1. SHARNELL RENAY SWANSON
3493 Wasatch Range Loop • Pensacola, FL 32526 • 850-382-0277 • sharnell03@gmail.com
U.S. Citizen: Yes
Military Service: No
Eligibility Status: DEU, US Citizen
Veterans Preference: N/A
Typing: 45-WPM
EXPERIENCE SUMMARY:
Multi-Skilled and task-oriented professional with a record of accomplishment in office
automation and administration, secretarial and clerical support services, records management,
files maintenance and disposition, and customer service.
• Extensive knowledge in the use of personal computers to prepare documents with complicated
formatting, and use software programs in an office environment to extract, revise, or sort
information from files, records or databases.
• Skill in composing and typing correspondence, memorandums, statistical data, and other material
from rough draft to final copy; in compiling figures, maintaining records, compiling reports, and
performing procedural work which represents the transactions of an organization.
• Highly skilled, competitive level of proficiency in typing – self certified to type 45-WPM.
• Thorough knowledge of modern office practices and procedures, manual and automated filing
systems, telephone techniques, and the use of office automation equipment and office machines.
• Ability to analyze problems to identify significant factors, gathers data, weigh alternatives, and
arrive at conclusions.
• Articulate communicator with excellent oral and written communication skills.
EXPERIENCE:
Free and Reduced Price Program Technician August 2013- Present
Escambia County School District
30 East Texar Drive
Pensacola, FL 32503
Charlene Pinto/850-469-5650
• Communicate with parents and students, via handout materials and press releases/ news media,
announcing that they might be eligible for free and reduced price meal benefits.
• Train school personnel on procedures to follow in quickly checking each submitted application
for completeness before sending to the School Food Services Office for centralized approval and
record keeping.
• Handle training preparation including scheduling ad hoc training, room set-up, equipment
checks, automated systems access, etc.
• Plan, coordinate, manger & deliver training programs which may be on-going and regularly
scheduled, but may also include ad hoc training.
• Train individuals or groups on tasks, processes, systems, procedures.
• Provides feedback to assist employees in their development
• Process all free and reduced price meal applications in a timely manner and in compliance with
the regulations attendant with USDA’s Free and Reduced Price Meal Program.

2. • Provide letters of notification to those students who are entitled to free or reduced price meals;
additionally, notify any applicants who are denied benefits.
• Ensure that all student eligibilities are properly recorded in the District’s student information
system and the food service point of sale system.
• Maintain all free and reduced price applications in compliance with USDA record keeping
requirements
• Perform and document the free and reduced price verification process in compliance with
applicable regulations.
• Involve all stakeholders, communicating with District and school staffs in the management of
centralized approval of family applications for free and reduced price meals. Interact with
outside agencies, e.g., Children & Families, as needed. Utilize area news media in the
promulgation of the availability of USDA’s Free and Reduced Price Meal Program.
• Keep well informed about any changes and updates regarding the free and reduced price
guidelines/regulations by attending appropriate DOE/FNM workshops. Maintain expertise in
assigned areas to fulfill project goals and objectives. Maintain a network of peer contacts.
• Set the overall objectives and deadlines to be met. Exhibit interpersonal skills to work as an
effective team member. Perform other incidental tasks consistent with the goals and objectives of
this position.
• Demonstrate the ability to recognize problems and determine solutions. Set high standards and
expectations for self and others.
Administrative Assistant 02-2010 to 01/2013
Virginia College
19 West Garden St.
Pensacola, FL 32505
Donald Cockroft-850-436-8444-
• Professionally serve as administrative assistant to the Academic Dean demonstrating advanced
knowledge of standard administrative concepts, principles and practices in performing a wide
range of duties aimed at eliminating conflict and duplication of work, determining when new
procedures are needed, studying and evaluating office equipment, and recommending
restructuring of clerical activities in the office and subordinate offices.
• Employ a good working knowledge of the duties, commitments, goals, and priorities of
executive leadership, as well as knowledge of the substantive programs of the Academic Dean,
as they relate to the clerical and administrative functions of the college.
• 1Maintain supervisor's calendar, scheduled appointments and engagements, and prepare notes
regarding topics to be discussed.
• Professionally and courteously receive all visitors and telephone calls for the Academic Dean.
• 1Maintain supervisor’s calendar, coordinate meeting arrangements, and schedule meetings
and/or conferences.
• Schedule appointments and meetings in accordance with supervisor’s policies and priorities, and
coordinate with the supervisor as necessary.
• Make travel arrangements and prepared travel vouchers.
• Serves as the operational liaison with externship sites and a direct point of contact for these
employer sites.
• Train individuals or groups on tasks, processes, systems, procedures.
• Ensures all students are cleared and qualified for externships prior to starting the externship
course.
• Assign the students to the extern site.

