This is Halogen’s presentation from Service Experience Camp 2016 on Design for Critical Situations, held on Day 1 in Raum 4.

1. #SXC16 Open session
Design for critical situations
2016-11-18
#criticaldesign #SXC16

2. CRITICAL SITUATIONS REQUIRE A
DIFFERENT TYPE OF DESIGNER.

3. DESIGN FOR DEMANDING, PROFESSIONAL USERS.

4. Most safety critical systems does not enable people
to perform better, more efficient and safer
operations...
...because the human aspect is missing

5. Problem
Despite the widespread use of human factors in the
implementation of safety measures, accidents blamed on human
error still occur, sometimes with catastrophic implications.
We believe this can be avoided.

6. 08/01/15
KEEPING THE HUMAN IN THE LOOP
ON SHIP BRIDGES

7. Fra 1 000 besøkende
til 70 000 på 6 år
02/11/15
CATERING FOR MASS TOURISM TO
THE NORWEGIAN WILDERNESS

8. TOOLS FOR THE PARAMEDIC

9. EMERGENCY WARD EPJ DESIGNED FOR
PATIENT FLOW, NOT THE DATABASE.

10. SYSTEM DESIGN FOR RECENTLY
ARRIVED IMMIGRANTS

12. 08/01/15
Frequency and criticality

13. Mouse, pie menu
& hard buttons
Mouse, touch &
hard buttons
Touch &
hard buttons
Time
Criticality
3D & 2D GEO
2D GEO
2D GEO
Interaction Philosophy

14. Prototyping

15. 15
MTO analysis

16. PROBLEM:
There have been a number of controversial police killings over
the last years, most notably in the US.
TASK
Solve this using service design at large.

17. Hypothesis:
All police officers are not racists.
15 minutes of
problem definition

18. Hypothesis:
All police officers are not racists.
15 minutes of
problem solving

19. WORKSHOP NOTES
#criticaldesign

27. CRITICALITY

28. DESIGNING IN CONTEXT CHANGES
THE PERSPECTIVE.

29. USERS WANT TO DO THEIR JOB,
NOT OPERATE COMPUTERS.

31. DID WE DESIGN THE RIGHT SYSTEM?
DID WE DESIGN THE SYSTEM RIGHT?
23.09.2016

32. STAVANGER
@halogen_svg // stavanger@halogen.no // designsprint.works