1. Simon Quigley
3 Bramble Croft, Lostock, Bolton, Lancashire BL6 4GW
E-mail: simonquigley150@gmail.com
LinkedIn :uk.linkedin.com/pub/simon-quigley/5/b36/b8a/
Mobile: 07721 555963
Phone: 01942 840234
PROFILE
A highly motivational leader with a unique range of skills across a number of Operational departments and
change programme initiatives. Strategically focussed and results driven with the flair and expertise to deliver
first class results which challenge and exceed expectation. Combines personal experience as a senior line
manager together with expertise gained from a range of challenging business objectives.
KEY SKILLS & GENERAL INFORMATION
• Supplier and customer relationship
management specialist
• Supply Chain management expert
• Logistics and distribution expert
• Business process improvement
• Production Management
• QC Management
• Track record of increased profitability through
Lean Processes
• Stakeholder management
• Change Control management
• Experienced people manager
• Expertise of warehouse management systems
• Experience of Unionised environments
• Manufacturing expertise
• Commercial awareness
• Strong Operational background
• Track record of successful project deliveries-
IT, CAPEX & Process change
• SLA monitoring, reporting and development
• Strong communicator
• Experienced motivational leader
• Good time management
• Effective KPI setting and monitoring
• Effective team player
• Adaptable and flexible
• Self-motivated
• Willing to travel
• Financial and budgetary management
• Exceptional Influencing ability
• Microsoft office products – PowerPoint, Excel,
Word, Outlook, Project and Access
• Prince 2 Foundation qualified, studying
towards Prince 2 practitioner
• Part qualified six sigma Lean Management
qualified
CAREER AND ACHIEVMENTS
August 2013 – Present UK Project Manager – eBay Enterprise
• Peak Readiness Project
- Programme Management of a number of expansion projects including a Mezzanine Installation, Call
Centre location expansion, New Site integration, a number of New Client Integrations and Lean way of
working within Operations implementation. Programme budget - £2m
- Coordination of the Fulfillment, Customer Service and IT Peak Plans to ensure successful delivery of
peak operation for all existing and new clients.
- Implementation of new Warehouse Management System enhancements to support functional
performance improvements and productivity benefits. Budget - £75k
- Team management of technical support teams, SME’s and other business areas to deliver work stream objectives.
- Programme / Project reporting, resource requirement identification, recruitment and risk management.
- Third party supplier management of services supporting technical work stream delivery, BAU service
delivery and contract negotiation.
October 2009 – December 2012 Operations Support Manager / Project Mgr – YODEL (formerly
HDNL)
• Operational Delivery

2. - Managed a 7 employee support function providing direct support to depots that were compromised on
service, cost and/or process. Direct depot intervention to deliver recovery activity.
- Managed regional continual improvement programme through a series of bespoke depot assessments
and audits to measure performance against SOP’s and targets. Coached and managed depot action &
recovery plans to embed best practice.
- Managed regional peak preparation & successful peak delivery. Through depot specific peak plans,
readiness assessments, depot layout amendments, resource recruitment and provision of additional
operating kit to meet the 100% increase in parcel traffic across 8 locations.
- Managed fleet selection process controlling requirements specification, tender analysis and fleet
selection. Contractual spend of circa £5million over 2 year period.
- Managed key 3rd
party contracts for IT equipment service and maintenance providers in line with
agreed SLA's. Managed relationship between field operations and service providers including service
recovery and in house user processes.
• Programme management
- Successfully delivered 'Peak' volume IT readiness, to meet increased volume transaction forecasts
across the National Service Centre estate. This included parcel tracking & payroll systems and all
Operational service centre hardware.
- Implemented a new IT route scheduling application into the region wide Service Centre estate.
Adapted existing operating procedures to fit new processes and worked with depot management to
maintain operational service and cost throughout the period of change. Project cost £12million,
annual benefit £17million.
- Delivered a programme of Service Centre closures from initial closure briefings through to exit and site
mothball. Coordinated representatives from HR, Facilities, Unions, Fleet, Route Scheduling, Security
and local Service Centre management departments to ensure identified benefits were delivered with
the least impact.
• Project Management
- Successfully managed and delivered as part of a programme of business change migrating 2 existing
networks into 1 streamlined operation. Performed planning, development and implementation
activities required to meet a January 2012 go-live date. The scope included new business software
applications along with migration of core kit from the declining estate over to the future estate.
- Implemented the introduction of a new timed delivery slot service to a major client as part of a trial
leading to a national roll out. Changes included IT application, operational procedures, performance
management and client facing reporting.
- Delivered temporary regional satellite Service Centres to mitigate capacity issues during Peak periods
in order to maintain service levels whilst ensuring a safe environment. Co-ordinated location
selection, IT infrastructure requirements, recruitment, facility amendments, service equipment and
Go-live. De-commissioned satellite Service Centres post Peak.
- Successfully project managed the implementation of an enhanced payroll IT system to extract
information from a number of existing operational systems, automating the calculation of driver pay in
order to improve its accuracy and efficiency. Annual benefit of £500K.
March 2008 to October 2009 Public Health Supply Chain Consultant – NHS Salford PCT
• Provided an end-to end supply chain review for the North West Ambulance Service and presented
efficiency proposals covering purchasing cycles, centralised re-order processing, local stock management
procedures, stock level profiles and logistic efficiencies.
• Conducted successful contractual negotiation with 3rd
party service providers.
• Generated achievable service level agreements, service specifications and performance monitoring
frameworks to be rolled out across the supplier base of the PCT.
• Delivered programme management over a number of Public Health initiatives, to provide better access to
NHS health services for Salford residents.
• Effectively line managed project teams ranging in size from 3 to 20 team members.
• Managed project budgets ranging in value from £150k - £750k.
• Increased awareness of NHS services through the delivery of a social marketing campaign.
June 2005 to September 2007 Head of Operations – Hollywood Express Ltd (Odeon Cinemas)
• Responsible for strategic & functional management of Warehousing, Manufacturing, QC, Purchasing,
Customer Services, 3rd
Party Logistics and Engineering departments.
• Structured and managed an operating budget of £1.2m delivering continuous improvement through
performance and process management of reporting functions.