3. • Inform the Market Development Manager (MDM), the Program Director (PD) and externship
instructor immediately on student progress as reported by the site.
• Inform the Dean, MDM, PD and externship instructor within 1 hour of learning from the
employer of any student behavioral issues.
• Plan and carry out the work of the office and handle problems and deviations in accordance with
established instructions, priorities, policies, commitments, and program goals of the Academic
Dean and accepted practices of my position.
• Proficiently utilize office automation equipment, Microsoft Word, Excel, Access, and
PowerPoint computer software, and transcription equipment.
• 1Prepare a wide variety of recurring and nonrecurring correspondence, reports, and other
documents and reviews and finalizes correspondence/documents prepared by others in
handwritten or electronic drafts.
• 1Proofread/edit correspondence and documents for correct grammar, spelling, capitalization,
punctuation, and format.
• Define overall objectives and priorities of the work in the office and provide guidance and
instructions to administrative staff.
• Effectively meet the needs of customers always communicating and treating customers in a
courteous, tactful, and respectful manner.
• Provide customers with consistent information according to established policies and procedures.
• Handle conflict and problems in dealing with the customer constructively and appropriately.
• Use varied and advanced functions of word processing software to create, format, modify, edit,
and print a variety of letters, reports, memos, and other textual documents.
• Conduct1 the systematic review, retention, transfer and disposal of records.
• Establish controls and suspense dates and follow up to ensure that required actions and responses
are made in a timely manner.
• Distribute mail and messages, recording the receipt, suspense, and completion dates as
appropriate.
• Establish methods, practices, and criteria to identify, study, and recommend solutions for
resolving conventional problems or questions.
• 1Flawlessly complete administrative tasks as assigned.
• Communicate effectively in oral and written form.
• Effectively utilize keen independent judgment and initiative in carrying out all position-related
responsibilities.
• Exercise good judgment and effective communication skills in resolving conflicting situations.
Adjustor 12-2005 to 03-2008
Hancock Bank
2510 14th
St. Gulfport, MS 39501
Donna Campbell, Supervisor, 228-563-7858
• Performed a full range of administrative and clerical duties in performing position related duties.
• Expedited the timely processing of incoming and outgoing mail and all related administrative
correspondence.
• Received, opened, and sorted incoming mail including packages, letters, and special parcels and
dispatched mail in accordance with bank policies and procedures.
• Screened incoming mail to identify what needs to be brought to the attention of the supervisor,
referred to appropriate staff, or rerouted to other organizations/offices.

4. • Gathered and summarized information from files and documents for supervisor’s use in
responding to inquiries.
• Duties involved contact customer with delinquent accounts.
• Ability to Foreclosures, Repossession, File Insurance Claim.
• Worked with AS-400 System (Alltel).
• Effectively managed an average of 250+ accounts to monthly.
• Prepared and submitted accurate and neat written information updates for applicants seeking
financial loans.
• Prepared reports in an accurate and timely manner ensuring accountability for all items assigned.
• Provided administrative support to other senior staff, as assigned.
• Assembled information in order to compile and prepare reports.
• Provided oral and written information, explanations and program requirements to applicants
• Answered telephone and greeted customer in a courteous manner and provided information
requested and/or referred them to appropriate staff member.
• Established and maintained effective working relationships with supervising personal coworker,
and representatives from various levels of business, professional and the general public.
• Proofread/edited correspondence and documents for policy conformance, accuracy of spelling,
capitalization, punctuation, grammar, format, and completeness.
• Ensured formal internal and external coordination procedures are followed.
• Helped consolidate and finalize information for various reports in accordance with established
reporting procedures and/or instructions from the supervisor.
• Reviewed and processed incoming and outgoing correspondence, materials, publications,
regulations, and directives.
• Established and maintained appropriate systems to track administrative processes and ensure
completion. Created, copied, edited, calculated, revised, retrieved, stored and printed a wide
range of documents in final form from handwritten drafts.
Branch Manager 11-2004 to 12-2005
Express Check Advance
376 Pass Rd. Gulfport, MS 39507
Patricia Myles, Division Manager 601-660-0192
• 1Exercised overall responsibility for the efficient day-to-day management of branch operations.
• Effectively led and trained staff in meeting/exceeding all financial goals and profitability on a
daily basis.
• Ensured compliance with all company policies and procedures.
• Ensured proper customer service and maintained company standards of quality in all areas of
local store marketing, collections, etc.
• Ensured Branch met all revenue and profitability goals on a monthly, quarterly and annual basis.
• Directed Branch in determining personnel needs, training requirements, evaluation and
scheduling of personnel to maximize efficiency and minimize labor costs.
• Ensured Local Store Marketing program was developed and implemented on a daily and weekly
basis.
• Ensured all Collection activities were performed at branch according to company’s policies and
procedures.
• Recruited, interviewed, and hired employees.
• Provided formal and informal employee performance reviews on a regular basis.

