1. SHAMSUN NASIRUDDIN
5294 TAUNTON STREET •VANCOUVER • BRITISH COLUMBIA • V5R 4B3 •
CANADA 1+604+3759771 • ShamsunN@hotmail.com
DUBAI CONTACT: 050-4266443
PERSONAL INFORMATION:
Nationality: Canadian
Birth date: 10th December, 1965
Gender: Female
Marital Status: Separated
Number of
Dependants:
2
PROFESSIONAL PROFILE:
A highly competent service professional with 25 + years of rich experience in diverse
areas of call centre management, sales, quality assurance and strategic marketing,
business developments. Seeking a position to utilize twin benefits of accrued experience
and industry savvy to enhance organizational productivity.
WORK EXPERIENCE:
2013 to Present TRAFALGAR PROPERTIES
Dubai, UAE
Senior Investment Consultant/Team Leader
Achievements:
 One of the Pioneer of the company.
 Assist setting up the Company
 Started up the Sales Department and the Team.
 Developed the business
 Consistently top performer
 Participated Local and International Real Estate
Exhibitions – Property exhibition in China, Malaysia,
Nigeria, Bahrain and Qatar, as well as, Cityscape Abu
Dhabi, Dubai, Qatar, Kuwait, Malaysia and India.
 RERA certified Phase 3

2. Responsibilities:
 Selling properties and land in UK and Dubai to
international buyers and closing deals over phone, and
F2F.
 Booking appointment for locally based buyers to visit
the showroom and generate sales.
 Liaise with client services department for owners’ due
payment and contract related issues and inquiries.
 Provide marketing and product related feedback to the
management to enhance the quality and productivity.
 Sourcing new products
 Developing business
 Provide recruitment support and train new joiners.
 Participate exhibitions and generate sale.
2009 to 2013 HERALD LAND REAL ESTATE BROKERS
Dubai, UAE
Senior Investment Consultant
Achievements:
 One of the Pioneer of the company.
 Generated Revenue over AED 10 million
 Consistently top performer
 Participated Local and International Real Estate
Exhibitions – Property exhibition in China, Malaysia,
Nigeria, Bahrain and Qatar, as well as, Cityscape Abu
Dhabi, Dubai, Qatar and Kuwait.
 RERA certified Phase 2
Responsibilities:
 Selling properties and land in UK to international
buyers and closing deals over phone, and F2F.
 Booking appointment for locally based buyers to visit
the showroom and generate sales.
 Liaise with client services department for owners’ due
payment and contract related issues and inquiries.
 Provide marketing and product related feedback to
the management to enhance the quality and
productivity.
 Provide training support to the new joiners.
 Participate exhibitions and generate sale.

3. 2007 to 2009
2002 to
2007
THE FIRST GROUP
REAL ESTATE DEVELOPER
Dubai, UAE
Senior Property Consultant - Telesales Department
Achievements:
 Sold 35 units averaged priced AED 1.7 million
 Consistently top performer
 RERA certified
Responsibilities:
 Selling off plan properties to international buyers and closing
deals over phone.
 Booking appointment for locally based buyers to visit the
showroom and generate sales.
 Liaise with client services department for owners’ due payment
and contract related issues and inquiries.
INTRAWEST CLUB GROUP
TOURISM/LEISURE/REAL ESTATE/TIMESHARE
Vancouver, British Columbia, Canada
Call Centre Supervisor – Sales/Marketing/Customer
Service
Achievements:
 Recognized as best salesperson for fiscal year 2003-2004 and
generated over $3 million dollars in revenue.
Responsibilities:
 Leading and managing a unit of sales, service associates,
support staff, superintending outbound and inbound callers,
online sales calls and reservations.
 Coordinating personnel affairs hiring, coaching, training,
conducting performance evaluations, approving schedule
changes and performing payroll administration.
 Scheduling meetings, monitoring productivity and customer
service effectiveness, instituting loyalties, maintaining budgets
and meeting the monthly sales targets.
 Evaluating and providing feedback on associate calls, mail
processing, outbound calls, and member correspondence.
2001 to
2001
WEST COAST APPAREL
Vancouver, British Columbia, Canada
Contract Coordinator
Responsibilities:

4.  Managed and coordinated in and out of town contractors,
planned project schedules and projected seasonal schedules for
contractors.
 Monitored project work, scheduled cut plan, arranged
shipping/receiving facilities, audited shipments and performed
quality control.
Performed end of season review of contractors’ performance and
their prices paid versus costed and met production deadlines.
1996 to
2001
ALTERNATIVE UNIFORM DESIGN
Vancouver, British Columbia, Canada
Production/Warehouse Supervisor
Achievements:
 Increased revenue by 33% and managed 24 full time
employees.
Responsibilities:
 Kept existing warehouses and stores smooth and efficient,
established new ones and kept close tabs on applicable
logistics, market trends/prices.
 Ensured optimum usage of all available resources to execute
delivery as per schedule and within budgeted overheads,
enforced budgetary guidelines, cost control and cost cutting
measures.
 Integrated HR management activities, hired employees and
contractors, enforced company policies, controlled inventory,
issued purchase orders, coordinated production and inventory
management.


5. EDUCATION:
2006 to
2006
CORNELL UNIVERSITY
New York, USA
Degree: Certificate
Major: Online Management Essential Courses through
Cornell
1994 to
1995
1992 to
1994
TREND COLLEGE
New Westminster, Canada
Degree: Diploma
Major: Business Information Management, Math, English,
Accounting, and Computers
ADULT HIGH SCHOOL
Ottawa, Canada
Degree: High School/Equivalent Diploma
Major: Ontario Advanced Credit Grade 13, English,
Accounting and Math
1985 to 1986 HARROW COLLEGE OF FURTHER EDUCATION
London, England, UK
Degree: Certification, Preparatory Tops Course, English,
Math, Bookkeeping and Social Study

6. REFERENCES:
Available upon request.
1983 to
1985
CHITTAGONG UNIVERSITY
Chittagong, Bangladesh
Degree: Bachelors Degree, Exam Incomplete
Major: History & Political Science