1. SHYMILA A/P SEGARA
NO.1, JALAN TEMENGGUNG 39F, TAMAN SEJAHTERA, 41200 KLANG, SELANGOR
MOBILE NO: 010-2010677
EMAIL ADD: shymilahasen@yahoo.com
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Personal Particulars
Age : 31
Date of Birth : 16th
March 1985
Gender : Female
Religion : Hindu
Nationality : Malaysian
Marital Status : Married
Educational Background
Year 1992 – 1997
Sek.Ren.Keb.Methodist (P) Klang
1998 – 2002
Sek.Men.Keb.Methodist (P) Klang
2010-2011
Asia e University
Qualification
SPM
Certificate in Windows XP, Microsoft Word & Microsoft Excel
Executive Diploma in Business Management

2. Languages
Written : English & Bahasa Malaysia
Spoken : English, Bahasa Malaysia & Tamil
Latest Employment
Company Name : Tiong Wang Sdn Bhd
Position Title : Admin Executive
Department : After Sales & Service Department
Date Joined : 7th
June 2011 – Current
Job Scope
 In charge of After Sales & Service Department daily operations
 To monitor admin assistant and parts assistant daily task
 Handling warranty claims
 Prepare monthly reports
 Issuing Quotations, Workshop Invoices including monthly R&M Contract
Invoices, Job Sheets for truck repair & service
 To process suppliers and dealers invoices and pass for payment
 To get approval from Manager for After Sales & Service Department staffs leave
 Process parts order from Customer
 To take part in stock check (twice a year)
 Answering phone calls from Customers & Dealers
 Issue payment vouchers, cheques, receipt vouchers and accounts statements
 Issue Credit Note & Debit Note
 To check customer’s statement of account monthly and follow up with customer
for payment.
 Prepare payments for creditors

3. Employment History
1)
Company Name : Volvo Malaysia Sdn Bhd
Position Title : Customer Support Officer
Department : Volvo Construction Equipment
Date Joined : 5th
December 2006
Date Left : 6th
June 2011
Job Scope
 Issuing Quotations, Purchase Order, Workshop Invoices including Monthly R&M
Contract Invoices, Delivery Note
 Check customer’s machine monthly due for servicing & issue parts for service
 To keep record of machine’s mileage and next due date of service
 Hotel reservation
 Flight ticket reservation
 To take part in stock check (twice a year)
 Handling parts warranty claim
 To check customer statement of account monthly and follow up with customer for
payment.
 Process parts order from Customer
 To make arrangements for the trainings conducted by Construction Equipment
Department
 To check and approve mechanic’s claim
 Answering phone calls from Customers & Dealers
 In charge of filing all the workshop related documents

4. 2)
Company Name : Brightway Holdings Sdn Bhd
Position Title : Marketing Clerk
Department : Sales & Marketing
Date Joined : June 2005
Date Left : July 2006
Job Scope
 Preparing proforma Invoices
 Issuing Quotations
 Filing
 Sending out samples of gloves to customers
 Handling customer’s orders
 Sending emails to customers as per manager’s instructions
 Answering phone calls
 Preparing contract review