1. S H E L L E Y D . M A S S E Y
6016 Westchester Park Drive # 101 • College Park Maryland • 301 622-2283 •
sdmass1@gmail.com
NETWORK ENGINEER
SECURITY CLEARANCE: CLEARABLE
PROFESSIONAL SUMMARY:
Network operations support for the U.S. Department of State’s Global Telecommunications
Service Program Beltsville Information Messaging Center in Beltsville Maryland. Team
oriented network responsible for (24x7) customer support, providing network management,
rapid incident resolution through troubleshooting, testing, installing, configuration of routers,
switches, and Inline network encryptors with global networks in a large telecommunications
network environment restoring services maintaining, and monitoring leased terrestrial and
satellite aggregate circuits’, or escalating to the next technical level for problem resolution.
Knowledgeable skills and abilities in implementing improved procedural techniques in
resolving technical issues and meeting established Service Level Agreements.
PROFESSIONAL EXPERIENCE:
Berico Technologies, Arlington, VA.
Network Engineer April 2011 to
September 2016
• Network Operations Engineer for the Department of State Diplomacy Telecommunications
under general supervision providing Wide Area Core communications facility with pro-
active technical communication problem resolution to network failure or degradation
through isolating troubleshooting, testing, and monitoring with local and international
commercial telecommunication carrier and Diplomat Telecommunication Services from
transmitting TCP/IP data traffic between post and core RRF facilities.
• Maintaining, operating, installing, configuring, troubleshooting, managing, monitoring and
supporting General Dynamics C4 Systems TACLANE-Micro (KG175D) Inline Network
High Assurance Internet Protocol Encryptor( HAIPE) R3.5v5 TCP/IPv4 and Ethernet 10
Base-T/100Base-TX, IP Traffic flow and Security Parameters, Security Associations, and
Access Control via GEMX Network Manager. Port security disables removal, add and
enable MAC address on refreshed workstations. Monitoring Cisco and Juniper routers and
switch devices, PanaVue, Net Cool Omnibus, OPost, Crystal Ball Reports Proviso,
Monitoring daily Generic Routing Encapsulation (GRE)Tunnels status of associated
routers and switches , monitoring Neural Star Alarms and reports, BMC Remedy IT

2. Service Management Suite v7.5 or 7.6 ticketing system. Troubleshooting and testing Fiber
optics cabling, Ethernet cabling T-1 and E-1 line connections and IVG Promina lines and
ports.
Internetworking Consulting Services, LLC, McLean, VA.
Network Engineer May 2009 to
April 2011
• Network Operations Engineer for the Department of State Diplomacy Telecommunications
under general supervision providing Wide Area Core communications facility with pro-
active technical communication problem resolution to network failure or degradation
through isolating troubleshooting, testing, and monitoring with local and international
commercial telecommunication carrier and Diplomat Telecommunication Services from
transmitting TCP/IP data traffic between post and core RRF facilities.
• Maintaining, operating, installing, configuring, troubleshooting, managing, monitoring and
supporting General Dynamics C4 Systems TACLANE-Micro (KG175D) Inline Network
High Assurance Internet Protocol Encryptor( HAIPE) R3.5v5 TCP/IPv4 and Ethernet 10
Base-T/100Base-TX, IP Traffic flow and Security Parameters, Security Associations, and
Access Control via GEMX Network Manager. Port security disables removal, add and
enable MAC address on refreshed workstations. Monitoring Cisco and Juniper routers and
switch devices, PanaVue, Net Cool Omnibus, OPost, Crystal Ball Reports Proviso,
Monitoring daily Generic Routing Encapsulation (GRE)Tunnels status of associated
routers and switches , monitoring Neural Star Alarms and reports, BMC Remedy IT
Service Management Suite v7.5 or 7.6 ticketing system. Troubleshooting and testing Fiber
optics cabling, Ethernet cabling T-1 and E-1 line connections and IVG Promina lines and
ports.
General Dynamics Information Technology, Arlington, VA.
Helpdesk Technician III September 2006 to
April 2009
• Providing technical and customer support to General Dynamics Information Technology
Corporate Financial Headquarters in Arlington VA.
• Working under general supervision troubleshooting the LAN hardware and software.
• Provides phone and help-desk support for local and off-site users. Base lining computers
for end-users needs. Deploying the new hardware equipment and performing software
application upgrades. Setting up Video Teleconferences and Microsoft Power Point
presentations for end-users.
• Installing laptop encryptions, updating certificates, and resetting passwords in Active
Directory and Secure RSA ACE/Server token resets and activations. Norton’s utility
Ghost imaging for Windows operating systems. Installing and configuring Ad-Aware SE

