User Generated Content – From your public facing website (community managed event calendars and business listings), through to staff intranets (message boards, discussion areas, etc) – UGC is changing the shape of websites and intranets. We have some great examples of UGC in the following slides, and throughout the presentations over the next two days.The mobile web – Mobile sites, Mobile Apps, Responsive Design? What’s the best for you? We have an exciting presentation this afternoon on this topic by Jenni Bartlett from Mornington Peninsula Shire, and James Robertson will also touch on mobile intranets tomorrow.Social media – We’re not going into the 101 of social media – you’ve sat through enough presentations. Anne Howard will showcase HOW councils are using social media and the policies and governance around it, and Cornwall Stodarts will present on the elusive legal side of social. See how councils are integrating push/pull relationships on their websites and intranets (Frankston City Council).Accessibility – The WCAG 2.0 A deadline is here from December (for eastern states) – Perth you have another year! Expert speaker Gian Wild presents tips on compliance. Jonathon Roper will also provide writing tips and guidance to make your content more accessible and useful for readers.So these are our 4 themes for the conference – UGC, Mobile Internet, Social Media and Accessibility. We’ll explore and discuss these themes through our guest speakers and customer case studies.Unfortunately we don’t have the opportunity within these two days to profile every project we’ve worked on this year, so we’ve hand-picked some great concepts and ideas as mini case studies that i would like to present to you now.