5. • Provided employees with motivation to achieve business objectives.
• Motivated staff and promoted excellent customer service.
• Duties involved contact customer with delinquent accounts.
• Collect and maintain records and documents needed and perform follow up actions,
communicating actions.
• Prepared and maintained a variety of office records.
• Directed all collection efforts to minimize charge-off activity.
• Audited individual branch on a monthly basis to ensure compliance with company policy and
procedures.
• Communicated all information from District and Corporate level.
• Created and refined new methods to better serve the customer and make the transaction more
appealing as a whole.
• Prepared the weekly and monthly schedule for the branch.
• Developed a monthly Branch Operational analysis of Branch.
• Presented monthly Branch Operational analysis to the District Manager.
• Worked with District Manager as needed to administer operational plans and budgets for branch.
• Used word-processing software to create memos and letters.
• Received administrative correspondence, arranged in specified order, and placed in files under
subject file heading.
• Enhanced office efficiency by identifying and solving problems.
• Established and maintained effective working relationships with supervisor.
Cashier 08-2003 to 11-2004
Tower Loan
1223 Pass Rd. Gulfport, MS 39501
Latoya Hopson, Manager 228-863-2102
• Received, opened, and sorted incoming mail including mail and special parcels and dispatched
mail in accordance with bank policies and procedures.
• Received and process incoming payments, and reports.
• Received telephone calls greeted visitors and ascertained and nature of the calls or visits,
screening those that can be handled without the supervisor’s help.
• Assisted other clerical staff in locating and selecting the appropriate guidelines, references, and
procedures for application to specific cases.
• Prepared, consolidated, submitted, and maintained time and attendance records in accordance
with established procedures.
• Requisitioned office supplies, printing support, and related materials and services.
• Transmitted and received documents and messages electronically using PCs.
Assistant Manager 01-1999 to 08-2003
Rick’s Express
102 S. Belzoni St. Isola, MS 38754
Linda Harper, Manager 662-962-2383
• Directed, trained, and coached team members in the effective execution of corporate operational
programs.

6. • Implemented work methods, processes, and practices identified in conjunction with the Store
Manager in order to maintain efficient operations and maximize sales.
• Monitored store level strengths, weaknesses, and identified competitive pressures to develop
long-term merchandising strategies and sales associates with the store management team.
• Effectively interacted on a daily basis with customers, center managers, team members and
vendors accomplishing established business objectives.
• Developed and promoted a teamwork attitude through open and positive communication with
coworkers.
• Provided managed support relating to all aspects of inventory control and waste prevention.
EDUCATION:
University of West Florida 2014- Current (Graduation December 10, 2016)
Currently pursuing BS degree in Workforce and Program Development
Troy University, Troy, AL Graduated May 2013
Associate of Science, General Edu.
Chris’ Beauty College, Gulfport, MS 03-2008 to 05-2009
Major: Cosmetology • 1500 Hours
LICENSE/CERTIFICATIONS:
• Cosmetologist- Active CL1242029
Member:
Delta Sigma Theta Sorority, Inc., Active Member of Nu Kappa Chapter

7. • Implemented work methods, processes, and practices identified in conjunction with the Store
Manager in order to maintain efficient operations and maximize sales.
• Monitored store level strengths, weaknesses, and identified competitive pressures to develop
long-term merchandising strategies and sales associates with the store management team.
• Effectively interacted on a daily basis with customers, center managers, team members and
vendors accomplishing established business objectives.
• Developed and promoted a teamwork attitude through open and positive communication with
coworkers.
• Provided managed support relating to all aspects of inventory control and waste prevention.
EDUCATION:
University of West Florida 2014- Current (Graduation December 10, 2016)
Currently pursuing BS degree in Workforce and Program Development
Troy University, Troy, AL Graduated May 2013
Associate of Science, General Edu.
Chris’ Beauty College, Gulfport, MS 03-2008 to 05-2009
Major: Cosmetology • 1500 Hours
LICENSE/CERTIFICATIONS:
• Cosmetologist- Active CL1242029
Member:
Delta Sigma Theta Sorority, Inc., Active Member of Nu Kappa Chapter