3. personal MS Office Sites 2007, Symantec Antivirus utilities, Symantec Server tape back-
ups and HP Library Tape Storage.
• Maintaining hardware and software applications as assigned. Installation, configuration,
and upgrade of computer hardware and software. Maintaining SEG inventory for all
computers and nodes.
General Dynamics Information Technology, previously Anteon Corporation.
Telecommunications Analyst III September 2006 to
April 2009
• Providing on-call technical support to the United States Air Force. Implementing the
Enterprise Information Management (EIM) IBM DB2 Tool Suite. Interfacing with IBM and
the Air Force to receive guidance on new features and fixes associated with the
Enterprise Information Management (EIM) system including the Air Force Portal, IBM
Document Management (DM), IBM Content Management (CM), and IBM Records
Management tool suites. Utilizing the tool through troubleshooting, resolving, tracking,
demonstrating, training and guidance with in the organizational structure and workflow
staffing processes.
• Developing help desk standard operating procedures and using the Remedy tool suite to
receive and track all reported issues. Inputting new issues discovered internally into
Remedy for tracking. Dispatching to locations in the Pentagon (NCR) to resolve problems
at end user workstations.
• Assigning requested issues in Remedy to the appropriate user and/or work-center.
• Training end users on the EIM Document Manager Software.
CACI Chantilly, VA.
Network Technician I February 2006 to
September 2006
• Responsibilities include the tasks required in the testing and analysis of all elements of
the network operations support (power, communication equipment, cable plant, modems,
CSU /DSUs and circuits).
• Monitors systems for the US Coast Guard and Federal Aviation Administration. Advises
and updates senior members of the network operations center of network failures or
degradation and assists in affected corrective action plans.
• Maintains documentation of daily network operations, including Remedy ticket update
status and new circuit update activations of Cisco routers and switches.
ABBTECH Sterling, VA.
Desktop Technician I April 2004 to February
2006

4. • Desktop Support for the Department of Homeland Security TSA. Monitoring and
managing Unisys RASP Citrix server modems, testing rasp modems Authentication and
Audit logs. Managing Active Directory OU’s in Microsoft Windows 2003 server by
resetting passwords and grouping permissions for nodes.
• Creating user accounts and troubleshooting log-in issues.
• Maintaining knowledge of current changes to RASP sever modem updates. Installing
laptop encryptions and updating certificates for remote TRACE modems.
• Reset modems, passwords, unlock, locked out accounts and update user group no print
policies. Resolving remote users trouble tickets.
TECHNICAL SKILLS SUMMARY
Hardware & Architecture:
Crypto technologies: TACLANE-Micro Inline Network Encryption KG-94,KG-194, KG-175D, Hubs,
Routers, PBX, - Promina, IDNX, GPS, and GDC, CISCO, Juniper, Cisco and Marconi
Multiplexers, Switches , Blackberry Technologies, Dell, HP and IBM Server, Desktops, Laptops,
Mother Boards, Firebird 6000A, Optical Network Switch, Quick Eagle CSU/DSU, Modems,
Network Cards, Printers, Scanners,
Systems:
Neural Star , GEMX Network Manager, Fast Net Matrix, MS Office Suite 2007, 2009, Windows /
2007,2009 MS Server Exchange 2000/2003, Symantec Ghost, Symantec Server Tape Back-Ups,
HP Library Tape Storage, 2009 Adobe Acrobat, Mitel and Cisco VOIP, Juniper and Cisco VPN
Switches and Routers , Marconi ATM Service on Data, CommSyn II, PanaVue, Remedy Action
Request System 7.0 FastNet Matrix.
Protocols: TCP/IP, SMTP, WINS, DNS, DHCP, Ethernet, Fast Ethernet, Sonet/SDH IPv4,
HDLC, MPLS, IPSec & IKE, NCP, PPP
EDUCATION
Associates of Science Degree in Computer Networking and Security
Management (2008)
Keiser University, Fort Lauderdale, Florida
CERTIFICATIONS/TRAINING
DIPLOMAT TELECOMMUNICATION SERVICE (2010)
Foreign Affairs SBU Transport Network (Fast Net) Post and
Core Operations Maintenance Certificate
General Dynamics C4 Systems TACLANE-Micro Inline Network Encryption Diploma
Counterintelligence and Insider Threat Awareness Training
ITIL training
Broadband Data Technician SCTE Certificate (2000)

5. Telecommunications Technical Institute, Laurel Maryland
A+ Certificate and MCSE training (1998)
UBIX Computer Technologies, Hyattsville Maryland
REFERENCES UPON REQUEST

6. Telecommunications Technical Institute, Laurel Maryland
A+ Certificate and MCSE training (1998)
UBIX Computer Technologies, Hyattsville Maryland
REFERENCES UPON REQUEST