This document provides an overview of Cox Communications, including its business operations, statistics, challenges, and strategy. It then discusses Cox's service activation evolution and requirements for migrating to next generation networks. Finally, it describes how Sigma Systems provides solutions to help Cox deliver new services, drive innovation, enhance the customer experience, and reduce costs through service-oriented architecture and automation.

1. Migrating to Next Generation Networks I Delivering the Rich Consumer Experience: A Case Study of One Operator’s Service Transformation May 8, 2009 11-12:30

6. Service Activation Evolution

8. SOA-Enabled Service Activation 4 1 3 3 3 Enterprise Service Bus 2 FF CS2K BTS DMS DAC DNCS ICOMS ICOMS HLR WF BR PC Broadband Service Telephony Service Video Service O/E Service Billing Service Wireless Service Provisioning Service ITV OPW OPW

11. Sigma eTOM functionality at Cox Operations Fulfillment Assurance Billing Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Service Configuration & Activation Service Problem Management Service Quality Analysis, Action & Reporting Service & Specific Instance Rating SM&O Support & Process Management Service Management & Operations Readiness Supplier/ Partner Interface Management S/P Buying S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Operations Support & Process Management S/P Relationship Management Operations Readiness Resource Provisioning & Allocation to Service Instance Resource Problem Management Resource Restoration Resource Data Collection, Analysis & Control RM&O Support & Process Management Resource Management & Operations Readiness Retention & Loyalty Customer Interface Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Operations Support & Process Management CRM Operations Readiness Sales & Channel Management

12. Sigma Functionality at Cox 4 1 3 3 3 Enterprise Service Bus 2 FF CS2K BTS DMS DAC DNCS ICOMS ICOMS HLR WF BR PC Broadband Service Telephony Service Video Service O/E Service Billing Service Wireless Service Provisioning Service ITV OPW OPW

15. Chris Girard Senior Director of Systems Integration and Architecture Cox Communications [email_address] Brian Cappellani CTO Sigma Systems [email_address] Thank You