Change has become a signifier of an organisation being proactive on the one hand or failing on the other. It is often packaged into a process with clearly demarcated steps that can be navigated through. However, the reality is one where change is ever present; it happens all the time, from within the individual leader to the team, to the organisation and in society. Fundamentally, change as a process can too often miss two critical components, culture and conflict. John will explore how change exists within organisations and how rituals of conflict work to frame culture. He will make the claim that with any change, there needs to be conflict and by decoding the cultural structures of conflict provides rich and creative potential for leadership, innovation and design.
21. “Culture is the tacit social order of an
organisation: it shapes attitudes and
behaviours in wide-ranging and
durable ways.
Harvard Business Review
48. 3 Types of Conflict Data
Practical Conflict – Products and Services
49. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
50. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
Professional Conflict – Disagreements, power, status
51. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
Professional Conflict – Disagreements, power, status
52. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
Professional Conflict – Disagreements, power, status
53. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
Professional Conflict – Disagreements, power, status
54. 3 Types of Conflict Data
Practical Conflict – Products and Services
Emotional Conflict – Threat to identity
Professional Conflict – Disagreements, power, status
57. Being a leader
is having the ability to understand first how cultural factors shape the behaviour of their employees
and customers then to facilitate these factors to execute key strategies.
58. From a ’Knowing Culture’to a ’Learning Culture’
SatyaNadella,CEO,Microsoft
66. Empathy
Empathy is more than walking in the shoes of others…it is about being fundamentally reflective about
you and being able to challenge yourself and others…