1. Shameia Petty
8404 Roswell Road Apt F, Atlanta, GA, 30350 s_petty1989@yahoo.com 404-423-5220
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven
ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization
abilities.
Education
Sanford Brown College March 2014-November 2014
Medical & Billing Coding
Westwood College January 2012- December 2013
Health Management
American Intercontinental University January 2011 – December 2011
Business Administration, Healthcare Administration
Sanford Brown College June 2010- May 2011
Medical Assistant, Certificate
Skills
• Administer EKG’s
• Administering injections
• Excellent customer service/interpersonal skills
• Medical Terminology
• MS Word and Excel Proficient
• Patient education
• Pharmacology
• Phlebotomy
• Scheduling and confirming patients appointments
• Sterilization of instruments
• Urinalysis
• Vitals
• X-rays
Relevant Experience
Zaxbys 10/2016-Present
Sales Representative.
• Explain menu and answer product questions for all guests.
• Enter guest’s orders accurately into the POS system
• Operates the cash register and is responsible for cash receipts.
• Presents orders to guest, properly packaged and with all necessary accompaniment and utensils.
• Thanks all guest for their business.
• Generates additional sales by suggesting additional menu items to the guest.
• Responsible for verifying register at the beginning of the shift.
• Stocking adequate supplies of paper goods, condiment, beverages, etc. for serving the guest.
• Prepping drinks and assisting in prepping items such as sauces, salads, produce, etc.
• Responsible for cleaning all guest areas.
• Informs management when any front-of-house equipment needs service or inventory is needed.
RaceTrac Inc. 04/2012- Present
Night Relief Manager
• Good leadership skills
• Ability to communicate and delegate to others
• Good customer service skills
• Enthusiasm to keep the store running through the night
• Ability to work under pressure
• Passion for retail
• Patient
• Able to work in a team
• Quick-thinking
• Adaptable to work in all sections of a store

2. • Good decision maker
• Ability to analyze sales figures
• Knowledge of retail law, security and health and safety
Publix 10/2010 – 04/2011
Customer Service Representative
• Responsible for providing money services transactions
• Assisted manager with administrative duties to include data entry and bank deposits
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex
issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win outcomes.