To better understand the evolution of the changing workplace and how different forms of communication are being used in business, Skype commissioned a survey through Incites Research, which surveyed 1,000 technology-enabled professionals in the US, including 500 business end users and 500 technology decision makers across small, medium and large size businesses.
2. Based on a Skype commissioned survey
about âThe Future of Workâ
â˘âŻ Online study of 1,000 technology-empowered workers in the US
â˘âŻ 500 end users
â˘âŻ 500 decision-makers
â˘âŻ Businesses ranging in size from SOHO to large enterprise,
across all industry sectors
â˘âŻ Survey took place from 24 November - 1 December 2010
â˘âŻ Research was conducted by Incites, based on a sample
provided by Research Now, one of the leading global online
business and consumer panels
3. The workplace has radically shifted
â˘âŻ 62% of firms have remote workers
â˘âŻ Of the firms that do, one third (34%) of employees work away
from the office; at client, customer or partner premises; at home
or in public spaces
â˘âŻ And these remote workers spend 40% of their time on average
away from the office
4. Not just remote, work is becoming more flexible
as people work anytime and anywhere
â˘âŻ 57% of firms allow flexible working hours, that fit with employees
lives, rather than âstandard office hoursâ
â˘âŻ Only 1 in 5 managers surveyed worried about the productivity of
flexible workers
2010 Š Skype. Commercially confidential Slide 4
5. Flexible working benefits both businesses
and workers
Benefits to the business
â˘âŻ 57% easier to collaborate
â˘âŻ 71% more productive
â˘âŻ 67% help to recruit and retain effective workers
Benefits to workers
â˘âŻ 80% employees appreciate flexible working for life balance
â˘âŻ 65% feel a flexible working policy would be important to a future
change of job
2010 Š Skype. Commercially confidential Slide
6. New tools are being added to the workplace
What people use in the workplace now? (Frequency, at least once a week)
100%
Â
90%
 We are seeing the more collaborative,
80%
Â
less formal tools start to reach a
critical mass in the workplace
70%
Â
60%
Â
50%
Â
40%
Â
30%
Â
20%
Â
10%
Â
0%
Â
Email
 OďŹce
 phone
 Mobile
 Tex>ng
 (SMS)
 Instant
 Social
 Conference
 VoIP
 calling
 Desktop
 Room-Ââbased
Â
messaging
 networks
 calls
 video
 video
Â
7. Increasingly workers are bringing
new tools into the workplace
â˘âŻ In two thirds of organizations, workers can bring their
own personal technology into the workplace
â˘âŻ 41% can bring and use their own tools independently
â˘âŻ 26% can bring their tools if cleared by a manager or IT
â˘âŻ One third of organizations require communications tools to be
determined centrally â where everyone uses the same technology
8. Increasing adoption of new tools
What people have used more this year and expect to use more in the future
45%
Â
MORE
 THIS
 YEAR
 MORE
 IN
 THE
 FUTURE
Â
40%
Â
â˘âŻ E-mail and office phone usage is
35%
Â
expected to decline in the future
30%
Â
â˘âŻ Desktop video calling is expected to have
the biggest gain in usage in the future
25%
Â
20%
Â
15%
Â
10%
Â
5%
Â
0%
Â
Mobile
 Email
 Tex>ng
 (SMS)
 Social
 Desktop
 video
 Instant
 VoIP
 calling
 Conference
 OďŹce
 phone
 Room-Ââbased
Â
networks
 messaging
 calls
 video
Â
9. What the data is showing us
Big movers this year Biggest jumps in future use
â˘âŻEmail â˘âŻDesktop video
â˘âŻMobile â˘âŻVoIP
â˘âŻTexting (SMS) â˘âŻRoom-based video
â˘âŻSocial networks â˘âŻConference calls
10. Video is making communication more
productive, collaborative and cost-effective
Of workers who use video
â˘âŻ68% experience richer and more productive communication with
colleagues, clients and suppliers
â˘âŻ65% collaborate better
â˘âŻ62% save time
â˘âŻ56% save money
â˘âŻ69% want video to be available on a range of devices and locations
not just fixed systems
11. Video can also make work more human and
help us balance our personal lives
Of workers who use video
â˘âŻ 41% experience richer relationships with colleagues, clients and
suppliers
â˘âŻ 60% agree video calling needs to be available for business and
personal calls
â˘âŻ 70% would like to do video calls with family members when travelling
12. There s a vast opportunity to
improve technology
â˘âŻ 42% agree the workplace is suffering from information overload
â˘âŻ 35% blame email for this overload
â˘âŻ And 48% would like a simpler, unified approach to managing
information
â˘âŻ Interestingly, this figure is higher if we look at just managers
where 57% would like a simpler, unified approach
2010 Š Skype. Commercially confidential Slide
13. What we know so far
â˘âŻ The workplace has radically shifted
â˘âŻ Work is becoming more flexible as people work
anytime and anywhere
â˘âŻ New tools are democratizing workplaces
â˘âŻ People are bringing in their own technology to workplaces
â˘âŻ Video is richer and more productive means of communication
â˘âŻ People are using many tools to collaborate
â˘âŻ Thereâs a vast opportunity to improve technology
2010 Š Skype. Commercially confidential Slide
Hinweis der Redaktion
Question: How do you see your usage of these methods changing in the future