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Chatmeter Overview
Chatmeter is the brand intelligence company reimagining customer connections
and reputation management through AI-powered deep listening. We make it easy for
multi-location brands to drive real-time impact through relevant insights in critical
moments that matter.
Cynthia Sener
Chatmeter President, Go
to Market
Morrissey Balsamides
Chatmeter, Sr.
Product Manager
Cynthia brings 25 + years of
experience to Chatmeter with
a background in local SEO,
product & strategic marketing,
revenue generation, and
sales. Cynthia’s
customer-centric approach
gives Chatmeter the ability to
drive value, growth, and
revenue for its customers.
Morrissey is an experienced
product manager with a
demonstrated history of
bringing complex projects
over the finish line. He is
passionate about managing
Chatmeter’s latest
AI-powered innovations.
The 5 challenges brands and
agencies face when it comes to
SEO, local SEO, & SERP
4
Challenge #1
Google search factors must be understood
Effective understanding is gained
through:
• Continuous discovery
• Commitment to change
• Authority from a 3rd party tool
• Monitoring the rules of E-E-A-T
STEP 1
STEP 2
STEP 3
Optimization takes several forms:
• Accurate and effective listings
• Comprehensive local pages
• Unique and evolving authoritative content
• User-generated content for experience
5
Challenge #2
Local SEO requires
consistent optimization
Google reviews are not just for
passive data collection:
• Respond to all Google reviews
• Unique and tailored responses
• AI and human synergy
Challenge #3
Reviews require engagement
Poll questions
1. What industry do you work in?
a. Agency or reseller
b. Brand
c. Service
d. Other
2. What is your role?
3. How large is your team?
a. 1-10
b. 11-20
c. 21+
7
8
AI empowers humans to accomplish so much
more:
• AI assists in responsible content generation
• AI assures brand voice consistency across
multi-locations
• AI provides consistent brand reminders
Challenge #4: Consistent content must be created
9
Optimization requires data analysis to
be effective:
• Generate key business insights rapidly
• Access multiple models and AI forms
• Combine AI, automation, and human
interaction
Challenge #5: Regular optimization must be scalable
Poll questions
1. What is the current climate in your
organization?
a. Focus on innovation
b. Tightening budgets
2. On a scale of 1-10 how much pressure is
your business putting on you to integrate AI
into your processes?
3. Where are your technology gaps?
a. AI
b. Business intelligence tools
c. Reputation management
4. Would you like to learn more about
Chatmeter?
a. Yes
b. No
11
AI best practices
1.Train employees on the function and
value of AI
2. Make clear that AI is not a replacement
for your humans – it’s an additional tool
in the toolbox
3.Quantify and measure efficiency gains
based on leveraging AI
Best practices for AI success
4. Establish procedures for the use and
approval of AI driven content
5. Create a plan for building a culture of
transparency for the use of AI tools
6. Form an internal AI council whose
purview is to monitor and ensure the
appropriate use of AI
12
Waiting on SEJ Q&A slide
Thank you

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5 Google Algorithm & AI Changes Agencies And Brands Need To Know

  • 1. 1
  • 2. 2 Chatmeter Overview Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Cynthia Sener Chatmeter President, Go to Market Morrissey Balsamides Chatmeter, Sr. Product Manager Cynthia brings 25 + years of experience to Chatmeter with a background in local SEO, product & strategic marketing, revenue generation, and sales. Cynthia’s customer-centric approach gives Chatmeter the ability to drive value, growth, and revenue for its customers. Morrissey is an experienced product manager with a demonstrated history of bringing complex projects over the finish line. He is passionate about managing Chatmeter’s latest AI-powered innovations.
  • 3. The 5 challenges brands and agencies face when it comes to SEO, local SEO, & SERP
  • 4. 4 Challenge #1 Google search factors must be understood Effective understanding is gained through: • Continuous discovery • Commitment to change • Authority from a 3rd party tool • Monitoring the rules of E-E-A-T
  • 5. STEP 1 STEP 2 STEP 3 Optimization takes several forms: • Accurate and effective listings • Comprehensive local pages • Unique and evolving authoritative content • User-generated content for experience 5 Challenge #2 Local SEO requires consistent optimization
  • 6. Google reviews are not just for passive data collection: • Respond to all Google reviews • Unique and tailored responses • AI and human synergy Challenge #3 Reviews require engagement
  • 7. Poll questions 1. What industry do you work in? a. Agency or reseller b. Brand c. Service d. Other 2. What is your role? 3. How large is your team? a. 1-10 b. 11-20 c. 21+ 7
  • 8. 8 AI empowers humans to accomplish so much more: • AI assists in responsible content generation • AI assures brand voice consistency across multi-locations • AI provides consistent brand reminders Challenge #4: Consistent content must be created
  • 9. 9 Optimization requires data analysis to be effective: • Generate key business insights rapidly • Access multiple models and AI forms • Combine AI, automation, and human interaction Challenge #5: Regular optimization must be scalable
  • 10. Poll questions 1. What is the current climate in your organization? a. Focus on innovation b. Tightening budgets 2. On a scale of 1-10 how much pressure is your business putting on you to integrate AI into your processes? 3. Where are your technology gaps? a. AI b. Business intelligence tools c. Reputation management 4. Would you like to learn more about Chatmeter? a. Yes b. No
  • 11. 11 AI best practices 1.Train employees on the function and value of AI 2. Make clear that AI is not a replacement for your humans – it’s an additional tool in the toolbox 3.Quantify and measure efficiency gains based on leveraging AI Best practices for AI success 4. Establish procedures for the use and approval of AI driven content 5. Create a plan for building a culture of transparency for the use of AI tools 6. Form an internal AI council whose purview is to monitor and ensure the appropriate use of AI
  • 12. 12 Waiting on SEJ Q&A slide