analysis
Why did it Happen?
Find unknown Cause
Potential Problem Analysis
What lies ahead?
Protect action or plan
Decision Analysis
What should we do?
Make a choice
2
Situation
Appraisal
What is going on?
Clarity & Priority
Kepner-Tregoe Method
Situation
Appraisal
What is going on?
Clarity & Priority

3. Kepner-Tregoe Troubleshooting Methodology 3
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02
Problem Analysis
To find root cause
Problem Management
Decision Analysis
To select best fix
Effective Decision Making
03
Situational Appraisal
To clarify & prioritize Situation
Plan Issue Resolution
01
Potential Problem Analysis
To avoid future problems
Risk Analysis
04
Situation
Appraisal
• Identify Concerns
• Set Priority
• Plan Next Steps
• Plan Involvement
Assess Risks
• Identify Adverse
Consequences
Evaluate
Alternatives
• Generate Alternatives
• Screen through MUSTs
• Compare against WANTs
Clarify Purpose
• Develop Objectives
• Classify into MUSTs
& WANTs
• Weigh the WANTs State
Decision
• What do we need
to decide?
• What are we trying
to do?
• Make the Best
• Balanced
Choice
Make
Decision
Decision Analysis
• To balance
benefits & risks
Problem Analysis
• To avoid
jumping to cause
Identify
Possible Causes
• Use Knowledge &
experience, or…..
Distinctions &
changesEvaluate
Possible Causes
• Test Possible Causes
• Determine Most
Probable Cause
Confirm
True Cause
• Verify Assumptions,
Observe or Try a fix
& monitor
Describe
Problem
• State the problem
• Specify the problem
Think
Beyond the Fix
• Extend the Causes
• Extend the Fix
Identify
Likely Causes
• Consider Causes
for the potential
problems Take
Preventive
Action
• Take Action to
Address likely
Causes
Plan
Contingent Action
• Prepare Actions to
reduce likely effects
Potential
Problems Analysis
• To avoid
reactive action
Identify
Potential
Problems
• State the Action
• List potential
problems
Set Triggers
• Set Triggers for
contingent actions

4. Problem Analysis
• Define Problem
• Specific Problem
• Identity differences & Changes
• Formulate Causes
• Test causes against the Facts
• Prove True Cause
Decision Analysis
• State Decision
• Define & Classify Objectives
• Weight Objectives
• Generate Alternatives
• Evaluate Alternatives
• Assess Risks
• Make Decision
Potential Problem Analysis
• Identify Potential Problems
• Identify Causes
• Take Preventive Action
• Plan Contingent Action
• Set Triggers
4
Kepner-Tregoe Key
Trouble Shooting
Process
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5. 5
Situational Analysis
(Where are we?)
How to prevent future fault?
Potential Problem Analysis(Future)
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Kepner-Tregoe
approach to
problem solving
How to correct the fault?
Decision Analysis(Present)
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What is the fault?
Problem Analysis(Past)
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6. Kepner-Tregoe Value Proposition 6
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Process
Integration
Troubleshooting
Training
Performance
System IntegrationCoaching on-the-
Job
• Increase Customer
Satisfaction
• Reduce Issue-
Resolution Cycle Time
• Reduce Service Cost

7. KT Problem Analysis Process Icons Slide 7

8. 8
Additional
Slides

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Target Audiences
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Preferred by Many
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Value Clients
9
About Us

10. Name Here
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Designation
10
Our
Team

11. 11
Our
Mission
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Goal
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Mission
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Vision

12. 2019
2018
2017
12
Timeline
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13. 13
Financial
$550
$400
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14. 14
It’s not just about being better.
It’s about being different. You
need to give people a reason to
choose your business.
-Tom Abbott
Quotes
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15. Post It Notes 15
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16. Contact Numbers
0123456789
Email Address
emailaddress123@gmail.com
Address
# street number, city, state
16
Thank You