Simon Rodaway

Croydon, United Kingdom, Surrey United Kingdom

CX Leader: Getting the customer into your DNA, business operations & culture

Technology / Software / Internet

Getting 'the customer into your DNA, your business operations & your culture' is what I do. I am a goal-directed Customer Experience leader, a passionate Customer Champion, and a vocal advocate for customer-centricity. I possess broad & deep Customer Experience/Customer Service expertise (B2B & B2C) gained from leading CX/CS 'improvement & change' within a wide range of industries, sectors & across multiple geographies. With a proven track record of successfully architecting & implementing strategic & operational CX change which delivers positive improvements to NPS and other key CX/CS metrics. I do this by designing & leading CX/CS change programs which create the desire, motivation & c...