1. J. SCOTT THOMPSON
10 Darian Drive || Bentonville, Arkansas 72712 || (479) 903-1529
sncthomp@aol.com || https://www.linkedin.com/in/jscottthompson1
SUMMARY
A results-driven and highly skilledSenior IT Operations Professional with demonstratedaccomplishment in SAP landscape support,
software implementation, process improvement, project prioritization planning, procurement, SDLC, vendor management, resource
allocation, and talent development. Technical background in mainframe application development, IMS/DB2 database administration,
data warehouse ETL processing, data cleansing/data quality, data asset protection, systems infrastructureconcepts and purchasing,
andproject management. Provenleadershipskillsbuildinghigh-performingteamscapableofsupportingorganizational goals,optimizing
customer satisfaction, and positioning a company for sustained success. A cost-conscious and intuitive leader and producer who
consistently achieves objectives while contributing to long-term business growth.
TOOLS and SKILLS
Communication (written, verbal, presentation), Process Improvement, Leadership, Negotiation/Influence, Resource Management,
Vendor Management, Cross-functional Team Leadership, Business Analysis, Project Management, SDLC, Business Intelligence,
Budgeting, Retail, Mainframe Software Development (COBOL, JCL, CICS), Data Warehouse/Teradata, ETL, Data Analysis &
Integration, IT Strategy, Capacity Planning, Business Continuance/Disaster Recovery, MS Office, BMC Remedy, CA PPM/Clarity
EXPERIENCE
WALMART STORES, INC., Bentonville, Arkansas
Senior Manager........................................................................................................... September 2011-December 2015
Supervised the SAP Basis team, a staff of eleven associates, twelve onsite consultants, and thirty offshore support contractors.
Facilitated hiring of ten new associates and re-assignment of three associates. Administered performance evaluations for direct
reports. Oversaw architecture and hardware procurement for SAP landscapes. Planned and implemented technical upgrades,
ensured operational stability, prepared systems for project development and delivery, and directed proof of concept efforts for new
products.
 Streamlined work intake processes for SAP Basis team to improve efficiency and team morale.
 Partneredwith suppliertodevelop service catalog enablinga managed services approach tonegotiation of future offshore
support contracts.
 Maintained 99.9+ percent availability of production systems.
 Implemented offline backup method of non-production system copies which resulted in a cost savings of $1,000,000.
 Led cross-team task force to identify and diagnose performance issues and alter end-user behavior of Central American
internal customer groups, resulting in cost avoidance of $1,500,000.
WALMART STORES, INC., Bentonville, Arkansas
Project Leader....................................................................................................................March 2009-September 2011
Provided technical advice to multiple applicationdevelopment teams in design and development of systems related to their business
intelligence (BI) initiatives. Served as technical liaison between application and enterprise information management (EIM) infrastructure
areas. Planned and managed tasks andallocation of resources related to implementation of theIBM InfoSphere metadata tool as part
of an enterprise Master Data Management (MDM) initiative.
 Developed and maintained relationships with and managed expectations for supplier partners.
 Participated in ISD budget process, setting up projects in Clarity, including resource and budget lines.
 Participated in numerous cross-team steering committees, advisory and review boards, etc. to formulate best practice
recommendations to set area direction.
Integrity Customer Focus Analytical Thinking
Judgment Adaptability Business Acumen

2. J. Scott Thompson,Page 2
WALMART STORES, INC., Bentonville, Arkansas
Senior Database Administrator.................................................................................................... April 2006-March 2009
Led efforts to cross-train IMS and DB2 DBAs to establish mainframe DBA team universally capableof supporting VSAM, IMS, and DB2.
Assisted in interview and hiringprocess for several new DBAs and served as mentor for newand junior DBAs. Reviewed and approved
production changes and assisted team members informulatingeffective change implementation plans. Researched and investigated
tools and methods for converting IMS databases to DB2 tables, which involved creating separate tables for each IMS database
segment and tying them together via indexes which maintained the integrity of the IMS database hierarchy. This mirrored the
approach taken some years earlier during data warehousing experience (see P/A note below, 1990-93).
 Scheduledand facilitatedDB2performance training toimprove understanding and efficiency of DBA and applicationstaff.
 Played a key role in development and implementation of PCI-compliant bank card solution.
 Reviewed product offerings for DBA tools, arranged vendor demonstrations via onsite presentations and teleconferences
and made buy/no-buy recommendations.
WALMART STORES, INC., Bentonville, Arkansas
Database Administrator.............................................................................................................October 2001-April 2006
Pioneered Walmart’s HALDB implementations to provide a highly available IMS environment, including multiple HDAM to PHDAM
database conversions. Supported multiple database and file management methodologies, including OSAM, HDAM/HIDAM,
PHDAM/PHIDAM. Provided leadership in multiple cross-team projects and served as main technical lead on Sam’s Canada
project. Served as IMS and DB2 team lead. Worked with vendors to request, test, and implement product enhancements and
upgrades.
 Reduced maintenance windows and improved capacity and availability for IMS databases through use of HALDB.
 Created and championed use of a DBA support catalog, to document and track support issues, identify problem areas,
and pre-emptively work with application teams to reduce number and length of off-hour support calls.
ADDITIONAL EXPERIENCE
WALMART STORES, INC., Bentonville, Arkansas, Systems Analyst, March 1997-October 2001. Held team leadership
responsibilities for purchase order application team. Served as interim manager. Managed issues, prioritized work, and translated
business needs into technical solutions. Carried out hiring, evaluating, and developing talent for team. Implemented controls,
reducing area abend rates by 50%.
WALMART STORES, INC., Bentonville, Arkansas, Senior Programmer Analyst, July 1993-March 1997. Worked with internal
customers to understand business objectives and collaboratedwith teammates to design, code, test, and support mainframe system
solutions to meet objectives. Led multipleinternal projects within markdown area. Served as project lead for Tulsa data center move,
which was Walmart's first remote IT facility. Facilitated disaster recovery discussions, provided hardware and software product
reviews and purchasing recommendations, and coordinated the efforts of multiple infrastructure, physical plant, operational, and
application areas.
WALMART STORES, INC., Bentonville, Arkansas, Programmer Analyst, September 1990-July 1993. Played an integral role in
implementation and maintenance of initial Teradata Data Warehouse structures. Designed relational tables housing company PO
data. Constructed and supported ETL processes which populated Data Warehouse structures containing historical data about
orders, receipts, shipments, and sales of merchandise.
EDUCATION
HARDING UNIVERSITY, Searcy, Arkansas
B.B.A., Computer Information Systems