1. Richard Scott Rahm, MBA scottrahm41@yahoo.com
4028 Townes Ct. Wilson, NC 27896 (252)-367-1382
SUMMARY OF QUALIFICATIONS
Dedicated and enthusiastic professional with over 15 years experience in leading administration for clinical
services and providing program management. Excellent organizational and communication skills and the
proven ability to work independently with minimal supervision. Dedicated administrator who has a broad
range of management experience. Reputation as a self-directed professional with excellent management and
people skills. Experienced to establish rapport with members of diverse groups and promote team cohesiveness
with the ability to effectively coordinate tasks in order to accomplish organizational goals. Possess strong
customer service, interpersonal, and time-management skills via an excellent work ethic and a strong sense of
responsibility. Communicate effectively with diverse populations in written and verbal formats.
PROFESSIONAL EXPERIENCE
Polley Clinic of Dermatology Fayetteville, NC
Practice Administrator 2006 – Present
• Primarily responsible for the overall management of human capital for clinics, including talent acquisition,
performance management, leadership development, disciplinary action, and labor cost management.
• Maintain appropriate staffing levels to maximize resources and recommend funding sources for staff.
• Research, assess, and evaluate sources and prices to determine best prices for supplies and equipment.
• Resolve problems by proposing process improvements in the billing and reimbursement departments.
• Organize different community engaging activities such as golf tournaments and Senior Awareness Day.
• Provide information for senior leadership and other external and internal personnel regarding services.
• Design and plan for the services and procedures provided by clinics and the overall operation of the clinics.
• In charge of the implementation of new software and take a lead role in training on software packages.
• Closely monitor variations in the financial performance of the facility in order to avoid cash flow issues.
• Ensure that the clinical programs and clinical services are in compliance with all federal regulations.
East Carolina University – School of Allied Health Sciences Greenville, NC
Distance Education Lecturer 2005 – 2011
• Instructed and coached an on-line class of students in the principles and foundations of medical terminology.
• Developed course syllabus and supplementary materials. Maintained grades as well as progress of students.
• Experienced in administering, correcting, and recording all student tests/quizzes in a timely manner.
• Implemented innovative study methodologies to enhance student learning, and evaluate student progress.
• Translated lesson plans by following the curriculum guidelines and accommodating teaching methods.
• Planned and implemented a program of instruction that adhered to the university philosophy, goals,
and objectives as outlined in course curriculum. Recognized issues with regards to distance learning.
East Carolina University – Brody School of Medicine Greenville, NC
Clinical Administrative Manager 2000 – 2006
• Planned, lead, organized, and controlled the workflow of associates in multiple administrative offices.
• Worked within the constraints of state and government guidelines, including: CAP, OSHA, and JCAHO.
• Interacted with various departments within the school to control external expenses, including: malpractice,
leasing arrangements, fellowship activities, Stem Cell and Bone Marrow, and inpatient biochemistry charges.
• Created cost model to efficiently utilize employees/staff, clinic equipment, and other operating expenses.
• Generated expansion projections and cost analysis for future projects to ensure financial feasibility and
viability.
• Prioritized and coordinated work activities, and managed employee time and resources to meet targets.
SunRise Long Term Care Center Greenville, NC
Administrator 1998 – 2000

2. • Directed/supervised 6 department heads, 50 staff members, and maintained a 120-bed assisted living
facility.
• Was responsible for profit and loss, budgetary projections, and forecasting needs for each department.
• Analyzed various vendor contracts/agreements and renegotiated to the advantage of the care center.
• Initiated and setup videoconferencing and ISDN lines for organization’s training and communications.
• Created and maintained a positive image of SunRise Long Term Care Center in the community by selling
the services of the facility to local care providers, hospital discharge planners, and local social services.
• Strategically planned to dramatically increase the census of the facility to its highest occupancy while
working within all State and Federal guidelines to insure the highest quality-of-life for all residents.
Practicon Incorporated Greenville, NC
Purchasing Agent 1997 – 1998
• Maintained sufficient levels of inventory to satisfy demand while keeping inventory costs acceptable.
• Was responsible for sourcing new vendors, product follow-ups, and expediting purchase orders.
• Controlled purchase and supply of all items and services. Negotiated price and terms of products.
East Carolina University Greenville, NC
Director – Computer Laboratory 1994 – 1997
• Initiated, planned, and operated computer lab for Human Environmental Sciences and Housing Services.
• Conducted faculty and student workshops on ITCS software and other course-specific applications.
• Functioned as advisor to students in regards to class enrollment, schedule planning, and class selection.
Delta Marketing Greensboro, NC
Retail Store Manager 1986 – 1994
• Directed daily operations, merchandised, and led in all aspects of management for this $2.5M retail store.
• Maintained and encouraged a ‘Customers First’ policy – increasing customer satisfaction and client loyalty
by always stressing and promoting a high level of service and a can-do anything attitude for customer.
• Regularly instructed employees on best practices; anticipated demand for weekly and monthly sale items.
• Evaluated individual employee performance while determining salary increases as well as promotions.
F.W. Woolworth Greensboro, NC
Retail Store Manager 1981 – 1986
• Assisted District Managers with regional sales P&L, marketing techniques, and training of new employees.
• Set several sales records within the region with creative merchandising while maintaining gross profit.
• Initiated succession planning initiatives and built a talent bench of future management candidates.
• Compiled weekly, monthly, and quarterly reports – tracking sales trends for shifts and product categories.
EDUCATION
East Carolina University Greenville, NC
Master in Business Administration 1997
East Carolina University Greenville, NC
Bachelor of Science – Management/Marketing 1983
COMMUNITY INVOLVEMENT
Pitt County Chamber of Commerce Relay for Life
United Way of Pitt County, Loan Executive Children’s Miracle Network
American Marketing Association PTA President – Andrews
School

3. REFERENCES
Lois Rohrer, Clinical Manager
Departmental of Internal Medicine
East Carolina University, Brody School of Medicine
glennrohrer@earthlink.net
Dr. Elizabeth Layman, Chair
Health Services and Information Management
East Carolina University Allied Health Sciences
(252)-328-2202
Don Boldt, Assistant Dean of Graduate Studies
Health Services and Information Management
East Carolina School of Business
(252)-328-6970
Mr. Steve Harrison
Regional Manager/ SunHealth Group
Nashville, NC
(252)-459-1718
Dr. Donald Ensley
Chairman, Community Health, School of Allied Health
East Carolina University
(252)-816-6088
Dr. Louis Zincone (Buddy)
Associate Dean, Business School
East Carolina University
(252)-328-6970
Dr. Helen Grove
Dean School of Human Environmental Sciences
East Carolina University (now at Sinclair Community College)
(937)-512-2760
Hgrove@Sinclair.edu
Dr. Raymond Jones
Professor Emeritus of Marketing
ECU School of Business
(252)-756-1950