1. 
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LoggingTicketsof supportcalls,escalationof calls.
CreatingTicketslikeincidentRequest/ChangeRequest.
Recordingof configurationitemsandservicecallsmonitorandcontrol the Service levelsandunderlyingservice quality
Monitoringalertsof VariousInfrastructureDevices.
CreatingMISreportsfor managementpurpose
InteractionwithdifferentclientandmaintaintheirrespectiveSLA.
Identifyissuesandfollow-uptill tocloser.
Manage the service deskanddoingbasictroubleshooting.
Able toidentifythe technical issuesandescalate torespectivedomain.
Identifythe categorization, prioritize andclassificationfromthe impactof the services.
ManagingandSupportingthe HelpdeskSystem(tool)forday-to-dayoperations.
Requiredtodorecommendedmodifications,additions,deletionsintool.
CompliancetoISO20k & 27 k.
Vendor&SLA Management.