This freight forwarding professional has over 12 years of experience leading teams and managing major trade lanes. They have a proven track record of driving efficiency, improving schedules and rates, and producing sustained results. Their experience includes developing implementation plans and determining logistics organizational structures. They are skilled in areas like budgeting, capacity management, customer relationship management, and change management.

1. Profile Summary
Freight forwarding Professional offering 12 years of experience in building and leading an effective and productive
team along with Trade lane Management for major trade lanes. Proficient in establishing and maintaining customer
relations. Worked along with senior management to determine appropriate freight solutions. Impressive track record of
driving efficiency, improving freight schedules/rates, establishing standard operating procedures, and producing
sustained results. Acted as a Lead – Business Migration Project, entailing process change management from manual to
an automated process and also received appreciation form Global and Regional Team at DHL; received Exceptional
People Award 2014 for Project Management Contract Migration. Developed high-level implementation plans, and
determined future logistics organizational structure/support. Exceptionally respectful and appreciative of diverse cultures
and viewpoints.
Education
MBA (Marketing) from College of Business Administration, Lahore in 2001
B.Com. from Govt. M.A.O. College, Lahore in 1997
Professional Trainings and Courses Area of Excellence
First Choice Master Bronze (Six Sigma)
Certified International Forwarder (CIF)
Air Freight Industry Introduction Course (DHL E-Learning)
Air Freight Sales and Customer Care (DHL E-Learning)
Air Freight Product Definition (DHL E-Learning)
Selling DHL Seair (DHL E-Learning)
DHL Cargo Insurance (DHL E-Learning)
Go Green (DHL E-Learning)
Ocean Freight Liability, Insurance and Claim Handling (DHL E-Learning)
Sea Transport (NAFL Training Institute)
Dangerous Goods Acceptance Course (Emirates Aviation College)
Soft Skills
Personal Details
Date of Birth:30th
April 1977
Languages Known: English and Urdu
Address :Abu Dhabi, United Arab Emirates
Budgeting / Forecasting
Capacity Management
Freight Forwarding
Revenue Management
Customer Relationship Management
Logistics
Change Management
Cost Effective Solutions
Team Building & Leadership
IT Skills
Microsoft Office and Internet
Applications
Shafiq Ahmad
INTERNATIONAL FREIGHT FORWARDING & LOGISTICS PROFESSIONAL
Skilled at controlling procurement end to end capacity & process management
procedures and rate negotiations
idealo77@gmail.com +971 505110438
Motivational Leader
Change Agent Thinker
Collaborator Planner
Communicator

2. Career Timeline
Awards
Work Experience
Apr’07 -Till Date: DHL Global Forwarding, Abu Dhabi, UAE as Head - Air / Ocean Freight Product
Growth Path:
Apr’07 - Apr’08: Air Freight Coordinator
May’08 - Mar'12: Sales Support Team Leader
Apr’12 - Mar’13: Customer Service Team Leader
Apr’13 - Mar’15: Deputy Air Freight Product Manager / Country ACC
Since Apr’15: Head of Air / Ocean Freight Product
Role:
Developing and managing budget and all related fiscal forecasting and planning activities
Evaluating and reviewing company’s business practices, updating and developing process documentation, streamlining
opportunities, and eliminating non-value added activities
Implementing continuous process improvements to raise quality and shorten throughput times
Conducting negotiations for key procurement contracts (schedules, rates)
Specialized to provide solutions for Oil & Gas, Aerospace, Automotive industries
Conceptualizing and managing pricing & sets-up of local internal / sell rates in the system
Monitoring:
o Carrier performance and initiating corrective actions at a local level
o Quote logs with a 2+2 concept; global & local RFQs
o Profitability maximization and volume growth
Participating in implementation of business development opportunities within the country
Supervising global procurement strategy execution
Ensuring:
o Adherence to global decisions (like process & carrier strategy); implementation of new services in line with
customer expectations and needs
o Adequate opportunity prioritization, pricing, routing and solution design (timely and quality wise) in alignment
with sales
Managing product liaison with Sales with regards to commercial business growth and sales development
Driving country-to-country pricing and pricing campaigns
Maintaining a high success of HIT Ratio for all quotes
Trade Lane Management for Major trade Lanes, Germany, Italy, UK, US, France, Netherlands, China.
Significant Accomplishments:
Executed Revenue Management Project involving performing file screening for every dept., identifying unbilled / low
margins, missing charges, and informing to the stakeholders; generated 1.1 million AED for 2015 at DHL Abu Dhabi
Recognized as:
o Employee of the Year 2009 contribution to make sales team successful in terms of getting new business on board
o Best Air Freight Seller for the Year for 2010, 2011 and 2012 and able to achieved +70% Success Hit Ratio
Ensured optimal customer satisfaction was maintained through regular client interaction & satisfaction measures
Identified areas to improve departments through First Choice initiatives & trainings.
Negotiated rates with carriers and able to achieve Revenue / GP growth.
Jun’04 – Apr’07: Maltrans Cargo LLC, Abu Dhabi, UAE as Supervisor Export & Sales Coordinator
Nov’97 – Feb’04: Nagina Group, Lahore, Pakistan as Assistant Manager - Raw Material Procurement
Nagina Group of
Companies,
Lahore as Asst.
Manager - Raw
Material
DHL Global
Forwarding, Abu
Dhabi, UAE as
Head – Air/Ocean
Freight Product
Maltrans Cargo
LLC, Abu Dhabi,
UAE as Supervisor
Export & Sales
Support
Coordinator
1997-20042004-2007Since 2007
2010/11/12
Best Air
Freight Seller
for theYear2014
Exceptional
People Award
2009
Employee of
the Year