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The Agency Business 2018 slides - breakout session 4
- 1. Sponsors: Breakout session 4 The Agency Business 2018 Compliance is here to help you Gail Bowden, SAL / CLA CPD and what’s next in training Elspeth Boyle, LAS
- 2. Gail Bowden SAL and CLA Compliance is here to help you
- 4. Topics • Code of Practice • letting agent registration • GDPR • compliance is here to help you • Q&As
- 6. Specialist resources • SAL provides a suite of over 30 specialist documents to CLA members, inclusive in their membership fee. • These include a management contract and are all designed to assist members to comply with the letting agent code of practice.
- 9. Enforcement framework published Monitoring action will include: – • a fit and proper person test including a criminal record check on applicants; • monitoring of the nature of any letting agent code of practice enforcement orders issued and ensuring they are complied with; • mystery shopping exercises; • reviewing terms of business, policy and procedure documents; • compliance visits (where there are serious concerns about a business these may be unannounced).
- 10. Enforcement framework published Enforcement action can include: – • an application to the First-tier Tribunal for Scotland for a determination on whether a letting agent has complied with the requirements of the code of practice; • refusing or revoking registration; • where there is evidence that there has been a serious breach of the requirements of the legislation, criminal proceedings can be considered; • full details of the framework can be http://www.gov.scot/Publications/2018/03/6722/1
- 11. General Data Protection Regulations • more information today 15:45 – 16:15 Data Protection and the law Alastair McKendrick, TC Young Letlaw • checklist and documents on the website
- 12. Remember we are here to help you! For example from SAL/CLA – • Code of Practice - specialist documents to CLA members; • GDPR checklist and documents on website; • SAL helpline; • training/qualifications with Landlord Accreditation Scotland.
- 13. Remember compliance is here to help you • decreases risks; • opens up business opportunities.
- 14. Q&As
- 15. Sponsors: Breakout session 4 The Agency Business 2018 Compliance is here to help you Gail Bowden, SAL / CLA CPD and what’s next in training Elspeth Boyle, LAS
- 16. Professional practice for letting agents CPD Elspeth Boyle, LAS Director
- 17. What is CPD? Continuing – because learning never ceases, regardless of your age or position in the organisation; Professional – because it is focused on competence in a defined role; Development – because it improves performance and enhances career progression.
- 18. Requirement for twenty hours of CPD over three years This must include at least 15 hours of formal training which could consist of: courses – all LAS CST 1 = 3 hours; conferences – this event = 5 hours; lectures; seminars; webinars.
- 19. Five informal hours Informal training could consist of: work shadowing and coaching; informal learning within your company; interactive discussions with experts; informal teaching for others; reading and writing articles on letting agency work.
- 20. Plan upcoming CPD activities and their expected outcomes Reflect on what was gained from the experience and plan your next activity Execute and record CPD activities Update your CPD record with the actual outcomes
- 22. LAS Core Standard Training Courses accredited agents and LETWELL qualifiers will automatically receive CPD certificates following confirmed attendance. LAS CPD series all attendees will automatically receive CPD certification following confirmed attendance.
- 23. CPD courses from LAS Based on the eight sections of the letting agent Code of Practice First courses available will be based on customer service including: communication skills; dealing with difficult situations; managing complaints.
- 24. Training in partnership with SafeDeposits Scotland LAS & SafeDeposits Scotland Training Academy Aim is to give property professionals training in tenancy deposit disputes, over two courses: registration, legislation and preparation; adjudication and dispute resolution. Courses designed with CPD in mind: each course provides 5 hours CPD; each course delivered over a full day; blend of education and interactivity.
- 25. Required but beneficial CPD is for you, to contribute to your own personal development. LAS will provide CPD which is relevant, manageable and compliant. It shouldn’t be a tick box exercise but completed LAS CPD training will give you that.
- 26. Sponsors: Breakout session 4 The Agency Business 2018 Compliance is here to help you Gail Bowden, SAL / CLA CPD and what’s next in training Elspeth Boyle, LAS
Hinweis der Redaktion
- Introduction
- Effective Communication Skills: Paper Fold Exercise Purpose: This activity demonstrates what can go wrong in communication: poor listening, lack of feedback, not being able to ask questions. Directions: Lead into this exercise by asking folks – do you trust me? Give each learner a piece of paper and then read the directions to them. You must close your eyes. This exercise requires listening to and following directions. As you hear the instructions, perform the task. You may not ask questions. 1) Fold your sheet of paper in half 2) Tear off the upper right corner 3) Fold your paper in half again 4) Tear off the lower right corner 5) Fold your paper in half 6) Tear off the upper left corner 7) Fold in half a final time 8) Tear off the lower left corner 9) Unfold your paper and hold it up 10) Open your eyes, look at your product and compare it with the other student’s Debrief: What happened? Does everyone’s look the same? Remember when you communicate with others, they may not receive the message you sent. Individual perceptions vary. If you were given the same directions, why are everyone’s products different? You were not given feedback…you had to keep your eyes closed and you could not ask questions. So toady we just want to check we are all on the same page as far as compliance is concerned.
- Go through slide
- How are you getting on with it? Have all your staff read it and the procedures? Most importantly and you complying?
- I am hoping you all know already that all the documents you need to comply are on our website?
- The countdown is on are you ready?
- Look at our checklist.
- Go through slide
- Go through slide
- Not going to say much – apart from dedicated session today and docs on website.
- We are here to help with all new legislation an how to implement it.
- More and more landlords are either giving up or keener than ever to use an agent due to all the compliance let’s use it to our advantage.
- ELSPETH
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,
- The CPD cycle enables you to update, maintain and develop your capabilities by: Helping you identify your individual learning needs. Recognising the learning that occurs in the workplace, whether formally or informally, perhaps just by having a conversation with your colleagues. Acknowledging that everyone learns in a variety of different ways and that you will have your own preferred methods. Avoiding the need to complete a fixed number of hours of CPD, or stick to a formal learning structure – you do this as you go along……. CPD focuses on a range of activities, how they affect you and the way you work. Anything which helps you to improve as a property professional can count, including: Learning knowledge and skills on conferences and courses Practice-based learning, including feedback from landlords and tenants. Analysis and review of your own experiences Self-directed learning including reading or undertaking research Learning with others e.g. talking to colleagues or going to workshops. It is an on-going process but what we need to practice is capturing those thoughts and experiences to ensure we make good use of them in the future,