Passionate business professional with over 19 years of experience in performing relevant business tasks including experience in performance management, project management, remediation, staff training/development and pipeline management.

1. Shelly Tavitian Porter Ranch, CA
818.355.3247 ▪ Stavitian81@yahoo.com
Profile Summary Passionate business professional with over 19 years of experience in performing relevant business tasks
including experience in performance management, project management, remediation, staff
training/development and pipeline management.
Education
Cal Lutheran University
Masters of Business Administration
Cal Lutheran University
Bachelor Organizational Leadership
Key Skills
 Performance Management
 SQL
 HR Polices & Procedures
 Bilingual - Armenian
 Employee Counseling
 Employee Relations
 Mortgage Bankers Association–Underwriting
Certificate
 Proficient in Power Point/Access
 Project Management
 Pipeline Management
 Team Building
Work experience
Bank of America Home Loans
Senior Project Manager Sept 2011-present
 Worked on high level projects by formulating actionable items in helping resolve loan
modification issues
 Analyzed new exclusions that came into inventory to determine best remediation efforts to
eliminate processing issues and approve requests for the borrower
 Performed action on assigned exclusions by working with legal, compliance and governance
teams using our modification application in order to ensure the timely and accurate processing of
loans
 Researched loans that were aging in inventory and resolved through system fix policy update
and process change.
 Developed decline codes for loan modification process by working with legal and governance
personnel
 Developed procedures for loan modification exclusion process for all of Mortgage Fulfillment
Group
 Managed training efforts for staff on all policy and procedural updates
Vice President-Fulfillment Unit Leader June 2010-Sept2011
 Managed a team of 70 associates who conducted the end-to-end review and purchase of closed
mortgages for correspondent lending’s national accounts.
 Worked as an Assignment Manager for the ADP program as a representative for Operations.
 Worked on high level projects with management to help forecast and analyze production
 Worked diligently with disparate business units, project management and quality control teams.
 Reviewed and approved policies and procedures before implementation
 Reviewed and approved all monthly system release requests and updates
 Reviewed and implemented training to staff members on all system and process updates.
 Assisted with business continuity plans for 1000+ associates in California, Florida, and India
 Developed and coached managers to help them improve their skills to manage effectively.
 Participated in company led initiatives and assessed effects on internal and external clients

2. Shelly Tavitian Porter Ranch, CA
818.355.3247 ▪ Stavitian81@yahoo.com
 Conducted employee counseling, interview/hiring, and recommendations for termination
Operations Manager October 2004-June 2010
 Managed a group of 15-250 associates
 Recruited 250+ contractors into appropriate positions within the department.
 Mentored and developed top talent into successful roles
 Aggressively managed and enhanced file flow process by creating a file support team and
database to monitor all assigning for teams across the department
 Monitored and tracked the performance of each team member and developed, mentored and
trained Seniors, Loan Purchasers, Condition Specialists and Suspense Coordinators
 Managed Bond compliance review process and ensured all loans reviewed and approved
adhered to CLD guidelines.
 Recommended and implemented system and procedure enhancements to improve efficiencies
and overall reduction of errors in the audit process
 Monitored the correction of deficiencies and trends.
 Disseminated policy/procedural changes as they occur and performed on-the-spot training
 Conducted employee counseling, interview/hiring, and recommendations for termination
Loan Acquisitions-Suspense Team Leader October 1999- October 2004
 Supervised between 50-250 employees to maintain high standards of productivity and prepare
them to become effective members of the funding team.
 Developed training methods to help employees have a better understanding of the Mortgage
Industry
 Monitored pipelines for all assigned clients and resolved client issues
Accounting Specialist II July 1996 – October 1999
 Assisted correspondent clients in the research and correction of funding adjustments, and the
processing of accounts receivable/accounts payable requests
 Assisted clients in the elimination of funding adjustments by assessing their policies and
procedures as they relate to CLD’s
 Researched, documented and processed all requests for correspondent clients.