3. • Successfully managed full life cycle projects using structured project methods to deliver business process
changes including IT WMS systems, CAPEX investments & Process re-engineering. Direct management of
up to 12 team members, with an extended matrix team of 60 operators.
• Site responsibility for security and health & safety of employees, visitors and assets using structured
audits, formalized meeting schedules and external advisors
• Introduced the legally required HACCP principles to the manufacturing arm of the business and revised
the recorded processes and control points in order to meet all requirements under audit conditions
provided by the EHO.
• Regularly completed supplier selection & contract negotiation of plant/raw materials, wholesale product
lines and utilities to ensure the most competitive prices.
• Introduced KPI tracking and statistical reporting for the measurement and development of departmental
improvement. Successfully grew the business through strategic identification of new customers, new
product categories and existing customer initiatives. Increased turnover from £8m to £15m in a 2-year
period whilst reducing operational costs through a ‘LEAN’ approach whilst maintaining high service
standards.
• Won new contract for manufactured products through strong negotiation and team management. This
delivered a £1.2m increase in turnover and a 12% net profit.
• Implemented re-structure due to significant business growth, recruited and trained new and existing
employees on process changes and working practice adjustments. Delivered changes on time and
maintained 98% service standard through the change process and beyond.
• Effectively influenced Group Board to approve identified CAPEX requirements to meet business demands.
Tendered the required £500k spend and effectively demonstrated a 2-year spend verses recovery,
delivering a projected 5-year profit and efficiency benefit of c. £250k.
February 2004 to June 2005 Supply Chain Manager – Hollywood Express Ltd (Odeon Cinemas)
• Implemented new IT infrastructure and inventory system.
• Successfully tendered the supply of national distribution valued at £1.5m to the market place and
integrated this supplier change with no adverse effect to service.
• Designed and introduced an industry forecasting module to improve stock availability, reduce occupied
capital and reduce waste and write off levels. This was a key element used to manage supplier service
levels and allowed me to introduce a ‘supplier partnership pack’ that gave suppliers more detailed
industry information and planning tools. As a direct result of this change, stock value reduced from
£1.4m to £800k whilst increasing stock availability at supplier level.
• Responsible for the maintenance of the warehouse management inventory system ensuring integrity
through regular audit and user training.
• Performance managed Sub-Contracted service providers through regular review meetings and reporting.
January 1998 to February 2004 Operations Manager – Hollywood Express Ltd (Odeon Cinemas)
• Successfully managed a business change transformation project to introduce a new ‘Frozen Food’ product
category, representing an annual group saving of £275k.
• Implemented a complete revision of operating procedures to realign working practices, legislative
changes and process efficiencies. Trained all employees in these procedures and introduced refresher
courses, combined with smarter induction programmes.
• Site responsibility for building and facility maintenance, including Health & Safety and security of
employees and visitors.
• Direct responsibility for department heads of Warehousing, Customer Services, Sales and Purchasing.
• Effectively managed expectations and relationships of key customers to ensure the continued growth of
the company.
• Researched, measured and introduced a customer reporting tool to improve communication by
introducing targeted KPI measurements.
• Implemented an improved forecasting process to ensure better product availability from suppliers.
1996 to 1998 Accounts Service Manager – Courtaulds Textiles Auto’ Prod’
1990 to 1996 Production Planner – Courtaulds Textiles Auto’ Prod’

4. QUALIFICATIONS
• CITI Project management certificate
• Prince 2 Practitioner (Studying towards)
• Dale Carnegie, Delivering Legendary Leadership
• Finance for Non-Financial Managers
• HACCP Health & Safety advanced certificate
• Disciplinary procedures internal training
• Performance Appraisals internal training
• Intermediate & Advanced Microsoft software
• Food Hygiene certificate
• Graduate Management training programme