1. STM Quality
Limited
8D Problem
Solving
TOTAL QUALITY MANAGEMENT
8D Problem Solving
© ABSL Quality Solutions 2007
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2. STM Quality
What is 8D? Limited
Ford Motor Company started a
problem solving process known as
8D
which takes
8 Disciplines
and uses them to tackle engineering
problems
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3. STM Quality
BIRMINGHAM STOPPER
8 Disciplines Limited
CORRECTIVE ACTION REPORT
8D METHOD: 8D TEAM:
 A typical
CUSTOMER: CAR RAISED BY:
PART NO: DATE:
DESCRIPTION: LOG NO:
DEFECT/FAULT DESCRIPTION: INTERNAL: 4
EXTERNAL: 4
IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:
ACTION BY: DATE:
form is used
for the 8D
approach to
ACTION BY: DATE:
ROUTE CAUSE DEFINITION:
problem
ACTION BY: DATE:
PERMANENT CORRECTIVE ACTION:
VERIFY PERMANENT CORRECTIVE ACTION:
ACTION BY: DATE:
solving
ACTION BY: DATE:
PREVENT RECURRENCE (DOCUMENT UPDATE):
F.M.E.A. REVIEWED (Y/N)
CONTROL PLAN REVIEWED (Y/N)
WORKS ORDER TEXT REVIEWED (Y/N)
ACTION BY: DATE:
COMMENTS: DISTRIBUTION:
QC19 ISSUE 4 DATED 06/11/02
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4. STM Quality
8D Problem Solving Limited
 By taking this approach we can
continuously improve quality by
eliminating the causes of problems and
prevent their reoccurrence.
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5. STM Quality
What are the 8 Disciplines? Limited
1. Define the problem.
2. Build a team.
3. Containment action.
4. Determine the root cause.
5. Verify the root cause.
6. Corrective Action.
7. Prevention.
8. Congratulate the team.
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6. STM Quality
D1. Define the Problem Limited
 Do we know EXACTLY what the
problem is?
 Have we seen the problem before?
 What evidence of the problem is
available?
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7. STM Quality
D2. Build a Team Limited
 Once a problem has been
bought to our attention, a
team must be formed to
tackle the problem.
 Ideally, this will be a team
of people with a variety of
skills and knowledge
related to the problem.
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8. STM Quality
D3. Containment Action Limited
 What action can be taken immediately?
 Do we have stocks that need sorting?
 Are we still manufacturing parts with the
problem?
 Will the actions that we take cause
other problems?
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9. STM Quality
D4. Determine the Root Cause Limited
 Has the cause of the problem been
identified?
 Is there more than one cause?
 Did we refer to the F.M.E.A.?
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10. STM Quality
D5. Verify the Root Cause Limited
 Are we sure that the root cause has
been properly identified?
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11. STM Quality
D6. Corrective Action Limited
 Has everyone been notified of the
actions taken?
 Have we reviewed and updated the
relevant F.M.E.A.?
 Have any temporary short term fixes
been removed?
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12. STM Quality
D7. Prevention Limited
 Have we taken all actions to prevent
reoccurrences?
 Have we considered other similar
products or processes?
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13. STM Quality
D8. Congratulate the Team Limited
 Have we identified each individual team
members contribution to solving the
problem?
 Have we acknowledged and
appreciated the efforts involved?
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14. STM Quality
8D Limited
 We have now seen the 8D problem
solving method.
 You may be called upon to help solve a
problem.
 Understanding the 8D approach will
help in tackling future problems.
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