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Technology and Innovation
http://DSign4Methods.com
Introduction
February 23 2017
Introduction
Module Facilitator
• I work with managers to help them
understand how enterprise applications,
web and mobile technologies can enrich
their careers.
• The client portfolio in the ICT industry
includes Microsoft, Apple, Ernst & Young,
France Telecom, HP, IBM, Oracle and SAP
.
•The work with the IT industry in Europe
has included fifty partner and customer
conferences, a dozen case studies, and
various marketing support activities.
Prof. Lee SCHLENKER,
Professeur Business Analytics
Managing Director, LHST
Web : www.leeschlenker.com
Introduction
3
Date Subject
23 February Introduction
23 February Innovation
10 March Technology
10 March Management Decision Making
11 March Social Business
How does information technology
contribute to business innovation in
the digital economy?
©2016 LHST sarl
Introduction
Introduction
©2016 L. SCHLENKER
Agenda
Introduction
Administration
Information Systems
The Challenges
Innovation
The Principality of Laàs Introduction
Introduction
• More data has been created in the
past two years than in the previous
history of the human race
• « Strategists still confuse
technology with purpose … instead
of garnering context and empathy
to inform change…” - Brian Solis
The Digital Economy
Introduction
IT Doesn’t Matter
• Nicolas Carr compares IT to previous tech revolutions
such as railroads and electricity. In what ways is IT
different?
• What proof can you offer that information technology in
business no longer provides competitive advantage?
• Does the pervasiveness of IT mean there will be less
innovation now?
• Hasn't competitive advantage come from unique use of
the technology, not just from the technology itself?
What examples can you give?
• Do recent advances in Cloud Computing and Mobile
Applications confirm or contradict Nicolas Carr's claims?
Introduction
• How does the author define
the “Fourth Industrial
Revolution”?
• The concept of looking
“outside-in” suggests that we
must understand the shifting
business context affects our
work, our careers and our
business. Give at least one
example.
• What are digital natives and
how do they look at business
differently?
• How are values changing in a
digitally intermediated world?How Business Can Thrive
in the Digital Economy (2016)
Introduction
• New rules of engagement
and competition
• The nature of work and
productivity
• New modes of participation in
decision-making
• The co-creation of value
• A broader range of evaluation
metrics
Le miroir digital ou la nouvelle condition humaine (2014)
Introduction
• A business information system is an organized set of resources
(platforms, applications, procedures, data and people) that capture
the meaning of work
Challenges
To help us understand the motivations, experience and objectives of the internal
and external clients of the organization
 ROI
 Real time data
 ...
Stockholders
 Competition
 “made in” “made by”
 ...
The State
 Lower entry barriers
 Acquisitions, OPA...
Partners
 Loyalty
 Real costs
 ...
Clients
The Enterprise
 Mobility
 Empowerment
 ...
Employees
Introduction
Introduction
What is our organizational focus?
What are we trying to improve?
What knowledge do we need to capture?
What can we leverage to improve the
system?
How will we measure the results?
Focus Improve Knowledge Leverage Measure
Organization Processes Explicit Transactions Efficiency
Services Delivery Implicit Interactions Effectiveness
Networks Relationship
s
Emerging Interactions Innovation
Search Relevancy Connected Associations CTR
Mobility Context Embedded Proximity Relevancy
• Your search history
• Your search trends
• Your contacts
• Your location
• Your interests and
demographics
www.google.com/dashboard
©2014 L. SCHLENKER
Introduction
Introduction
©2016 LHST sarl
Learning
Three paths to value
Patti Anklam The Social-Network Toolkit
Learning
Productivity
• Harder, better, faster…
• Mechanized productivity
• Knowledge productivity
• Continuous Productivity
Steven Sinofsky
Learning
Lee SCHLENKER
Results
Actions
Knowledge
Context
Data
Process
Interprets
Decisions
Measures
Obtain
Define
Require
Drive
The ladder of initiatives™
Challenges
Product Value
• Delivery
• Use
Brand Value
• Reputation
• Promise
Relationship Value
• Experience
• Conversation
Learning
Telecommunications
Textiles
Medicine
Leisure
Automobile
Household
appliances…
Separation, alignment, cohesion
Challenges
• Common objectives – shared
meaning
• Actors and actants
• Innovation closely tied to
organisation
• Possibilities tied to societal
environment
Challenges
Challenges
Innovation
•Provides a set of tools
to crop an existing
online video to just the
moments needed for a specific
teaching purpose.
•Customize the cropped
video with voice-overs, audio
comments, as well as
embedded assessment
questions.
•Data from the embedded
quizzes is saved in EdPuzzle’s
dashboard; however, it can be
easily exported as a .csv file and
incorporated into other grade-
and course-management
systems.
