1. Shannon L. Gilmore
2994 Cumberland Rd Cell: (248) 840-5366
Berkley, MI 48072 MMann357@gmail.com
QUALIFICATIONS SUMMARY
Leader and professional offering 23 years of business and technology leadership with demonstrated experience in planning,
developing, and implementing cutting edge solutions to address complex business opportunities. Recognized as a successful
leader with strengths in project management, organizational strategy and change management, business process
reengineering, and continuous process improvement. Adept at crisis management, troubleshooting, problem solving, and
innovative technology implementations.
Professional Strengths:
Project Management Strategy & Thought Leadership Risk Management
Requirements Analysis Process Modeling IT Management
Quality Management - CQMS Budget and P&L Responsibility (1M+) Business Apps
Process Improvement - CMMI Methodologies and Approaches SDLC
ERP/HR/CRM Software Solutions Automated Testing
CAREER ACCOMPLISHMENTS
BeneSys 09/2014 – 03/2015
Application Development Manager
Responsibilities include the day to day management of a development team of 20+ resources. This includes the
management and maintenance of SLAs for ongoing development resolutions and fixes and the oversight to resolve
conflicting priorities and resources. Direct engagement with business teams to resolve strategic business initiatives and
enhancements to Benefit application, including development and delivery of client engagements and the proposal
development, project plan development and requirement verification and business process alignment.
Achievements:
 Led the research of an automated testing tool.
 Manager of a team of nine programmers developing and maintaining a Benefit Driven application focused on the
pension module
Compuware Corporation 07/1992 – 09/2014
IT Manager – Web Development (07/2012 – 09/2014)
Led a project to review company CRM processes and systems and made recommendations for software and business
solutions to support the business units Sales and Marketing Automation, Customer Support and Portal systems.
Responsible for the evaluation and recommendation of a new ERP and HR software package which included Pricing
Configurators, Global Payroll and Single Sign-on solution.
Achievements:
 IT Manager for a team of eight technical professional supporting Compuware’s Marketing and Customer facing
website.
 Upgraded the Content Management System to Adobe CQ including language translations and Akamai for
worldwide delivery of content
 IT representative for the department for the external ISO9000 Quality Certification
IT Manager – Application Development (08/2000 – 06/2012)
Responsibilities included the daily management and P&L of a professional staff of 35 resources across multiple concurrent
projects. Established the development process, risk and issue management process within organizational information

2. system groups. Represented the information systems team in the CMM level 2 certification project to establish and
formalize development standards and processes across functional teams.
Achievements:
 Provided management oversight and leadership to multiple successful projects.
 Facilitated and assisted with the implementation of new IT organization processes from operations to project
management, and established control procedures for the organization.
 Direct management of a team 35 resources supporting internal customer projects.
 Provided leadership in implementation of IT standards to achieve CMM Level 2 certification across a diverse
organization of business and technical teams.
 Established an automated testing approach to support implemented applications and execution of those testing tools
against the development efforts to support coding and unit testing standards.
Project Manager (06/1998 – 08/2000)
Responsibilities included the project management, thought leadership and delivery of several complex and integral projects
in the Human Capital Management areas of Compensations Planning, Payroll and Job Performance and Promotion
solutions. Delivered the projects from requirements definition to design solutions while managing a development staff
required to deliver the solutions to the business organizations. Provided delivery expertise to key internal business teams
with application and technology focused leadership.
Achievements:
 Provided project management leadership to complex compensation solutions from requirements to delivery.
 Facilitated the management of a development staff of 10.
 Trained client information technology teams and documented the business process along with production support of
the interfaces.
 Solution architect for projects involving process design, and testing activities.
Developer (01/1996 – 06/1998)
Achievements:
 Developed and maintained Sales Automation administration module
 Integration specialist for Compuware’s implementation of Oracle Financials
Professional Services 09/1992 – 01/1996
Developer, State of Michigan (01/1995 – 01/1996)
QA Analyst, State of Michigan (03/1994 – 12/1994)
Customer Support Analyst, Ford (09/1992 – 03/1994)
PROFESSIONAL RECOGNITION
 Compuware Women’s Association (2010-2011), President
 Compuware Women’s Association (2011-2013), Vice President
 Compuware Women’s Association (2009-2010), Chair of Professional Development
 Headed creation of Empowerment Series Network (2011-2013), Collaboration between Compuware, Blue Cross
Blue Shield of Michigan, Deloitte, General Motors, DTE Energy Co, and Trinity Health
EDUCATION, HONORS, AND CERTIFICATIONS
PMP Certification – in process
Wayne State University, Detroit, MI
BS, Computer Science, (1992)
Wayne State University, Detroit, MI

3. MBA, MIS focus (2001)