Mervyn Shane Govender is a South African male born in 1969 with over 25 years of experience in various managerial roles. He currently works as the Service Manager at McCarthy Volkswagen Durban, where he has been since 2008. Prior to this role, he held managerial positions at companies like G&E Amusements, Oak Service Station, and Glad Prop. He has qualifications in medical technology, costing and warranties, and service advisor and manager certifications.

1. Curriculum Vitae
Mervyn Shane Govender, November 2015
Personal Details
Address 12 Mallavale, 7 Sunnyside Lane, Pinetown, 3610
Telephone Number 0837813451
E-Mail shanegovender@yahoo.com
Date of Birth 27 April 1969
Identity Number 6904275230081
Gender Male
Driver’s License Code EB
Nationality South African
Education
Secondary Education Newhaven Secondary school
(1986) Matric with exemption
Subjects- English, Afrikaans, Mathematics, Physical
Science, Biology, Accountancy
Tertiary Education ML Sultan Technikon
(1987) Medical Technology
Subjects- Calculations and Statistics, Physics, Chemistry,
Anatomy and Physiology
Qualifications
Costing and warranties Clerk
Cadett service advisor programme
International certification – Service advisor
Basic certification – Service manager

2. Work Experience
Company McCarthy Volkswagen Durban
40 Monty Naicker Street, Durban, 4001
Position Service Manager
Duration 01 December 2008 – current
Tasks/Responsibilities Manage service advisors in terms of labour sales,
upselling, work in progress, cash outstanding, CSI and
service core processes. Manage technicians in terms of
hour’s sold and labour sales targets. Workshop utilisation
and capacity planning. Handling customer complaints at
dealership and national level. Attend to daily, weekly and
monthly audit reports. Manage staff training needs and
leave planning. Oversee warranty claim procedures and
warranty reconciliation. Adhere to franchise standards.
Ensure monthly budget requirements and targets are met.
Other positions Costing and warranties clerk both VW and Audi. Service
advisor both VW and Audi.
Company G & E Amusements
49 The Curl, Sunningdale, Umhlanga, 4320
Position Manager
Duration April 2008 – September 2008
Tasks/Responsibilities Staff management. Action daily reports, Manage accounts
and stock control. Office administration and daily
banking. Internal sales and manage logistics. Attend to
stock purchases
Company Oak Service Station
12 Oak Avenue, Kharwastan, Chatsworth, 4092
Position Manager
Duration October 2006– October 2007
Tasks/Responsibilities Staff and shift management. Action daily reports. Manage
accounts and stock control. Office administration and

3. daily banking. Attend to stock purchases and forecourt
management.
Company Glad Prop
12 Seaview Road, La mercy, 4405
Position Candidate estate agent
Duration July 2004 – July 2006
Tasks/Responsibilities All aspects of conveyancing relating to purchase and sale
of properties. Sales and marketing aspects.
Company New Age Entertainment
20 Sydney Road, Congella, Durban, 4001
Position Administrative Manager (company closed)
Duration January 2000 – June 2003
Tasks/Responsibilities Staff management. Manage reports, accounts and stock
control. General office duties and banking. Handle
debtors and creditors.
Company Logans Diner
Shop 13A, Croftdene drive, Chatsworth, 4092
Position Sole proprietor (company closed)
Duration November 1998 – November 1999
Tasks/Responsibilities Staff management. Manage accounts and stock control.
General office duties and banking. Sales and marketing.
Company Standard Bank of SA
55 Shepstone road, New Germany, 3601
Position Credit Analyst
Duration July 1990 – September 1998
Tasks/Responsibilities All aspects on banking, Managed portfolio in terms of
lending policies. Worked as bulk teller, treasury custodian,
securities clerk, home loans officer, customer consultant,
customer services representative, manager’s clerk,
enquiries clerk and client liason officer.

4. Company Russells Pty Ltd
Shop 104, Overport city, Durban, 4001
Position Credit Controller
Duration October 1988 – March 1990
Tasks/Responsibilities Granting of credit according to company policy,
Managing daily audit reports and collection of debt.
Company Standard Bank of SA
612 Louis Botha Avenue, Bramley, JHB
Position Savings/Enquiries Clerk
Duration August 1988-- - April 1989
Tasks/Responsibilities General banking duties
Company Cera Oils Pty Ltd
Cnr Smith/Main Street, Boksburg North, JHB
Position Filing Clerk
Duration May 1988 – July 1988
Tasks/Responsibilities Filing documents, dispatching statements and handling
account queries.

5. References
Contact person Shawn Stevens
Company McCarthy Volkswagen Durban
Position Dealer Principal
Telephone 031-3676767/0832124650
E-mail shawns@mcmotor.co.za
Contact person Mr S Naicker
Company G & E Amusements
Position Managing Member
Telephone 031-5621449/0835602073
Contact person Mr D Moodley
Company Oak Service Station
Position Managing Member
Telephone 031-4030968/0832520375
Contact person Mr SK Govender
Company Glad Prop
Position Principle Member
Telephone 032-9415449/0844012345
Contact person Mr B Leetion
Company New Age Entertainment
Position Managing Member
Telephone 031-3062694/0823723877