Similar
Create a Lesson, metta
©2014 L. SCHLENKER
Innovation
Challenges
• Segment the market by
needs…
• Qualify your target
segment
• Develop your products
or services to meet the
need
• Measure the results
Tristan Kromer
"Experience is knowledge,
everything else is information"
-- Albert Einstein
• Service economy – value comes from
services embedded in the product
• Pine and Gilmore argued that
differentiation today comes from creating
“experiences”
• Starbucks, Michelin, Hermès, Apple
• Companies provide “stages”, managers
are “actors”, customers are active
“spectators”
Innovation

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Gem Intro

  • 2. Module Facilitator • I work with managers to help them understand how enterprise applications, web and mobile technologies can enrich their careers. • The client portfolio in the ICT industry includes Microsoft, Apple, Ernst & Young, France Telecom, HP, IBM, Oracle and SAP . •The work with the IT industry in Europe has included fifty partner and customer conferences, a dozen case studies, and various marketing support activities. Prof. Lee SCHLENKER, Professeur Business Analytics Managing Director, LHST Web : www.leeschlenker.com Introduction
  • 3. 3 Date Subject 23 February Introduction 23 February Innovation 10 March Technology 10 March Management Decision Making 11 March Social Business How does information technology contribute to business innovation in the digital economy? ©2016 LHST sarl Introduction
  • 5. The Principality of Laàs Introduction
  • 7. • More data has been created in the past two years than in the previous history of the human race • « Strategists still confuse technology with purpose … instead of garnering context and empathy to inform change…” - Brian Solis The Digital Economy Introduction
  • 8. IT Doesn’t Matter • Nicolas Carr compares IT to previous tech revolutions such as railroads and electricity. In what ways is IT different? • What proof can you offer that information technology in business no longer provides competitive advantage? • Does the pervasiveness of IT mean there will be less innovation now? • Hasn't competitive advantage come from unique use of the technology, not just from the technology itself? What examples can you give? • Do recent advances in Cloud Computing and Mobile Applications confirm or contradict Nicolas Carr's claims? Introduction
  • 9. • How does the author define the “Fourth Industrial Revolution”? • The concept of looking “outside-in” suggests that we must understand the shifting business context affects our work, our careers and our business. Give at least one example. • What are digital natives and how do they look at business differently? • How are values changing in a digitally intermediated world?How Business Can Thrive in the Digital Economy (2016) Introduction
  • 10. • New rules of engagement and competition • The nature of work and productivity • New modes of participation in decision-making • The co-creation of value • A broader range of evaluation metrics Le miroir digital ou la nouvelle condition humaine (2014) Introduction
  • 11. • A business information system is an organized set of resources (platforms, applications, procedures, data and people) that capture the meaning of work Challenges
  • 12. To help us understand the motivations, experience and objectives of the internal and external clients of the organization  ROI  Real time data  ... Stockholders  Competition  “made in” “made by”  ... The State  Lower entry barriers  Acquisitions, OPA... Partners  Loyalty  Real costs  ... Clients The Enterprise  Mobility  Empowerment  ... Employees Introduction
  • 13. Introduction What is our organizational focus? What are we trying to improve? What knowledge do we need to capture? What can we leverage to improve the system? How will we measure the results? Focus Improve Knowledge Leverage Measure Organization Processes Explicit Transactions Efficiency Services Delivery Implicit Interactions Effectiveness Networks Relationship s Emerging Interactions Innovation Search Relevancy Connected Associations CTR Mobility Context Embedded Proximity Relevancy
  • 14. • Your search history • Your search trends • Your contacts • Your location • Your interests and demographics www.google.com/dashboard ©2014 L. SCHLENKER Introduction
  • 17. Three paths to value
  • 18. Patti Anklam The Social-Network Toolkit Learning
  • 19. Productivity • Harder, better, faster… • Mechanized productivity • Knowledge productivity • Continuous Productivity Steven Sinofsky Learning
  • 21. Product Value • Delivery • Use Brand Value • Reputation • Promise Relationship Value • Experience • Conversation Learning
  • 23. • Common objectives – shared meaning • Actors and actants • Innovation closely tied to organisation • Possibilities tied to societal environment Challenges
  • 26. •Provides a set of tools to crop an existing online video to just the moments needed for a specific teaching purpose. •Customize the cropped video with voice-overs, audio comments, as well as embedded assessment questions. •Data from the embedded quizzes is saved in EdPuzzle’s dashboard; however, it can be easily exported as a .csv file and incorporated into other grade- and course-management systems. Similar Create a Lesson, metta ©2014 L. SCHLENKER Innovation
  • 27. Challenges • Segment the market by needs… • Qualify your target segment • Develop your products or services to meet the need • Measure the results Tristan Kromer
  • 28. "Experience is knowledge, everything else is information" -- Albert Einstein • Service economy – value comes from services embedded in the product • Pine and Gilmore argued that differentiation today comes from creating “experiences” • Starbucks, Michelin, Hermès, Apple • Companies provide “stages”, managers are “actors”, customers are active “spectators” Innovation